Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer System Designers

Maximus Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer System Designers.

Complaints

This profile includes complaints for Maximus Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Maximus Inc. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Maximus Inc.

      1891 Metro Center Dr Reston, VA 20190-5287

    • Maximus Inc.

      3120 Fairview Park Dr Ste 400 Falls Church, VA 22042-4570

    • Maximus

      1435 N Orchard St Boise, ID 83706-2239

    • Maximus Inc.

      2620 Horizon Dr SE Ste B Grand Rapids, MI 49546-7936

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/28/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am submitting a formal complaint regarding a phone call I received today at 3:32 PM CST from *****************. The caller was a female, who inquired about a request for a hearing I had faxed a few weeks ago.During the call, she accused me of not filling out a required form, despite my initial fax clearly stating that if any additional information or forms were needed, they could contact me by phone or email. Her tone was extremely rude, dismissive, and unprofessional. She spoke to me as if I had committed a serious offense, showing frustration and impatience. When I expressed my dissatisfaction and informed her I was recording the call and did not appreciate her tone, she abruptly hung up.When I called the same number again, I was met with a message stating I could not speak with anyone, and the call was disconnected. I believe she was aware of her behavior and may have felt empowered to act inappropriately because there is no straightforward way to track or escalate these calls.I am deeply concerned about how this company treats consumers, especially those involved in appeals or official requests. I believe the entire operation warrants investigation for unethical conduct and lack of accountability.I request that a higher authority or oversight body investigate this incident. I am willing to share the call recording with company executives or regulatory agencies. Additionally, I would like to know the reporting structure for this company if they are outsourcing services related to government appeals or hearings, so I can escalate this further.Summary of Issues:Rude, unprofessional, and disrespectful conduct Failure to send the promised form Abruptly hanging up and refusing service upon callback Possible awareness of misconduct and lack of oversight Please investigate this matter and advise on next steps. Thank you for your prompt attention.

      Business Response

      Date: 05/21/2025

      Attached is Maximus' response to the concerns raised in this case.

    • Initial Complaint

      Date:02/03/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ***Maximus, **** is the parent company for ************* Upon receiving a copy of my credit report from ************ Consumer Assistance, I found an error reported by AidVantage (***********************). They are reporting an inaccurate deferment date under status. I have tried contacting the company via their online portal to resolved. I even requested a supervisor contact me, but I have yet to hear from anyone. A copy of the hard copy credit report is attached showing the incorrect information (see yellow highlighted areas). My loans are currently deferred until January 2026 per a letter I received from ********** back in November 2024. A copy of this letter is available upon requested. I have attempted to contact ********** through the online portal using my account login information. To date, I have made six attempts to get this matter resolved, including the request for a supervisor. I have not heard from a supervisor and no one seems to want to help fix an error made by the company regarding my credit report. Attached are the confirmations of the six attempts along with the page from my credit report showing the error.

      Business Response

      Date: 02/12/2025

      Please see attached response. 

      Customer Answer

      Date: 02/21/2025

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: 22892994

      I am rejecting this response because:

      The letter still does not address all of concerns. I spoke with Mr. ****** directly and was under the impression he was researching ALL matters. However, the letter he sent does not. Why? 


      Regards,

      ***** ******








    • Initial Complaint

      Date:09/06/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter from a company that I've never heard of stating my information was compromised on Aug 27- 30. The company is Maximus. I called and ask if they had a signed consent to have my information. They did not. The letter stated to go give my information to another site. I don't know if this is a scam or if they stole my info and then compromised it?

      Business Response

      Date: 09/27/2023

      September 27, 2023

      Dear *** ******:

      Thank you for reaching out to the Better Business Bureau with your concerns. We are here to assist you in any way we can, and we hope the following information is useful.
      You stated that you were contacted by us and advised that your personal information had been compromised. You requested that we reach out to you regarding your concerns.
      Unfortunately, we attempted to reach you via telephone and email however, our attempts were unsuccessful. With the information you provided in your inquiry we've been unable to locate a student loan account for you. To locate an account within our systems, we would require either the ********** account number or full Social Security Number.

      You're welcome to call me directly at ************, x******, with any additional questions you may have about this issue.

      Sincerely,

      Office of the Customer Advocate
      ********** Official Servicer of Federal Student Aid

    Maximus Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.