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Business Profile

Engineering Consultant

Soil & Structure Consulting, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engineering Consultant.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/22/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is sending me past due reminders for a $500 bill when they have provided us no service and have ignored my attempts to contact them to resolve. We were interested in working with this Company for structural engineering work earlier this summer and scheduled an appointment with ******* from their team. He never showed up. We initially rescheduled but then cancelled the appointment due to scheduling challenges and for other reasons. Nobody from Soil & Structure has EVER been to our residence, and we have never even spoken to anyone there other than office support / scheduling folks. I received a past due notification of a bill on 11/19. I immediately contacted the company via the portal on their website recapping the above, asking them to remove the bill and contact me with any questions / concerns. I never received a response and am now receiving a 2nd past due notification. My desired resolution is for this invoice to be deleted from their system and to cease receiving past due notifications for a bill where nowhere services were performed. Since the Company is not responding to me, I'm hoping the BBB can help.

    Business Response

    Date: 01/30/2023

    From: ********************* <******************************************>
    Date: Mon, Jan 30, 2023 at 2:26 PM
    Subject: Complaint ID ******** ***********************
    To: <*****************@mybbb.org>

    ****************,

    It appears that this was a Clerical/Accounting error on our part and it has been resolved. We will get our billing corrected and cease in sending the past due invoices to ***************************
     
    Best regards, 

    *********************
    Soil and Structure Consulting

    ************

Soil & Structure Consulting, Inc is NOT a BBB Accredited Business.

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