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Business Profile

QuickBooks Support

QB Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in QuickBooks Support.

Complaints

Customer Complaints Summary

  • 11 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received an email from a company that looks like it was QuickBooks (by ******). Since I've been a customer of QuickBooks for over a decade, I believed that they were truly asking me to renew my subscription. In fact I did have a subscription that was to come due in January 2025. When I spoke with the representative (***** PATTINSON), he told me that my version of QuickBooks was no longer going tobe produced in 2025 and that I should purchase ********************** 2025" for a three-year subscription. Initially told me, the price was $5500 but then as we spoke, he lowered it to $3549 and eventually $3249. In order for me to pay he asked me to provide my ACH information so that the money could be withdrawn from my bank account. It turns out that the version of QuickBooks that I have is going to be supported and that the scammer was just providing false information in order to get me to purchase his product. I never receive the product. When contacting QB services at the phone numbers provided I asked for a refund and he hung up on me. I called my bank fraud protection line and they told me that they could not pursue a fraud claim because the *** was a corporate cash disbursement (CCD) and those cannot be disputed. I think it is important for you to know that this company is an imposter posing as QuickBooks and is now taken over $3000 of my money without any recourse to get it back and without my ever receiving any product. I also tried calling the corporate office of this company that I found on the Internet, and I received a message that that number was no longer in service.

  • Initial Complaint

    Date:12/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Went through the QuickBooks website to call and get some help on our books.**** told us our file was being corrupted and we had to pay $2,649.99 that day or all of our information would be lost, we paid it on 11/25/2024.We switched back to QuickBooks online because they did not fix anything and were controlling our computer for hours on end not letting us get any work done.We called QuickBooks online support for help switching over and ask how to get a refund on the above said QuickBooks desktop service, they then informed us that the service was fraudulent and it was not QuickBooks who charged us or even offer that service. **** gave us three numbers to contact them back at which are **************** **************** 1-************** The business is call QB Services

  • Initial Complaint

    Date:04/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or around September 15, 2023, we ordered and paid $18,023.68 via the website "qbservices.us" for QuickBooks services offered by ************ The email confirming the order, with order number *************, listed only $8107.75 of the total amount, explained that the remaining amount was for an installation. Also, the payment method was through a **** card we don't recognize.Within the refund period allowed by ************, we requested a refund and received an email confirming the refund for $8107.75 to the **** card. Subsequently, we never recieved any of the money.After multiple communications with ************, it turned out to be that this entity, "QB Services", is not an affiliate of ************; it was using Intuit's trademarks without permission, causing us to believe this entitiy was a legitimate representative of the ************Currently, QB Services has become uncontactable, and we have been unable to find any remedy for out financial loss.

  • Initial Complaint

    Date:04/09/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a electrical contractor, One man show. On 08/08/2023 I had a problem with my Quick Books so I called them[ I had been in touch with them in July 23 for another problem]. They fixed my problem and offered a discount for a subscription if I went four years. So I paid them because they said they were with Quick Books *******, after that I could not get a hold of them. Called The real Quick Books , they said these guys were not affiliated with Quick Books/INTUIT, so sorry can't help. Being a one man operation that's a chunk of money. I hope someone sees this before they get taken advantage of also.

  • Initial Complaint

    Date:02/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called into Intuit Quick Books for technical support and after many transfers was connected and advised I needed to renew my subscription and purchase a 3 year support plan in order to solve my problems. We paid in excess of $5,600 by ACH. Since that time all phone numbers have been disconnected and no way to contact. When I contact the software company they advise it is not through them. Who is transfering these call and to whom then? This is an elaborate hoax by the software employees or the company themselves to extort clients of money to release their business finance records.

  • Initial Complaint

    Date:07/26/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/22/2022 at 10:20 AM I contacted QB Services at ************ and spoke to ***. I then allowed **** then ***** remote access to my laptop to resolve issues (they said my data was corrupted and they'd need to resolve that... so my ******* subscription renewal could be processed. I have more notes on these contacts but... the issue seemed to be resolved when I paid $756.49 by electronic check for what was described as (this is a paste of the notepad information provided by *************************** that date):QB Services Customer ************ Tollfree # ************** ***** 270-6117 1-************ Working Time10:30 AM to 7:30 PM EST TechnicianAlina ********/ **** Ext****/ **** Subscription 3 + 1 Years ******* Premium Technical Support and Subscription + backup services + advanced security Amount756.49 USD this amount was paid on 6/21/2022 (covers the following years: ***********)Charge for current term Advanced Security and back up services of $119.99 was paid 8/22/2022 No further charges will be incurred until 6/21/2026.I have now been in contact by online chat with ******* and basically they're saying they don't know who QB Services is and they don't do multiple year subscriptions and I have to pay them directly each year for my subscription (space prevents me pasting my entire chat, but I have that information).

  • Initial Complaint

    Date:03/16/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    THIS COMPANY IS FRAUDULENT!!! They purport to being ********** but they are not! Please do not be fooled! They offer to renew your ********** license and offer a 10% discount even!

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contacted ***** ***** Services and thought we were talking to them. They charged us $6,850.95 and they don't offer us any services. This company QB Services hangs up on me every time I call now. They are a scam and will continue to scam companies if something isn't done with them.

  • Initial Complaint

    Date:02/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased ******* for *** to replace my ******* for *******. On August 17, 2022, I needed technical support because some of the data wasn't porting over properly. After some effort, the representative (purportedly from *******) sold me a 5 year Updates and Advanced Technical Support package for $927.55. They required me to pay via ACH. When I received my annual billing for $83.88 (the same as last year), I called ******** Support to request a refund, as my 5 year Updates package should have superseded that. After some effort, I determined that I have been defrauded. When I called the number you have listed for them, ************, the representative would not identify his company, other than to say  “Customer Support.” He wanted my account number, which I said I would give him once I was satisfied he worked as an employee of *******. After some back-and-forth, he said he worked for *******, yes he was an employee, and he was in Menlo Park, CA. He offered to have me speak with his Senior Manager, and I accepted. He came back on the line and said Id receive a call back. I then called ******* and reported the situation for their records. I have since found that QB Services (which had been represented to me as ******* has their mailing address in a *** Store.

  • Initial Complaint

    Date:11/29/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is fraudulent. They pretend to be ***** ***** Support and then tell you that your company file is 50% corrupt and that you have to pay money. They are NOT part of ***** ***** and they scam you into believing that your company has data problems. They even showed me error logs, which I later found out were not actually of my Company data. I have tried repeatedly to contact them to get my money back and they promise call backs but never call. They took $5237.98 from my bank account under false pretenses. They repeatedly say they are part of ******/***** ***** but they are actually a fake 3rd party Company.

QB Services is NOT a BBB Accredited Business.

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