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Business Profile

Therapy

Improved Dynamics ABA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company processed an insurance claim that was fraudulent. The claim was processed as an in office visit instead of tele-health visit and then proceeded to bill for services that were not received. They do not answer their phones and lie to their clients in order to take money from innocent unsuspecting people with children that have special needs that are seeking help for their children. They wrongfully charged me for services not rendered and lied to my insurance company in an attempt to get more money. Beware of this company as they have processed a fraudulent insurance claim with my insurance provider and charged me for services that were not received. Very poor customer service, liars and shady business practices. I would like to warn other parents to steer clear of this place. I believe it is a SCAM.

    Business Response

    Date: 05/30/2024

    This parent was advised on three separate occasions of our policies, which they acknowledged and signed off on as agreeing digitally on the intake packet. There were multiple phone conversations where information was provided repeatedly about our intake and hiring processes. The parent was impatient, continuing to call to attempt to intimidate the intake coordinator to start services even though we explained that we have an order that we follow.


    Our claims are submitted the same way each time, and are never fraudulent.  We are held to a standard from insurance companies and ethical standards from the ***** which we take very seriously. We pay a BCBA to conduct the initial assessment and we have a treatment plan team that works to complete the plan to submit to the insurance company.  These are not fraudulent claims as we pay employees to complete the work.


    We charge for the initial assessment and treatment plan, which was stated on at least five occasions both in writing and verbally, where the parents agreed in writing by digitally signing the acknowledgement. 


    The parent called in frustration, yelling and stating that she refuses to pay the fees.  When they were sent to collections, the other parent called to ask that we expunge the fees due to his excellent credit rating.  When we did not forgive the fees, they wrote this disparaging review.

    Customer Answer

    Date: 05/31/2024

    This company did not explain that they can charge a person even if they do not have a service provider.  They did not have a provider lined up in the state that we live in and therefore were dishonest with us by not disclosing that they do not have any therapists to service our area.  So they took advantage of us.  They lied by omission and the story that they submitted to you is not true as the original complaint was filed with the better business bureau before I ever spoke with them.  They do not answer their phone consistently as they screen their calls to block certain callers.  This company does not thoroughly explain up front and they leave out important details.  I want to warn other parents buyer beware as this company is dishonest and their business practices are predatory.  If they do not have a therapist lined up to take your case then they take your money and offer NOTHING in return.  Buyer BEWARE!

Improved Dynamics ABA is NOT a BBB Accredited Business.

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