Business ProfileforAthene Annuity

On July 11, 2023 my divorce was finalized. As a part of the divorce settlement, there was a **** order that stated that I should receive **% of my ex husband's two pensions (one with ******** *** *** **** ***************). Also, stated in the divorce decree was that a company called ****, Inc. would handle preparation of the necessar* **** documents and send them to the companies involved. The ******** **** was handled smoothly and final approval was in January with payments that started at the beginning of February. *** *************** *******, which is now being administered by ATHENE in THE ********** ****S still has not even produced the draft that must go to the court for final approval. My ex-husband, the contact at **** ***** ****, and I have all made numerous phone calls to Athene. Both my ex-husband and I have received many promises of callbacks from Athene, to get information on where in the process the production of the draft stands, and NOT ONCE have they called back when they said they would. In a letter dated January 10th, Athene requested 2 revisions to the draft. L*** ** **** sent back the revised draft on January 25th. On February 22nd, I called Athene and confirmed that they had received the revised draft on January 25th. Since that time, I have made numerous phone calls, get conflicting information about the status of the draft and deal with a different rep every time I call. The only way I can contact them is through a phone call. The representatives never give their last name and state that there is no email through which to contact them. Both my ex-husband and I have been told on at least two occasions that the ticket (the way in which they track phone calls and document progress of the draft completion) was "accidentally" closed and that they would re-open it. Can someone please help me get some answers as it has now been 3 1/2 months since they received the draft revision and there appears to have been no progress in reaching it's completion.

At Athene, our integrity and reputation depend on our ability to do the right thing. The Company is committed to promoting a culture that encourages compliance with the law and all our policies and procedures. We have contacted the individual separately to respond to any concerns.