ComplaintsforTomiKing LLC

• Initial Complaint

  02/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Ordered a collectible die cast replica of a vehicle.Never received it and was never issued a refund.I sent an email inquiry and was assured it would be in and sent very soon.It never came and I was never refunded.They are stealing from people. This is illegal.

  Business response

  02/20/2024

  We genuinely apologize for the poor experience you have had, we do need more details. Please provide your full name, email address, and shipping address and order ID associated with your order or any other relevant information to assist in this matter. Thank you kindly.

  Customer response

  02/21/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ************
  
  
  
  

• Initial Complaint

  01/16/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Purchased an item from this business online and I never received the product, a refund nor a peep from the seller. Took my money and ran.

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  *****************************, a long time ****** owned and operated this business. He has recently been sentenced to 27 months in Federal Prison for nearly $900,000 in fraud. He is on a credit car BLACK LIST for many credit card and money laundering scams in the past. BEWARE. I dropped off two large boxes of hotwheels totaling well over $3000-$5000 on the open market. I was told by ***************************** and ************************ that my hotwheels would be sorted through and the duplicates picked out to be consigned to them to sell. Long story short, months go by without contact despite my efforts and eventually I find out my entire collection has been sold off without my consent and i have received none of the money for it. At this point it was dumb of me to think that ****** or anyone he works with had integrity enough to pay me back. Yet here we are, months and months of messaging later I am still missing $3000. He admitted many times that he owes me the money and lied many times about paying it back. Now recently in late December he was sentenced to prison. So here goes the 27 month wait to see **************** again for a possible return on my money.

• Initial Complaint

  11/30/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Oct 29th 2023 Paid $17 for a diecast model car. Today November 30th 2023, still havent received item. Requested via email, instagram message, and PayPal message for a refund. Messages are being ignored.

  Customer response

  12/04/2023

  Hello,

  After submitting this complaint and a ****** Review, the company finally reached out and issued a refund. You can close out this claim.

   

• Initial Complaint

  11/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  Date of transaction: Dec 31, 2022 Order # **** Placed an order through sellers online store for 4 diecast cars. 2 preorders and 2 in stock. The 2 in stock shipped on Jan 7, 2023 and received few days later. Total amount for order was $104 with $60 being the preorder cars. Preorders can take a couple to few months and I understand that.Got an email Aug 21, 2023 saying the status of my order changed to "Shipped". Tried seeing order status on online store and unable to. Gave it until Oct 9, 2023 and still had not received the 2 preorder cars. Emailed seller that day. Waited a week with no response. Sent message on Instagram Oct 16, 2023 asking for update on my order #****. Got response back asking for email and address. Gave that info Oct 18, 2023. Last response was "Thanks" to my supplying info that same day. Have sent 2 additional messages, one Oct 25, 2023, Oct 30, 2023, and today Nov 2, 2023. Left a "Do Not Recommend" review on ******** on Oct 30, 2023. Seller has been very active on ******** with multiple posts a day.Finally got response today saying "Hey! All is good don't worry Mail is being slow" Don't see how mail is 2 months slow. Also noticed today that tracking number did not change between Jan 7, 2023 shipped order and the Aug 21, 2023 shipment.Have had to ask for response by tagging and posting on seller ******** posts and those posts get deleted.Also, the online store hasn't been available for at least 3 weeks now. At this point I'd like to have my $60 refunded at this point due to no response from seller. Clearly not the first person to have issues with this seller for same issues along with sellers previous businesses.

  Business response

  11/04/2023

  Hi there, apologies for any confusion, but on our end it is showing this order was refunded back in March to the original payment method. The staff member you spoke to on social media may likely have not been familiar with your order and misunderstood it to be a claim sale.

  Thanks, please review your transaction statements and confirm if the refund arrived. If your card is expired or invalid, we may offer an alternate option such as paypal to reimburse you.

  Thanks.
  

  Customer response

  11/04/2023

  I have gone through my bank statements for March, April, and May with none showing a refund of $60. I have since had to cancel that card due to fraud. I will also abide by the boiler plate response below.
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ******* *******
  
  
  
  

  Customer response

  11/13/2023

  I just got an email about my complaint against TomiKing LLC, complaint #********, saying that it is closed. I have not gotten any response from this company other than through their comment here. I have also found looking back through my emails and bank statements that I was never issued a refund for another order, #****, of $22 on Aug 21 as well. 

