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Find a Location

Terminix has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Terminix

      11866 Fishing Point Dr. Newport News, VA 23606

    • Terminix

      2709 Sonic Dr. Virginia Beach, VA 23453

    • Terminix

      957 Norfolk Sq Norfolk, VA 23502-3227

    • Terminix

      2634 Victory Blvd Portsmouth, VA 23702-1820

    Business ProfileforTerminix

    Pest Control
    Multi Location Business

    Additional business information

    Additional Info:
    Terminix offers termite and pest control services to both residential and commercial enterprises. They have over 400 locations nationwide that may be independently or company-owned and offers franchise opportunities.
    See all additional business information

    At-a-glance

    Customer Reviews

    1.83/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    5 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Terminix has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Terminix

        11866 Fishing Point Dr. Newport News, VA 23606

      • Terminix

        2709 Sonic Dr. Virginia Beach, VA 23453

      • Terminix

        957 Norfolk Sq Norfolk, VA 23502-3227

      • Terminix

        2634 Victory Blvd Portsmouth, VA 23702-1820

      Location of This Business
      11866 Fishing Point Dr., Newport News, VA 23606
      BBB File Opened:
      6/28/2010
      Alternate Business Name
      • Terminix Pest Control
      Contact Information

      Principal

      • Mr. Dan Clanton, Project Coordinator

      Customer Contact

      • John Curtis
      • Mr. James Sramek, Area Manager
      • Dan Fitzmaurice
      • Ms. Katrina Helmkamp, President
      • Ms. Nikita Redmond, Complaint Manager
      • Mr. Dan Clanton, Project Coordinator
      • Greg Roger
      • Anthony ShaefferÂ
      Additional Contact Information

      Fax Numbers

      • (901) 266-7425
        Other Fax

      Phone Numbers

      Industry Tip

      BBB Tip: Pest control

      Customer Complaints

      5 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      01/10/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I paid my service agreement in full in February 2023, but was charged ****** around October or November 2023. I spoke with someone at Termininx and confirmed that my service agreement was paid in full and the ****** was charged since the rates changed during the year that I had already paid in full. Now I'm being charged for ****** and have no idea why since my 2023 service agreement was paid in full. I was told that I would be sent my service agreement for the 2023 year last November, but nothing was ever sent. I've made multiple attempts to reach the billing department and the manager who I was told billed me the ******, but was not successful and I have no received a copy of the service agreement that I paid in full already. Please remove the ****** since I already paid my balance in full in February 2023.
      Read More

      Customer Reviews

      6 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Evette S

      1 star

      01/04/2024

      I have been very patient with this company. I made several calls about being charged for service I did not receive. Dan the manager told me they were going to rewrite my contract and here it is a month later after 5 attempts to notify them and still no change and no one has called me back. They have charged me in the past for services and scheduled without my confirmation. I do not recommend this company to anyone. They can be manipulating and deceiving.

      Local BBB

      BBB of Greater Hampton Roads

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