We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fitness Center

Gold's Gym

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    [Provide details of why you are not satisfied with this resolution.]

    Regards,

    ******** *******




    Business Response

    Date: 01/06/2025

    In September, Ms. ******* signed up for a 3 month PT contract that goes month to month after the contract is up. She paid her first month up front, however the subsequent 3 months did not run and there was no request to cancel.  Ms. ******* was called several times during that period to make her aware of her open balance, however she did not answer.  The open balance for the 3 months of training ran on 12/25.  She spoke with a representative at the gym on 12/26 who referred her to the billing company and gave her the email address to send a request to cancel.  She spoke to the billing company on 12/26 as well, who also gave her the correct method to cancel told her it was a 30 day notice to cancel.  She called the billing company back on 1/3, who reiterated that information, let her know that she will receive a specific confirmation on when her PT will be cancelled, and that they were running behind due to being closed for the holidays. Ms. ******* has been charged appropriately based on her PT agreement.

  • Initial Complaint

    Date:07/29/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Able to sign up with Gold's Gym via Docusign and unable to cancel/pause account unless I physically go into the gym or print papers and scan/return. ******************* (manager) is unable to provide me with a Docusign to pause account since July 2023, also the gym has charged my account over 6 times. I want my account canceled with no additional fees. I have been unable to go to the gym, use my account, or my credit card due to this activity from Gold's Gym.

    Business Response

    Date: 07/31/2023

    ************** initially inquired about freezing on July 7th.  At this point she already had a balance for her July monthly dues. Additionally, all freezes require 30 days written notice.  We typically require a freeze form be filled out acknowledging freeze start/end dates, terms of the freeze, etc. After requesting another means of providing written notice, we allowed ************** to simply tell us how long she would like to freeze for without filling out that form.  We did not receive that information until July 21.  She is able to freeze, however she would need to pay for her back balance before that goes into effect.  She is also in contract through May of **** and is unable to cancel without proper documentation.

  • Initial Complaint

    Date:12/15/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed a one month agreement . Golds has been charging me per month since that time. I also only visited Golds during my one month contract.

    Business Response

    Date: 12/15/2022

    ****************** membership was on a rolling month to month basis, not a 1 month membership.  This is indicated on his membership agreement (which is attached) and on our in house pricing sheets.  Per the agreement, non use is not a reason for non payment. 

  • Initial Complaint

    Date:08/05/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

     

     

     


    sked him for his bosses name and he refuses to give it to me.

    Business Response

    Date: 08/08/2022

    ********************** negative interactions with staff and denigration of Gold's Gym in the community has resulted in the termination of his membership. His concerns have been addressed within the scope of our ability with a ****** sq. ft facility.  ****************** is not welcome as a member with us, however we wish him the best moving forward.  

Gold's Gym is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.