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Business Profile

Housewares

Shades Of Light

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Housewares.

Complaints

This profile includes complaints for Shades Of Light's headquarters and its corporate-owned locations. To view all corporate locations, see

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Shades Of Light has 2 locations, listed below.

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    Customer Complaints Summary

    • 10 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/19/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I asked Shades of Light to delete my personal information and to stop marketing to me. A customer service rep sent me this link:******************************************* When opening the link I was appalled to find out they want me to verify my identify by submitting proof of identity photo and personal identification. They want me to upload a photo of myself AND an identity document. Such as my drivers license or something. This is CRAZY. They are a light fixture store! I have never sent them a photo of myself and why would anyone give out identification on an email such as a drivers license or passport? I have never dealt with a company requesting this information just to be removed from their database. There is no reason they need to see my identification. An email should suffice. Is this even legal? Why on earth do they need to see what I look like and my identification to be removed from their email and marketing database? This seems fishy and is quite scary. I am not giving out my personal photo or identification that has my drivers license number on it. Something is wrong and no other company, none, has even asked for this. Here is what they want Per the link and I attached a photo Proof of Identity Choose File No file chosen To help keep your identity secure, we ask that you provide a photo of yourself holding your identity document next to your face. Please make sure that both the document and your face are clearly visible in the photo. Must be under 8 MB.Please let me know if this is legal. Its quite scary and concerning that they have my contact informing but wont delete it unless I complete the identification step. I have never provided this to them in the past. Really, this is an online lighting store for goodness sakes. Thank you for your investigation.

      Business Response

      Date: 06/24/2024

      Thank you for contacting us regarding your personal information and privacy concerns. Shades of Light takes our customers privacy very seriously and is committed to protecting your personal information.  We are happy to comply with your requests and have removed you from all of our marketing channels.  Please allow up to 45 days for the removal to take effect for catalogs mailed to your address, and 10 days for e-mail.  In order to delete or provide you with a copy of your personal information, we require additional information to verify your identity.  We use a reputable data privacy platform for this service to maintain security and compliance.

    • Initial Complaint

      Date:06/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an order confirmation from Shades of Light customer service with no receipt. I have not ordered anything from this company nor have I subscribed or even heard of it as a company.I do not yet have a charge but I did not give this business my contact information.

      Business Response

      Date: 06/19/2024

      You received an email in error, please accept our apologies for any confusion this may have caused you.  While performing an update to our email system today we inadvertently sent you an Order Confirmation email. Please rest assured that this e-mail does not reflect any change or any unauthorized activity on your account. We are sorry this occurred.

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below

       I need to know how my cc is still on file. I deleted it years ago. They are not giving details about what happened. 

      Regards,

      ***************************




      Business Response

      Date: 06/18/2024

      You received an email in error, please accept our apologies for any confusion this may have caused you.While performing an update to our email system today we inadvertently sent you an Order Confirmation email. This email was sent by us and is not the result of a data breach.  Please rest assured that this e-mail does not reflect any change or any unauthorized activity on your account. We are sorry this occurred.

      Business Response

      Date: 06/19/2024

      Thank you for contacting us regarding your personal information and privacy concerns.  Shades of Light takes our customers privacy very seriously and is committed to protecting your personal information. This email was inadvertently sent based on previous email order confirmations with no new order created. Please rest assured that we do not store credit card numbers in our system.  

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       They are claiming the email was sent in error, yet it has an order number. pls have them confirm this order number is voided. I would also like a confirmation they do not have my credit card number on file in their system and to PLEASE remove my email address from their system.  Thank you

      Regards,

      *********************




      Business Response

      Date: 06/18/2024

      You received an email in error, please accept our apologies for any confusion this may have caused you.  While performing an update to our email system today we inadvertently sent you an Order Confirmation email. Please rest assured that this e-mail does not reflect any change or any unauthorized activity on your account. We are sorry this occurred.

      Business Response

      Date: 06/19/2024

      Thank you for contacting us regarding your personal information and privacy concerns.  Shades of Light takes our customers privacy very seriously and is committed to protecting your personal information. This email was inadvertently sent based on previous email order confirmations with no new order created.  Please rest assured that we do not store credit card numbers in our system, and we have removed you from our email list. 

