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Find a Location

Sunrise Senior Living, Inc has 71 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Sunrise Senior Living, Inc

      7900 Westpark Dr Ste T900 McLean, VA 22102-4217

    • Sunrise Senior Living, Inc

      2863 Hunter Mill Rd Oakton, VA 22124-1702

    • Sunrise Senior Living, Inc

      194 E Lee St Warrenton, VA 20186-3657

    • Sunrise Senior Living, Inc

      1778 Fountain Dr Reston, VA 20190-3390

    • Sunrise Senior Living, Inc

      6541 Franconia Rd Springfield, VA 22150-1409

    Business ProfileforSunrise Senior Living, Inc

    Assisted Living Facilities
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.2/5stars

    Average of 5 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Sunrise Senior Living, Inc has 71 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Sunrise Senior Living, Inc

        7900 Westpark Dr Ste T900 McLean, VA 22102-4217

      • Sunrise Senior Living, Inc

        2863 Hunter Mill Rd Oakton, VA 22124-1702

      • Sunrise Senior Living, Inc

        194 E Lee St Warrenton, VA 20186-3657

      • Sunrise Senior Living, Inc

        1778 Fountain Dr Reston, VA 20190-3390

      • Sunrise Senior Living, Inc

        6541 Franconia Rd Springfield, VA 22150-1409

      Headquarters
      7900 Westpark Dr Ste T900, McLean, VA 22102-4217
      BBB File Opened:
      6/1/2001
      Years in Business:
      43
      Business Started:
      1/19/1981
      Type of Entity:
      Corporation
      Alternate Business Name
      • Sunrise Assisted Living - Alexandria
      • Sunrise Assisted Living - Hunter Mill
      • Sunrise Assisted Living - Leesburg
      • Sunrise Assisted Living - Oakton
      • Sunrise Assisted Living - Reston
      • Sunrise Assisted Living, Inc.
      • Sunrise Assisted Living - Commonwealth
      • Sunrise Assisted Living - Gunston
      • Sunrise Senior Living
      • Sunrise Assisted Living - Springfield
      • Sunrise Assisted Living - Arlington
      • Sunrise Assisted Living - Fairfax
      • Sunrise Assisted Living - Warrenton
      Business Management
      • Mr. Paul Klaassen, Founder
      • Mr. Alex Mabin, Regional Vice-President
      • Mr. Joseph Horwitz, Executive Director
      Contact Information

      Principal

      • Mr. Paul Klaassen, Founder
      • Mr. Alex Mabin, Regional Vice-President
      • Mr. Joseph Horwitz, Executive Director

      Customer Contact

      • Mr. Paul Klaassen, Founder
      Additional Contact Information

      Fax Numbers

      • (703) 744-1601
        Primary Fax

      Phone Numbers

      Industry Tip

      BBB Tip: How to choose the right assisted living facility

      Customer Complaints

      7 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/07/2022

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      The company fairmont senior living of **************** the address is *********************************************************************** their number is ************ has not allowed the husband and son and grand daughter of a patient *************************** to leave the facility with her family they only allow her friends to visit her in her room and take her places her friend ************************* is a rich businessman for ******* and has bullied the family and told the nursing home to put these restrictions on her family and the nursing home just goes along with it because she has money

      Customer Reviews

      5 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Barb L

      2 stars

      05/18/2023

      Sunrise Senior Living of Orchard Park, in Colorado was a disaster because they really don’t handle care well for anyone with needs above independent assisted living. There would be days cloths not changed, leaving clothes for a person in wheelchair to put away themselves. Not always having oxygen with a person when they left their room. Not moving things close so a person can reach in a wheelchair. On the flip side they did have incredible activity and nursing staff. But when basic needs are not met, kind of hard to get the benefit. Stay clear

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

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