Business ProfileforWeed Man

I'm beyond disappointed with using Weed Man. The first application was not done properly. They did come back out but again but I found the chemicals on the sidewalk. For the first service I was charged $134 which included the Soil Test $40, Premium Fertilizer $47 and Broadleaf Weed Control $47. I prepaid $ 374.40 for the season. I decided to cancel service and requested refund on 3/29/24 but I was disappointed that correct information was not provided at the very beginning.. I called back on 4/1/22. It was only after my second call that I receive an email on 4/2/22 that they would refund me $253.80. They refuse to prove any transaction number to confirm when I was going to get a refund. I asked to speak with someone but you get placed on hold. I get promises of a call back but it's been a week and I never get a call back. I've been waiting for a week for a call back. The customer service seems to say all the right words but the actions are negative. I still haven't received my refund. Only after I called them back did they actually tell me what is actually needed for my lawn. They had no clue about my lawn because I had to send them pictures after they already had come out twice. Why wasn't I told all the correct information before they went ahead and apply the Premium Fertilizer and Broadweed Weed Control. They should have first recommend the Lawn Aeration Service of which they wanted to charge me an additional amount over $200 for my little townhome front lawn. I'm happy that I found another company who actually cares and made the correct recommendation before doing any of the actual work. Why can Weed Man just be honest and upfront at the very beginning? It's not even about the money but all the time wasted. Please stay away from using Weed Man and don't repay.

Thank you for speaking of your concerns and our apologies. I want to verify that we only charged for the service that we rendered and that our lawn care program is a process it can take 3,5,8 years to achieve the golf course lawn we all want. We provided the service for your property for the two weeks you were on the program. We also processed your refund immediately and emailed you all correspondence required at that time. Our customer service team is available if you have any other questions or concerns you would like to bring to our attention.