ComplaintsforMariners Watch Apartments

• Initial Complaint

  05/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Back in March of 2022 and inspection for my apartment was scheduled. It failed the inspection due to repairs needing to be made in my apartment. After a whole month no one ever came in to make any of the repairs. Now I'm forced to have to move. Fast forward to May 20th I come home from work and my ceiling and my daughter's bedroom is leaking I called to have someone to come out to look at it or even make a repair. No one ever reached back out or show up now the ceiling is not only leaking over my daughter's bed but leaking as well in her closet. I cannot turn on my air conditioning in the hot weather because that is the cause of the ceiling leaking. I've reached out to the rental office for someone from maintenance to come and at least even look at what the issue is no response and no one has still shown up. I have reached out to the corporate office as well as the person over the property manager where I am living right now at Mariners watch. I can never get a response and no one ever answers the phone.

  Business response

  08/31/2022

  Business Response /* (1000, 8, 2022/06/17) */ Contact Name and Title: ****** ****** Contact Phone: XXX-XXX-XXXX Contact Email: ****************@****/**** The maintenance department received Ms. *****'s call regarding her maintenance request regarding her HVAC leak. After finding out that her work order had been Miscommunicated incorrectly due to staffing problems we assigned it to a specific maintenance employee that sat aside the time Ms. ***** allowed us to come out to her home which was 11:30am. We agreed it was beneficial for Ms. ***** to be there for the rest of the repairs to be completed. All leaks have been completed as well as a repair to the HVAC system in her home. Her repairs for **** have also been completed and await inspection date. Due to the Sheetrock repair nature we will need to return in 48 hours to finish one section of drywall as it is drying out from leak. It was never our intention to neglect Ms. *****'s repairs and we have implemented other measures to ensure this type of miscommunication does not happen in the future.

• Initial Complaint

  12/02/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello My name is Kierra ***** I live in a Mariners watch apartment *** I recently put in A email regarding the repairs to be done to my unit I did in fact get some type of correspondence after failing two inspections with **** A month and a half without communication, It wasn't until I Sent a email to Corporate that I Finally heard something back. That went from looking up to going way downhill. I also wrote an email on that experience as well being that I was not properly informed that they were actually going to do the repairs nor When they were arriving I was just bluntly told that they were trying to come in , with that lack of information I was unprepared to have anyone enter my home and schedule a return date of November 23, 2021 as the day came I fell ill and tried to call both leasing and maintenance office to reschedule. I never received a call back but I did receive a written correspondence about a updated reschedule date for Monday the 29th at 9 o'clock as well as a termination of non-renewal from my leasing office manager Sophia ********* ******. In disbelief I called upon my legal help to have some more understanding as this is my first place and was confused about if she is allowed to do this and why? The notices have absolutely no direct reason As to why I have to be evicted out of my apartment.

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/12/15) */ When the email in question was sent to the corporate office there was no prior contact from the property manager at Ms. ***** request. The asset manager requested that I the property manager promptly contact Ms. ***** and complete repairs as we have an direct obigation to do so. The Lease contract implies that we are to complete service requests upon a residents request as well as have access to said unit/address. Ms. ***** unit was unable to be accessed when we arrived due to a electronic lock had been placed on the door by the resident. i contacted Ms. ***** by telephone and set an appointment for her repairs. We arrived to a note on the door with no entry at the day of the appointment she set. I contacted Ms. ***** and set another appointment to complete repairs. Each point of contact I made in writing as well as reminded Ms. ***** that we need a separate code to her lock as she is to provide us with access to the dwelling unit that she rents. As discussed previously with Ms. ***** I informed her that when repairs were completed she will be charged for some minor parts of the repair as they were damages and not wear. Currently for the next phase of repairs Ms. ***** will be contacted in writing to schedule for it as it is a flooring repair and she will have to make accommodations to get it completed. All lease and documentation is attached

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