   

  Do I need to submit another complaint seeing as this company DOES NOT communicate unless through the BBB? Total funds to be refunded between the 2 orders is $82. 

   

  Thank you for your time.

   

  Business response

  11/15/2023

  Thank you for your follow up. We contacted you via email correspondence twice and did not hear back, as well on social media. Thanks for clarifying and providing that information. Someone will be with you shortly, please check spam too just in case.

  Customer response

  11/15/2023

  Better Business Bureau:

   

  I have NOT been contacted by this business by email or social media. I have searched through my email junk folder and there is nothing there. I have attached screenshots of the correspondence that I've gotten on social media which is so far, no replay from a message I sent yesterday, Oct 14. I have also attached screenshot of all email I have gotten/sent to the email address they provided which is ***********************************. I submitted a PayPal request to that email on Nov 9, screenshot attached.

  If this business decides to finally refund my $82 and not keep buying diecast cars at ******* as they do on their ******** page I will consider this matter closed. Until then I maintain that this company has horrible customer service and communication practices.

  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* *******
  
  
  
  

  
  

• Initial Complaint

  09/29/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Ordered a pre order item. Was delayed countless times. I email and call the phone number about a refund as its been a year. ******* got an email that they refunded me and no active refund was sent to my bank. I just want my money back at this point. He is scamming multiple people

  Business response

  10/02/2023

  Good evening, please provide your paypal / and or CashApp email addresses or cashtag, as well as the amount owed.

  Also, please include a screenshot, feeling free to blur sensitive information, showing the transaction in your bank account. You were refunded several months ago, so if you did not get a refund, it would be due to your card or account status changing with your bank / credit card company. Thank you, once we get all of that we can authorize a manual refund if necessary.

  You may have been refunded and simply missed the transaction due to the time that has passed, that has been the case for a handful of others. Thanks!
  

  Customer response

  10/03/2023

  As you can see no attempt was made to actually refund, Its the same debt card as it has not expired, cash app is $jakexiii, I also called my bank and confirmed $80 has not been credited back to my account.

  
  **********************:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  *********************
  
  
  

  
  

• Initial Complaint

  09/24/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  I have the following orders attached via screenshots. Many were placed in 2022 and that were never fulfilled. After multiple attempts to contact via Instagram, Email, and PayPal for a refund and nothing. My orders were all changed to refunded after I had made them aware of the situation and no money back to any of my accounts or even the service I used to pay for the items which was sezzle.

  Business response

  09/28/2023

  Hey there, Sezzle disputes are handled differently and we kindly ask you to contact Sezzle, we sent their merchant support an email and informed them you would like a refund, rest assured it is already in the processing side of things, it is just that our hands are tied at what we can do right now.

  Customer response

  09/28/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am not satisfied because sezzle says my order dates are too old. I'm seeking my refund. 
  
  Regards,
  
  ********************************************************
  
  
  
  
  

  Business response

  09/30/2023

  We have contacted Sezzle regarding this for you. We are waiting to hear back.

  Customer response

  10/02/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Please keep trying them. They say they don't have anything. And please inform me of when you tried as well as the email used and any case number or anything like that to follow up with them. 
  
  Regards,
  
  ********************************************************
  
  
  
  
  

  Business response

  10/02/2023

  Of course, will do. We will contact them by phone if we do not get a reply by 10/4/2023. Thank you.

  Customer response

  10/09/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Have not heard anything in regards to this. Anything back from Sezzle? 
  
  Regards,
  
  ********************************************************
  
  
  
  
  

  Business response

  10/12/2023

  Sezzle replied and has issued the refund. It may take between 3-6 business days for it to be credited.

  Customer response

  10/19/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I've allowed the allotted time to pass and still no refund. Sezzle says they don't have anything regarding this refund. Please advise. I can take the refund a different way as well. 
  
  Regards,
  
  ********************************************************
  
  
  
  
  

  Business response

  10/20/2023

  Do you have a third party payment method such as CashApp or PayPal?

  Also, are you able to show any recent interactions with Sezzle confirming this?
  

  Customer response

  10/24/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have PayPal it's ********************

  
  

  Attached is a screenshot and I have contacted them since and the answer is still the same. 

  
  Regards,
  
  ********************************************************
  
  
  
  
  

  Business response

  10/25/2023

  Thank you for providing the relevant information. An associate will follow up with you soon.

