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Business Profile

Windshield Replacements

Spencer Auto Glass

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Windshield Replacements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Transaction: February 1, 2022
    Paid: $475.00 to the business
    ******= On the morning of February 1st, my finance, ****** ****** drop the car off at Spencer's Auto Glass to get the front and rear windshields fixed on his way to work. Around 3pm ****** called me to pick up the car that same day because they had finished putting in the windshields. I, ****** ******, picked up the Lexus and was so happy that the windshields was fixed I told them they did a good job not really paying attention to the details because I was so surprised that they finished on the same day and before 5pm.
    Jeremy= After doing a 2nd shift job, before leaving the parking lot with ******, I inspected the work done by Spencer's that day. The first issue I noticed was rear molding around windshield was not right, there was a lot of glue on mold and body of the car. Also the two panels (interior) near the front windshield were damaged and they failed to clean up the broken glass in the back seat and speaker area. After waiting 24 hours I pulled the type off the front glass and noticed the molding was bubbled up from so much glue. When driving down the highway, I noticed the defrost wasn't working and the glass would have a crackling sound like it wasn't set in correctly. When we do take it back and played phone tag it was raining, an older lady, that had been real nice through out the process, listened to my complaint and went to get spencer from the garage, I thought that was who I would talk to but it was another worker "****" I waited outside and noticed the rear glass was leaking from top left side corner. After I talked with him, he fixed the defrost and informed me the molding was wrong and that to come back because it was raining. Finally got to talk to Spencer and he was not willing to fix issues and made it seem like I just wanted my money but I really wanted him to be held accountable for his mistakes. Then employees came outside yelling that my car was a piece of trash, etc.*

    Business Response

    Date: 01/25/2023

    If you will call me and bring it by here, we will take a look at it.  It's been almost a year since we did the work.

Spencer Auto Glass is NOT a BBB Accredited Business.

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