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Business Profile

Child Care Services

The Transformational Educational Adventure Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Child Care Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This complaint is regarding the TEA center. We visited the TEA center in the spring of 2023 to see if it would be a suitable venue for our son's daycare needs. The day we visited the center, we were notified that if we registered on the same day, the registration fee of ($199.00) would be waived. We registered the same day to start on 21 July 2023. We made a payment of $1799.00 on May 4, 2023 (Invoice number ********) to account for the first month of care. We noticed around the end of June, that the TEA center's license was expiring on 30 June 2023. By early July, the state informed us that the TEA center was given a provisional license to expire in Decembe of 2023 instead of the standard two year renwal. The reason given was "repeated violations " at the business. Since we had no assurance that the TEA center would be operating after December, and daycare spots are hard to find, we immediately notified the TEA center that our son would not be starting with them. We requested a refund of the $1799.00. The staff at the TEA center initially tried to blame the State inspectors for communicating with us, but admitted that their license was a provisional license that would terminate in December. They agreed to refund us only $1600.00 since they claim that the registration fee of $199.00 is nonrefundable. We have a statement credit of 1600.00, but the TEA center refuses to actually refund the money claiming they don't have our bank information. I asked them for a check, I asked to stop by their billing office, have called their front office, visited them in person, but have yet to receive my refund back. We have been attempting to address this problem for the last 52 days and the TEA center has ignored our emails, and has failed to return our calls. Request that the TEA center refund the full amount and contact us for an explanation as to why the delay in refunding the cost.

  • Initial Complaint

    Date:01/10/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had to move our child immediately from TEA to other daycare due to immediate safety concern to my child in the center. My child is still recovering from repeated incidences/traumas that occurred in the center. The issue has been acknowleged by Child Protection Service and there is an ongoing investigation. The TEA is refusing to return our deposit since we did not give them 8wks of advanced notice.

The Transformational Educational Adventure Center is NOT a BBB Accredited Business.

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