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Business Profile

Web Design

Tessa Marketing & Technology LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Weve been promised a repair to our awning, which is under warranty. Weve contacted the seller/vendor over 30 times since October, 2024. Occasionally well receive a response, but they will not set up a schedule to complete the service, despite promises to do so. Although the item is under warranty, **** offered to pay labor costs for the repair person if necessary.

    Business Response

    Date: 07/03/2025

    We're writing to provide an update on the repair of Suna Lee's window awning which lost its motor function.


    We have received the new motor, which is covered under warranty. However, upon inspection at Lee's property, our installer discovered that the awning's brackets have come loose from the studs above the window. This repair is more extensive than initially anticipated and will require the awning to be taken down so that the attachment points behind the vinyl siding can be modified. He was not able to complete the repair at the day of inspection because he did not have the materials at hand. This work is covered by your installation warranty and is estimated to take most of a workday to complete.


    Unfortunately, our installer recently experienced a personal health issue that temporarily impacted his ability to work and climb a ladder. He is now recovering and gradually returning to his busy schedule. We plan to reschedule the awning repair in the next few weeks and will contact Suna Lee to arrange a new appointment. Wet weather and our installers' recent poor health set us back this year. 






    Sincerely,
    **** ********
    Patio Shades Awnings




    Customer Answer

    Date: 07/07/2025

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

     Complaint: 23435822

    I am rejecting this response because:

    Quite simply, we are seeking an actual repair a firm plan and date when the work will be completed. Mr. ********** response to BBB is merely a continuation of the promise to do the work without actually doing the work.  This issue has been going on since October 2024, now it has been 9 months!  On March 11, 2025, they said a minimum of 2 wks. to order the necessary parts. How about a plan with actual dates?  Weve reached out to Patio Shades Awnings 30+ times with no response.  When will we have an actual schedule?  I was in business for over 40 years, long enough to know that business operations dont cease because of an individuals unavailability. We will be happy to let BBB and everyone else know once the awning is fixed and working. 


    Sincerely, 
    **** ***
    *******, **












Tessa Marketing & Technology LLC is NOT a BBB Accredited Business.

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