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Business Profile

Property Management

Harbor Group Management Co., LLC

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Harbor Group Management Co., LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Harbor Group Management Co., LLC has 11 locations, listed below.

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    Customer Complaints Summary

    • 206 total complaints in the last 3 years.
    • 61 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/12/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was swindle into signing a lease under false pretenses. I requested to transfer to an apartment with a washer and dryer. Upon transferring and signing my lease I was told I would not be getting a washer and dryer. I asked multiple times if I would for sure receive a washer and dryer it was confirming verbally and via email that I would be getting a unit with washer and dryer I was told yes.

      Business Response

      Date: 07/31/2023

      Management has contacted the resident regarding their concerns and considers this complaint resolved.
    • Initial Complaint

      Date:07/10/2023

      Type:Billing Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had applied for this apartment back in May. I have been approved and saw my apartment twice. My paperwork has been sitting in the same place until 6/30/2023 when I went to the office and pointed it out that my folder was still sitting in the same spot. I have been asking the property manager ******** since May 29 what was going on with my process of my paperwork at first I was hearing nothing until I had to reach out to Corporate within this last week, then she sent an email asking me did I contact corporate and yes I did because you have had almost $**** holding onto my money and yes I did and still don’t have a place to stay and because you are just reacting to my paperwork on June 29 things did not process the way it should have and now I am left to be ******** because I had until July 5, 2023 to be out my previous home.
      When I spoke to ********, she already knew the amount of what I was looking for in reference to the apartment and stated to me it will be OK. They can work with it, come to find out that was not true, so I was manipulated into believing that I would have a place to stay and now I have nowhere to go and I am currently ******** because of my paperwork being held all this time with no communication. I am not from here. I have no family here and you cannot get in touch with no one in the corporate office nor the property, I need the Regional Vice President to really shed some light on the situation. I reached out everyday to see about another unit that was less and was told that she was waiting on response for approval. At this point I’m not sure if I really want to rent from this property management company because it seems no one cares about anybody’s urgency of getting an answer.
      When I did my application process, it did say that I should be able to get in my unit within 1* days after the approval so I’m not understanding why it has taken a month just to get an answer and then it did not work out the way it should have because of no communication, or the fact of the wrong answer is given to a future tenant.
      I really don’t appreciate when I go back and reach back out to her and she then changes her story all the way around why would anybody want this person that is going to lie to their tenants or not even reply back to their tenants or do their paperwork and run their office? I don’t understand. She does not care about anyone her answer was I can give you your money back that’s not what I needed at the time. I needed a place to stay!
      Now you all want to process my refund when I feel that the property manager should not have taken my ***** for the deposit until all information was clarified and validated!! The only way I can get a place at this point is that my money that you all have held for over 30 days is that you overnight ALL of my money back. You took my deposit, admin fee and application fee! I feel I should get it all since you all didn’t follow the proper procedures.

      Business Response

      Date: 07/11/2023

      Management has contacted the resident regarding their concerns and is awaiting response.

      Business Response

      Date: 07/18/2023

      An email was sent to Ms. ****** confirming that the final statement was completed on 7/7/2023. A check was sent on 7/11/2023.

      Customer Answer

      Date: 07/24/2023



      Complaint: ********



      I am rejecting this response because:

      you only sent the deposit amount back and I submitted $*** for an admin fee to hold the apartment, and since the company rejected it, and it was not rejected because of my credit that portion of my money should be returned as well because you all held my money for a month with no communication. you promised that the apartment was going to be mine and then to find out I was rejected for a $* difference in which if the manager knew this was not possible. She never should’ve said everything would be fine. Everything should have been verified before I submitted my money.



      Sincerely,



      ******* ******

    • Initial Complaint

      Date:07/07/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I live in an apartment called The ******** that is being managed by Harbor Group Management. We pay a good amount of rent and that also includes working amenities. Since HG Management has taken over, they have been very slow to fix things.
      Most days, there is no one in the office. We also pay for PARCEL PENDING which is a smart locker that holds our packages safely, and it has been broken for a good amount of time. I have emailed the group to notify them to fix it since no one is in the office, but no one has responded. There is no timely response or a resolution. I have also emailed them telling them that the callbox garage code is no longer working. They have yet to respond or fix it for months. There needs to be some accountability from this management group and they need to address and fix problems as soon as they arise. A few months ago, they failed to fix the second elevator for MONTHS. They only attempted to fix it once both elevators no longer worked and it became a true emergency. I am seeking timely repair and response on ALL of the amenities that we the residents are paying for.

