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Complaint Details
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Initial Complaint
12/03/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Greetings! I have an EZ Breathe system installed in Mar 2019 and current annual mold protection plan with Moldx valid till Mar, 2022. As part of the agreement, MoldX will be providing inspection and treatment of any mold fungi for my residence where the EZ Breathe system has been installed. Moldx representative, Mr. Mike S inspected the residence on 10/6/21 and upon inspection recommended a cleanup of mold/fungi in the basement in two specific areas. In spite of multiple follow-ups by email and phone call, we haven’t heard back regarding the cleanup appointment. I would like BBB to help with encouraging Moldx to resolve the issue with a clean up of mold/fungi as per the agreement.Business response
01/26/2022
Every time MoldX tried to go do the work, he could not do it on the days we had open. MoldX could have had this resolved if he would work with us on a date. Now we are understaffed, which is really hard to get to him. He just emailed me yesterday and I told him i was going to try & fit him in. He needs it done befre the end of February 2022. I will make sure he gets on the schedule.
Thank You,
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Contact Information
3720 Hendricks Rd Ste D
Midlothian, VA 23112-7332
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.