  Customer response

  10/26/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  As of yet I haven't heard anything. Any ETA on when I'll be reached out too? 

  
  Regards,
  
  ********************************************************
  
  
  
  

  
  

  Business response

  10/30/2023

  Within the next day or two.

  Customer response

  11/02/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  Still haven't heard anything back about this refund. 

  
  Regards,
  
  ********************************************************
  
  
  
  

  
  

• Initial Complaint

  09/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I placed an order online with them for a pre-order item. The I was promised to be delivered this June, but nothing ever arrived. Until August 21, 2023, an email was sent to inform that the order was refunded. However, until today Sep 8, 2023, no refund was ever issued with my bank. *** tried to email and call them, and was ignored in all attempts.

  Business response

  09/09/2023

  Hello, we have not gotten an email from you regarding this.

  Are you sending it to ***********************************

   

  If a refund fails, it is likely due to the card being expired, invalid, or any other reason.

  Could you please elaborate on if that is applicable here? Thank you! Happy to help.
  

  Customer response

  09/09/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Ive already sent out an email prior to filing this complaint. Ive even reached out to you through Instagram. And no, my card will not expired be until ****. So if you can do your job right as responsible adults and stop giving some childish excuses.
  
  Regards,
  
  ***********************
  
  
  
  
  

  Business response

  09/14/2023

  Please provide sufficient payment addresses as we have requested multiple times.

  Acceptable options include:

  - Your PayPal email address

  - Your CashTag on CashApp

  - Your home address to mail a check to.

   

  Thank you for your cooperation.
  

  Customer response

  09/14/2023

  My cashtag: $qngraft

  And I dont think youve tried to request this information multiple times, as this is the second response I received from you from this process.

  Business response

  09/19/2023

  Thank you for providing that, please send a request to our cashtag for the exact amount you are requesting.

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have problems with 3 separate orders. One (hot wheels bape ********* was marked as shipped when it was never shipped. One (3 pack of pop race bape ***** *******) was said to be refunded on 8/21/23 and 9 days later it is not even pending. One (tarmac skyline) was again said to be refunded on 8/21/23 but still not pending after 9 days. Total of $276.60 is unaccounted for after months of waiting. I hope we can resolve this.

  Business response

  08/30/2023

  Good evening. Can you please send proof your refund did not arrive?

  All of your orders are shown as refunded.

  We need the following:

   

  - Payment method (Card? CashApp? PayPal?"

  - Confirmation of orders (screenshots are fine)

  - Showing the original transactions OR refunded transaction records in your card / payment method used. This can be as simple as a search in a statement, you can hide any details other than the merchant name and amount.

   

  Thank you for your assistance, once this is confirmed we can cross refrence this and see what happened. If a refund fails ever, or takes longer than usual to process, it is almost always due to an expired or invalid card. Many people close their accounts, change their accounts, etc. so it can likely be something simple.

  Alternatively, we could send you products of equal value, if you would like. Hope to hear from you soon.

   

  Please contact us at *********************************** if you would like to take this off the BBB.
  

  Customer response

  09/08/2023

  Hi, this company said to reach out to them privately, so I sent them an email. They said to send them proof by statements that I did not receive the refund. I sent the statements and proof of purchase but still have not received a refund nor a response. I would like the case to be reviewed again if possible. 

  Business response

  09/19/2023

  Hey there, we have not gotten those statements yet. Did you send them to *********************************** or here through the BBB portal?

  Thank you, apologies for the confusion, just do not see attachments in the inquiry.
  

  Customer response

  09/23/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Ive just sent another email with the bank statements and online receipts. Cards are still active. Ive waited months for these cars. I would like to avoid waiting months for my money back. Thank you. 
  
  Regards,
  
  *******************
  
  
  
  
  

  Business response

  09/28/2023

  Thank you, we will follow up with you via email through the current correspondance window we have. Thank you for your help!

• Initial Complaint

  08/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have 3 open orders waiting for fulfillment dating back to October 2022, I have requested multiple follow *** and get no response, through email, website, or instagram page.

  Business response

  08/21/2023

  Thank you for contacting TomiKing. We appreciate your email and apologize in advance for the automated response.
  
  That being said, PLEASE READ the following, we will keep it concise and to the point.
  