      Business Response

      Date: 07/14/2023

      Management has confirmed property staff has responded to the resident's requests in a timely manner and all requests are closed.  The delay in elevator repair was due to the vendor company being unable to service the equipment timely.  Otherwise, all requests have been resolved.  
    • Initial Complaint

      Date:05/10/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We moved into ******* ***** August of 2022. The apartment we rented was not initially ready even though we had been delayed already and paid. This had to be prorated. The unit we were given keys for had cabinets falling off hinges. Missing closet accessories, in construction bathroom, and was dirty with a full air vent still in the vent. After notifying the front office, they moved us to another unit. This unit did not have a bathroom door on the only bathroom. We did not recieve one until at least 3 months later, in which maintenance brought in a door that did not fit and decided to shave the edges down enough to shove it in the door frame. This door still does not close properly. In addition, during this time we found our that the front office never sent in our completed renters insurance forms leaving us without insurance until they charged us the apartments own renters insurance. In addition, we were left without hot water for months due to the unit switch where we were unaware we were on notice despite the gas company confirming ******* ***** received notices. Most recently, we have had no AC for more than a month and a half with no solutions provided(window unit etc). Tenants are threatened fees for not adhereing to mandatory trash valet rules despite many days valet trash does not come at all leading yo raccoons tearing into the trash. Communication is almost non existent and when there is, its a mass email telling everyone to stop checking in on maintenance requests, despite tenants having to submit multiple identical maintenance requests over the course of weeks. No pool for entire year. Trash is literally everywhere and overflowing. Randomly switched to allowing towing of the whole apartment and gave residents less than 3 days to psychically retrieve parking passes. Lastly, manager told us that corporate was aware of all our requests to get in touch and that they had no intention of finding solutions.

      Business Response

      Date: 05/15/2023

      The referenced
      claimant was given the opportunity to view the transfer unit prior to moving in.  The door was on back order but once received, it was installed.  Further, management notified all residents of the property of the new towing policy via multiple emails prior to it taking effect.  Management has confirmed property staff has responded to the residents requests in a timely manner.  
    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      misinformation about not being able to pay online is contradicting. Our first rent payment, in September, was returned due to insufficient funds (which was an honest mistake) but we realized it was OUR mistake and didn't mind taking accountability. Due to our carelessness, we had to use a money order to pay the full balance. Which once again, we understood. When the next month's rent was due, we of course had a zero balance, but noticed we couldn't pay online. I bought this to Property’s attention and let them know, when we attempted to pay online (which was on the 3rd or before) manager informed me that because we had an insufficient return in the past, (which was the 1st and last)the system locked us out and she could not change it. She stated we will have to pay with money orders moving forward, which we agreed and we did.We have been under this impression since October 2022.

      However, that didn't seem to go well. At one point, our money order was added to another resident's account. Which was just brushed off as "a careless mistake". Another incident occurred where the actual money order was lost. On both these incidents we had proof of receipt and was able to provide it to the property, which they did remove any additional fees. There was recently a third time our money order was lost. But because the proof of receipt was lost, on our behalf, we had no issue paying the full balance including additional fees. In which we did.

      We became hesitant with money orders, and could not pay online directly through the portal. We used a third party platform, advertised on property’s website, to pay the rent for us online to keep a paper trail for both parties. The third party company attempted to pay online, for a few days but realized they couldn’t connect to the portal (due to my account being locked). We were hit with a late fee and eviction file fee, although our payment was initially processed when rent is due. This mishap is on the property and should be removed.