      Customer Answer

      Date: 06/19/2024

      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      I have reviewed the offer made by the business in reference to complaint ID ******** where Shades of Light have confirmed that the email I recd yesterday 6/18/2024 which had an order number ********** and an amount of $216.67 and showed the last four digits of my credit card was sent in error.  What choice do I have but to believe them?  Personally I dont believe them as I have never heard of anything like this before. Where was the order number generated from? and why are the last 4 digits of my credit card on this not real order? Maybe a review of their business practice is in order. In this time of constant scams and personal identify fraud getting emails such as these are  not pleasant to deal with and possibly they should fix their customer service phone number so people can reach them

      Regards,

      *********************



    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received an email today from them. It was a receipt about an order. That I didnt place. The shipping address is not mine either but the last 4 of the **** are mine. Im trying to inquire about this receipt for an order that I didnt place but no one gets back to me. The phone number doesnt work. The top of the receipt shows this. Number: A46DE187F6 Status: Open The phone number on the email is ************. Www.shadesoflight.com is the website. This is the total charges to the **** Total$2,372.25

      Business Response

      Date: 06/18/2024

      You received an email in error, please accept our apologies for any confusion this may have caused you.While performing an update to our email system today we inadvertently sent you an Order Confirmation email. Please rest assured that this e-mail does not reflect any change or any unauthorized activity on your account. We are sorry this occurred.

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      Shades of Light send me an email letting me know that the invoice she sent me yesterday saying I had been billed $703 for two fixtures I did not order was sent in error.  Apparently they did a system update and emailed many/most/all? of their customers invoices yesterday.

      Regards,

      *************************




      T WANT NOR AUTHORIZE. Last I had spoke with them they assured me that the order was closed/done/it would not happen again - but it HAS and for over $700 on my credit card - again!

      Business Response

      Date: 06/18/2024

      You received an email in error, please accept our apologies for any confusion this may have caused you.While performing an update to our email system today we inadvertently sent you an Order Confirmation email. Please rest assured that this e-mail does not reflect any change or any unauthorized activity on your account. We are sorry this occurred.

    • Initial Complaint

      Date:06/18/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      I contacted this company through ******** since all their phones rang busy and they messaged me back that it was an error on their part during the updating of their email systems.  They assured me that my credit card would not be re-charged and they apologized.  The fact that ALL  the phone numbers provided on their website, and there were 5 or six different ones for different locations, caused alarm on my part.  Situation resolved.

      Regards,

      ***********************




      Business Response

      Date: 06/18/2024

      You received an email in error, please accept our apologies for any confusion this may have caused you. While performing an update to our email system today we inadvertently sent you an Order Confirmation email. Please rest assured that this e-mail does not reflect any change or any unauthorized activity on your account. We are sorry this occurred.

    • Initial Complaint

      Date:03/25/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.

      Regards,

      *****************************



      They are selling things that do not exist, charging unsuspecting consumers & then delaying order fulfillment so long that the consumer can no longer claim fraud with their credit card company. this is FRAUD. These are wrong & deceptive business practices.

      Business Response

      Date: 03/28/2024

      We apologize for the delay in receiving the light fixture.  Our customer service manager is having our floor model shipped to the customer.  Please let our customer service manager know if you have any additional issues.  Thank you for your business!

    • Initial Complaint

      Date:04/25/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a pendant light (sand frost glass pendant) from Shades of Light. When we received the light and looked at it in the space, it was too small and was dwarfed by the opening. We then sought to return it. It was not installed and was put back in the original box. On Saturday, April 22nd, we spoke with an ************ The order number is *******. At the time she said she found the order and was going to send a ***** return label. She never sent it, and now says she cannot find the order. After saying she found it and would send the label and not doing it, we are extremely disappointed in this company's customer service.*******************************************************************************************************************************************************

      Business Response

      Date: 04/28/2023

      Hi,

      We sent the return labels by email on 4/24/23 (see attached).  We have called the customer to confirm the return labels were received and they were able to open the *** file.   The refund will be processed when the item has been received back and that it will go back to the payment that was used on the order.

      We value their business and encourage the customer to reach out to us if they have any other questions or concerns.  

      Thanks,

      Shades of Light

    Shades Of Light is NOT a BBB Accredited Business.

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