Business ProfileforPearson Honda

On May 12th, I brought my vehicle to Pearson Honda delearship for what appeared to be an electrical issues and non functioning sliding doors. I informed *************************, Service Advisor that my driver side sliding door would not work as designed, unless opened manually. My vehicle was diagnosed by Person Honda for Fuse/Relay box + repair waterleak. Pearson Honda quoted $1,292.99 for the repair. On several occasions, when I asked **** for the breakdown of the repair quote, he failed to send it. **** eventually informed me over the phone that the breakdown is as follows: Parts ($472.27) and Labor ($825), totaling $1,292.99. Next, I called West Broad Honda for price comparison. West Broad confirmed the parts price as quoted by Pearson Honda. Shockly, West Broad quoted me a much cheaper labor rate - $315.99, for a total of $788.26. About $504 difference. Based on this, I decided to move my vehicle to West Broad for repair. I provided West Broad with Pearson repair details and ask for them to perform repair as diagnosed by Pearson Honda. West Broad relying on Pearson Honda diagnoses replaced my Fuse box with a part that they ordered from Honda manufacturer - OEM part. Few days later West Broad called me with the bad news that the replacement of the Fuse box did not resolve the vehicle issues. They further informed me that the next step is to perform their own diagnoses, without relying on other technicians. "Technicians have different experiences and expertise", they said. After authorizing for a new diagnoses, I was then informed that the issue is related to the control actuator on the door handle and the replacement of the Fuse box was unnecessary. At this point, I have incurred the following unnecessary fees based on the Pearson Honda poor judgement and misdiagnoses:Diagnoses fees Pearson Honda - $84.54 Payment for repair by West Broad Honda - $788.26 Non-use of vehicle and other inconviences (over 15 days @ $35 daily) - $525 Mileage to and from dealership - $30 Total Estimated cost to me for damages = $1,402.80 I am seeking a full reimbursement for these unnecessary damages.During these terible ordeal I have spoken to or been in contact with the following individuals:1. *************************, Service Advisor, Pearson Honda 2. *****************************, General Manager, Pearson Honda 3. *******************, Express Lube advisor, West Broad Honda 4. *********************, Service Manager, West Broad Honda On 05/31/23, ******************************** refused to address my reimbursement request, stating that the "diagnoses of his Pearson Honda technicians was accurate".