      Business Response

      Date: 04/12/2023

      Management has contacted the resident regarding their concerns and consider this complaint resolved. 
    • Initial Complaint

      Date:03/27/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a tenant in the Harbor Management Group's "The Forest Apartments" in Durham, NC. I moved from out of state to these apartment complexes for a prestigious position at **** **********. ******** **** ****** ***** ** *** **** *** ******** ********** ***** *** ****** *** **** **** *** ********* ********** *** ***n response is when I had a leak in my apartment. Upon moving in, the unit had cockroaches and outlets didn't work, the toilet didn't work, and there was no shower rod. I requested to move to another unit, which was larger with upgraded appliances, but would be more expensive. I accepted those terms, because the downstairs unit had a patio, but upon moving in, the upgraded fridge didn't allow me to open the door to the patio (the whole reason for moving into the unit!). Additionally, the bathtub is falling apart, of which I've let the management know several times and they have failed to address. I've had someone try to break into my unit, of which I let management know with no response. I have been here four months, and the entire time the laundry units have failed to function. This is a horrible housing situation that I do not know how to get out of, because breaking my lease means paying two months rent. Please warn other tenants of this predatory management company, whose website lies wholeheartedly to potential tenants.

      Business Response

      Date: 03/28/2023

      Management has contacted the resident to discuss their concerns and are awaiting a response. 
    • Initial Complaint

      Date:03/22/2023

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We had black mold growing in our apartment about 4 or 5 months ago and they took about 3 months to fix it. Due to that it grew alot and they had to cut huge holes out of our pantry, washer dryer area and our living room closet. For 2 months I have tried to get them to fix the holes in our walls. They fixed the pantry hole, and partially the washer dryer hole. Have not touched the giant hole in our living room area. They also broke our washer dryer door and where they went into our ceiling is a mess. We have tried to email them photos, contact through phone and go in person to tell them and they always tell us they don't have a maintenance crew right now. But we always see those guys driving around or fixing other apartments. As tenants they are obligated to fix our issues so we can have a decent area to live and be able to use all of our amenities and our space

      Business Response

      Date: 03/27/2023

      Management has contacted the resident to discuss their concerns and are awaiting a response. 
    • Initial Complaint

      Date:03/21/2023

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Management spelled my name wrong on check received 3/20/2023. Management also did not include with check ******** the charges and reasoning as to why full deposit was not returned (full security deposit: ****** I was also forced to pay full months rent so I would not have to deal with an unnecessary debt they were trying to hedge in. I have complete documentation of on time payments from start of lease to end of lease. The last payment was not what was agreed to of prorated with full notice which I have documented for this very reason. Cleaned apartment and moved out even in harmful condition apartment was given and recorded prior to move in (promises by emails/maintenance orders of changes I have documentation of as well). Completely ignored by management on-site of concerns and have saved emails with dates that property was contacted (in person, phone, email).

      Business Response

      Date: 03/24/2023

      Management has reached out to the resident to discuss their concerns and is awaiting response. 
    • Initial Complaint

      Date:12/28/2022

      Type:Order Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My landlord refuses to clear snow from sidewalks and handicapped access points. Several residents are handicapped, have physical disabilities, and cant physically remove snow themselves. We have been told by the property manager that a contractor clears snow from the parking lots, but only one employee clears the snow from sidewalks. It has been 48hrs since the last snow in Dayton Ohio and there is still snow and ice on the sidewalks and stairs. Someone is going to get hurt or injured if something is not done to correct this situation very soon.

      Business Response

      Date: 12/28/2022

      Management has confirmed property staff and vendors have worked to clear the property accessways, contacted the resident regarding concerns on 12.28.22, and considers this complaint resolved. 

      Customer Answer

      Date: 12/29/2022


      ****** ******** *******



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




      Sincerely,


      **** *****
    • Initial Complaint

      Date:12/21/2022

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I lived in one of their apartments. There was a flood from the laundry room which they allowed to continue for over a week before they fixed the problem and stopped the water from coming into my apartment. They did absolutely no repairs and I had mold growing on walls and in the carpet. I moved out 2 months later and they kept my security deposit

      Business Response

      Date: 12/29/2022

      Management previously
      informed the resident that charges resulting in lack of security deposit
      returned was due to damages from their animal in the form of urine stains and
      carpet tearing from the animal. The unit was inspected upon move out and there
      were no signs of mold, only damages from their animal. As such, a refund is not
      warranted.

      Customer Answer

      Date: 12/29/2022



      Complaint: ********



      I am rejecting this response because: there was mold which I have proof of and these carpets should’ve already been replaced due to the fact that there was standing water sitting in the carpets for more than a week. 



      Sincerely,



      ******* ******

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