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Business Profile

Fitness Center

Gold's Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/28/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    The most important thing is  the agent  never  told me  i have a 2years term of member ship with them. He told me  i can cancel it  anytime  i want. And told me  i Don't  have to  pay  when i freeze my account. There's a big lie and they cheat on me  because  i Don't  have  good enough ************** try many times went to  their  office  try to cancel the membership they don't  let me  do it and they  don't care about if the agent  set me up they didn't do nothing  about it. I never  use the membership and they  still  keep  charge for it. It's  unfair for people  who don't  understand  English  . 


    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    *********************




    Business Response

    Date: 01/09/2023

    ********************* is stating that Golds Gym has her in a 2 year agreement which is false.  The family membership that she signed a contract for is for 18 months.  Because she took advantage of a six-month freeze on the membership, that has extended her membership those number of months.  There is nothing fraudulent about the agreement.  The auto renewal date was clearly written on her agreement as 4/18/23.  The six months extension is because of the freeze period she requested.

    Xuequing ************* have the six month freeze period that is owed, completely waived by Golds Gym, however, the past due balance is being required to cancel the membership.   If we remove the late fees and all future payments that would be included in her membership contract, the total due to end the membership is $860.

    Contact the gym directly to arrange payment and secure documentation as to the termination of this membership.

    ************

     

    Customer Answer

    Date: 04/10/2023

    Hello my name is *********************. I went to the gym and found the billing manager. She told me paid the money and will close the membership account and close the file about of overdue money. I just wanna make sure they will keep the promise and don't leave bad influence on my credit!!! And i need to know when they will close out the file on me and take it back from my report . Thank you.

    Business Response

    Date: 04/10/2023

    The account is already closed and removed from collections.

    This complaint was unnecessary.

Gold's Gym is NOT a BBB Accredited Business.

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