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  Able Moving And Storage Inc.

  8050 Wellingford Dr Manassas, VA 20109-2478

  
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  Able Moving And Storage Inc.

  7425 Merritt Park Dr Manassas, VA 20109-8319

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Able ********************************************* is a US government contractor. I was serving in *********** and Able was assigned to me as the company coordinating the delivery of my personal and household effects from ****** back to **. I left on Aug 23 and as of today, my shipment hasn't arrived in ********* where my belongings will go through customs. Able has changed the arrival date to ********* from Nov. 23, 2024 to Jan 3, 2025 to Jan 13, 2025. It's Jan. 15 and the shipment hasn't arrived. It will be 6 months before i actually have items delivered to my home. Able told me that it might take 2 weeks after my shipment arrives to ********* before they can contact me to schedule a *********** October, they told me that I could file an inconvenience claim. When I presented them with a dollar amount, they quickly told me that they couldn't reimburse me for any expenses prior to Nov. 23, the date originally predicted to be the arrival to ********* date. They asked me to submit expenses predicted for December. For insurance purposes, my belongings are valued at ~$18,000 (based on calculations these shipping companies use). They denied the expenses I presented and told me that they consider $1,000 a fair amount they can pay me. I proposed $4,600 for what I had to buy (winter clothes, bath and bedding items, minimal kitchen equipment and tools to stop spending money on takeout) plus the $1,000 they are offering me, as an inconvenience fee. The emotional hardship of this situation is difficult to translate into dollars. The inconvenience is not only about the money I needed to purchase items that I already have in my shipment. The burden of living out of suitcases for 6 months is grave. the $4,600 only account for replacement items. What would be a reasonable compensation from this vendor I didn't select?

  

  Business Response

  Date: 03/04/2025

  To ********************************************* of State (DOS) awarded Able Moving &Storage (ABLE) two shipments for Mr. ***** (AIR & ***). Please note, we must adhere to a certain set of mandated procedures and rules by the US ********************** Household Goods Tender of Service (****).
  A bit of background information for both shipments as they are connected. To avoid being totally without necessities, the transferee decides what items will be needed immediately to last them until the *** shipment arrives. Both of Mr. ******* AIR & *** shipments were packed up on the same day, 09 Sept 2024, out of his ******* residence (Cote dIvoire). 
  Once shipment is fully packed, we have 18 days to get his AIR shipment to the destination Port of Entry (**********, **/IAD); per section 10.5 of the ****.  These items are considered essential to the transferee while waiting for the *** shipment to arrive.  As promised, his AIR arrived at ****** 21 Sept 2024,cleared customs, and delivered to our ABLE warehouse ready to schedule delivery 26 Sept 2024.  Delivery to his residence in **********, ** was scheduled for 01 Oct 2024, without any issues.  As you can see, his urgent air shipment with essentials arrived on time and was delivered as soon as possible.
  The shipment he is referring to in his complaint is the second shipment via ***.  This was to be transported via an ocean vessel.  Per the rules set forth by the **** Section 5.3.1, we must use a US Flag vessel when available. US Flag was available out of this remote area but the only booking available had a transit time on the water of at least 2 months from the day it departs the origin port in Cote d'Ivoire.  As you can see, making the goal of 65 days was impossible and I informed Mr. ***** immediately of his expected arrival date of 07 Jan 2025, so he could prepare for the delay. Unfortunately, we are at the mercy of the ocean freight carrier as once the shipment is loaded onto a vessel,its arrival is out of our control.  During this process, the vessel was delayed several times due to port congestion, weather conditions, and times of war in the Red Sea.  Mr. ***** was kept in informed every time there was a delay. 
  When a shipment is late, we are only held accountable when we/personnel of ABLE make a mistake causing the shipment to be delayed. However, any delays out of our control are not held against us.  As a matter of fact, Section 8.4.1 of the **** goes further to state because summer months are incredibly busy, we are not required to provide an inconvenience or delay claim if the shipment weighs less than ***** lbs. and was picked up during the months of May, June, July, August, and September. To be exact, it states the following, Weigh or are rated at ***** pounds or more that are picked up during the period from May 15 through September 30 of each year.  Mr. ****** shipment was packed 09 Sept 2024 (before September 30th) and weighed *****lbs net (under ***** lbs).  So, as you can see by the government's standards, we were not responsible physically or financially for the delay. 
   Due to our empathy for Mr. ****** delayed *** shipment, we asked him to provide us with a dollar amount he felt was fair. He responded with a request of $5,376 in what he said was going to replace the following, household items, work-related equipment, winter items I couldn't fit in my luggage, consumables for personal care.  Keep in mind, our goal is to provide items that would keep him comfortable; not replace items he will receive. Therefore, I reviewed his packing list from his AIR and *** shipments. In his first delivery on 1 OCT 2024 were clothes, some bathroom products and shoes. Based on items listed in his *** shipment the items he needed to keep him comfortable would be some reasonably priced winter clothes,  kitchenware,printer, vacuum, TV as his own personal effects will arrive.  Therefore, we felt $1,000 would compensate him. However, he was not happy with our offer and responded by requesting $1000, for his inconvenience as well as $4,601, to reimburse him for items that he will receive in his *** shipment.  His request for nearly $6,000 is unreasonable, as we are not obligated to replace items, we just wanted to assist in the expense due to the delay.
  Furthermore, I wanted to address the amount of $18,000 he mentions in his complaint as well.  DOS requires we provide transit insurance of $8.50 per pound in the event items in the shipment are damaged or the entire shipment is lost.  His shipment was insured for a total of $17,051 (2006 lbs. x $8.50).  Again, this amount is to cover damages to his property or in the event of a total loss.  His shipment was not lost, it was delayed.  
  
