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Find a Location

FishingBooker, Inc has 1 locations, listed below.

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    Business ProfileforFishingBooker, Inc

    Fishing Guide
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.35/5stars

    Average of 55 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/15/2021

    Years in Business: 7

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    FishingBooker is an online service that enables you to find and book fishing trips. We connect captains and customers, with the mission of making arranging a fishing charter quick, fun, and hassle-free.

    Business Details

    Location of This Business
    101 W Main St STE 101, Norfolk, VA 23510-1694
    BBB File Opened:
    4/7/2020
    Years in Business:
    7
    Business Started:
    7/14/2016
    Accredited Since:
    9/15/2021
    Contact Information

    Principal

    • Mr. Vukan Simic, Owner

    Customer Contact

    • Ms. Catherine Tyack, Communications Coordinator
    • Mr. Vukan Simic, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/28/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    On August 18, 2023 I booked a 4 hour fishing charter with fishing booker. It was ******. I was driving 2.5 hours from a 6 hour flight to Clearwater Beach. The fishing trip was to start at 8am. I arrived before 8am. At 830 am I messaged the captain via the fishing booker app and also called and texted him because no one there. Also another company there tried calling. Eventually we got in touch with him and he laughed and said he was sleeping, but would come. At 1030am the trip started. Now, it was terribly hot. He sent his co captain and no apologies were offered. He also text me requesting a *** tip. During the trip 2 poles malfunctioned and no extra poles were available. Also, I had messaged prior about the fish I wanted to catch and that didn't happen. The description listed several fish and they were set up for grunt fish only which I did not want. We caught 3 baby fish in total. The boat had no top on it and with the late start the temps were in the 100s. We were late for our lunch reservation and had to pay. We also didn't get 4 hours for a service we paid for. We reached out directly to the fishing service and fishing booker with no resolution. I paid for a service I didn't get.
    Read More

    Customer Reviews

    55 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Brian K

    1 star

    05/09/2024

    An update to my main review. I just received the most mealy mouthed, refusing to take ANY responsibility from one of their shills. How about this reply after totally screwing me around: "Once again, I apologize for the frustration and disappointment you've encountered. We strive to provide great service and experiences, but some things are out of our control. We'll do our best to reduce the possibility of similar incidents occurring in the future as much as it is possible." So they aren't doing shiite and they're taking NO responsibility! DO NOT WASTE YOUR MONEY WITH THIS UNETHICAL, TOTALLY RIPOFF OUTFIT!!!

    FishingBooker, Inc Response

    05/09/2024

    Brian, I am truly sorry for the inconvenience you experienced with your canceled trip. Unfortunately, the circumstances leading to the cancellation were beyond our control. The captain faced challenges with the availability of live bait and encountered unexpected mechanical issues with their equipment, which made it impossible for them to proceed with the trip as planned. These are circumstances that are not easy to predict, and we sincerely apologize for any disappointment or inconvenience caused. We understand how frustrating it can be to have your plans disrupted, which is why we promptly refunded the funds you paid for the trip. Additionally, as a gesture of goodwill to make up for the inconvenience, we sent you a credit in the amount of ****. We hoped this would help mitigate any inconvenience caused and demonstrate our commitment to your satisfaction. We also reached out to you to inquire if there was any other way we could make it up to you, but we understand and respect your response. However, please know that we are always open to feedback and suggestions on how we can improve our services. Best, Niko

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    BBB of Greater Hampton Roads

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