  Starting in March of this year, we slowly started taking measures to transition our focus off the online presence of the store and move it to focus on our in-store local growth.
  While this choice impacts our finances, we believe it is the best decision to make at the moment to grow our business connections and clientele in the area and also take time to assess what is, and what is not, working for our business.
  This also includes a campaign of total re-focus, training, professional development, and retail space development too. We want to make sure we are organized and 100% ready to serve our large online presence PROPERLY and make our customers happy.
  
  While we tend to do a good job, there's room for improvement and over the next few months we will be doing that.
  
  That is not to say we will not be online in the future, and we are still planning on being active through social media channels, but when we come back we will have a MUCH more optimized experience for our online space.
  
  Businesses grow, adapt, and change all the time and we consider this a small period of time for us to develop and make changes.
  
  
  
  So, to address anything that could be asked / is outstanding:
  
  
  1. If you have an online pre-order, it may be canceled and refunded automatically within the next 5-7 business days.
  
  
  
  2. If you are missing a claim sale, or an older order that was not updated to the system, please send us a payment request (only for the exact amount you paid) to:
  Cashapp - $TomiKingCash
  or PayPal - ***********************************
  
  Please be patient, and only send another request if yours expires prior to that date.
  
  
  
  We do not allow zelle transfers, so please do not send a zelle request.
  
  If you do not have cashapp or PayPal, we can arrange to mail you a check.
  
  ADDITIONALLY, if you would prefer to just have your order exchanged out for items from our store of equal value, let us know and we will gladly choose something awesome as a replacement.
  
  
  
  3. Any other general inquiries such as our consignment program or in store sales, please reply to this email.
  
  
  
  Thank you, we hope to do business with you again in the near future and appreciate your understanding and patience.
  
  
  
  
  - The Team At TomiKing

  Customer response

  08/21/2023

  Better Business Bureau:
  

  I have one order pending return which is great, there is still 1 order that needs to be returned and another that was partially shipped.  I have only received the Green *** Porsche.

   

  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ***************************
  
  
  
  

  
  

  Business response

  08/22/2023

  Dear ******,
  I hope this email finds you well. Firstly, I want to extend my sincerest gratitude for taking the time to express your concerns regarding your recent experience with TomiKing. Your feedback is invaluable to us as it helps us continually improve our services and customer satisfaction.

  
  I deeply apologize for any frustration or inconvenience you may have experienced during your interaction with our company. It is our utmost priority to provide exceptional service and ensure that our customers have a positive experience from start to finish.
  After thoroughly reviewing your complaint, I want to acknowledge that we fell short of meeting your expectations in this instance. Please accept our sincere apologies for any disappointment or inconvenience this may have caused you.
  I want to assure you that we take all customer feedback seriously and have taken immediate actions to address the issues you raised. Our team has conducted a thorough investigation into the matter to understand what went wrong and to prevent similar situations in the future.

  
  In response to your complaint, we have taken the following steps:
  Issued Refund: As a token of our commitment to customer satisfaction, we have promptly issued a full refund for your purchase. The refund has been processed and should reflect in your account.

  
  Process Improvement: We have reviewed our internal processes and identified areas for improvement. We are taking necessary measures to enhance our procedures to prevent similar situations in the future.
  Training: Our team members are undergoing additional training to ensure that our service standards are consistently met and exceeded.

  
  Your feedback has brought to light a gap in our operations, and we are genuinely grateful for your understanding as we work to rectify the situation.
  It is our sincere hope that you will give us another opportunity to serve you in the future and restore your faith in TomiKing. Please know that your satisfaction is of the utmost importance to us.
  If there is anything else we can do to rectify this situation or to make your experience with us more positive, please do not hesitate to reach out to our Customer Support team at *********************************** / We are here to assist you every step of the way.

  
  Once again, thank you for your valuable feedback and for bringing this matter to our attention. Your input helps us become better every day, and we appreciate your understanding.
  Sincerely,
  Customer Relations Manager

  ********************

  Customer response

  08/24/2023

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  I received an email saying my money was refunded but nothing shows in my account, there are no details in the email showing a card number or account.

   

  Then I was told to request the money via CashApp which I am still waiting on a reply.
  Regards,
  
  ***************************
  
  
  
  

  
  

  Business response

  08/25/2023

  Refunds may take 5-7 business days to appear. It truly depends on your bank or credit card company. This is normal.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