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Find a Location

Woodard's Automotive Center LLC has 1 locations, listed below.

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    Business ProfileforWoodard's Automotive Center LLC

    Auto Repair
    BBB accredited business

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2022

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Automotive Repair Service Center

    Full Service

    Individual  Fleet   Diesel   Hybrid  Lt. Commercial Truck

    Business Details

    Location of This Business
    11800 Hull Street Rd Ste B, Midlothian, VA 23112-2948
    BBB File Opened:
    11/14/2018
    Years in Business:
    6
    Business Started:
    8/1/2017
    Business Incorporated:
    6/19/2017
    Accredited Since:
    1/1/2022
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Thomas Finch, Owner
    Contact Information

    Customer Contact

    • Mr. Thomas Finch, Owner
    Additional Contact Information

    Fax Numbers

    • (804) 744-2111
      Primary Fax

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/09/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    On March 22, 2022 I had a fuel pump replaced at *********. On November 30, 2022 my fuel pump failed and I was towed to another automotive business which is where I found out my fuel pump (under warranty had failed. It cost me $100 to tow there and I paid a $50 diagnostic. I called ********* because the pump was under warranty. They told me i would need to pay another tow company to bring my car there and that they would only reimburse me $75 of my towing fees. I paid another tow truck to bring my car and when i asked how they would reimburse me they have me a telephone number to call and I have not received any refund for the towing. They did not keep in contact me in regards to my vehicle and I had to call them to receive information on the status of my vehicle despite them telling me they would call me when my car arrived and the next morning about an ETA of my car's service completion (I received no calls unless i initiated them which I did not until about 1qam the next day). Upon receiving my car back it smelled heavily of gas inside and out and my maintenance light came on despite not needing an oil change for another **** miles. I called about my concern immediately about the possibility of my car leaking gas and he told me i needed an oil change as the cause but i told him that was not the case. I brought the car to the shop Friday December 2, 2022 at 9:40am because the car seemed to be leaking gas (smelled strongly of gas inside and out, fuel gauge dropping quickly) i also told him how unsafe a gas leak is and that if the car caught fire my son would be unable to get out due to the child locks. He literally bent over and looked under the car said it wasn't leaking and walked away. All my lights came on the dash including the check engine and I returned Monday December 5, 2022 at 7am in which an employee looked at my car and said he tightened the hoses near the pump. My lights are back on the dash and it smells heavily of gas inside and out.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Julia E

    5 stars

    01/07/2022

    Wonderful. I went in at the last minute for an inspection and oil change. They were very quick to schedule my appointment. They were upfront, honest, and professional. They even allowed me access to their WIFI so I could get some work done while I waited.

    Local BBB

    BBB Serving Central Virginia

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