  In closing, while Mr. ****** *** shipment was delayed for uncontrollable reasons (weather, port congestion,times of war), we were able to ensure his AIR shipment with his clothing, shoes and toiletries delivered within the guidelines of the ****. We feel that we provided the best customer service given the circumstances, by keeping him informed of each delay.  And finally, Mr ***** accepted our offer of $1,000 via wire transaction on 27 Jan 2025 to reimburse him for the essential items that were purchased until he received his *** shipment on 30 Jan 2025.
  

  Able Moving &  Storage, ********************************

  

  Business Response

  Date: 03/05/2025

  (This is a 2nd attempt to reply to the customer's complaint. I submitted a response yesterday afternoon, but he BBB website isn't recognizing it as having been submitted. Still says requiring action. Please advise.) 

  Below is a copy of our response submission:

  To ***************************************** of State (DOS)awarded Able Moving & Storage (ABLE) two shipments for Mr. ***** (AIR &***). Please note, we must adhere to a certain set of mandated procedures and rules by the US ********************** Household Goods Tender of Service (****).
  A bit of background information for both shipments as they are connected. To avoid being totally without necessities, the transferee decides what items will be needed immediately to last them until the *** shipment arrives. Both of Mr. ******* AIR & *** shipments were packed up on the same day, 09 Sept 2024, out of his ******* residence (Cote dIvoire). 
  Once shipment is fully packed, we have 18 days to get his AIR shipment to the destination Port of Entry (**********, **/IAD); per section 10.5 of the ****.  These items are considered essential to the transferee while waiting for the *** shipment to arrive.  As promised, his AIR arrived at ****** 21 Sept 2024, cleared customs, and delivered to our ABLE warehouse ready to schedule delivery 26 Sept 2024.  Delivery to his residence in **********, ** was scheduled for 01 Oct 2024, without any issues.  As you can see, his urgent air shipment with essentials arrived on time and was delivered as soon as possible.
  The shipment he is referring to in his complaint is the second shipment via ***.  This was to be transported via an ocean vessel.  Per the rules set forth by the **** Section 5.3.1, we must use a US Flag vessel when available. US Flag was available out of this remote area but the only booking available had a transit time on the water of at least 2 months from the day it departs the origin port in Cote d'Ivoire.  As you can see, making the goal of 65 days was impossible and I informed Mr. ***** immediately of his expected arrival date of 07 Jan 2025, so he could prepare for the delay.Unfortunately, we are at the mercy of the ocean freight carrier as once the shipment is loaded onto a vessel, its arrival is out of our control. During this process, the vessel was delayed several times due to port congestion, weather conditions, and times of war in the Red Sea.  ******** was kept in informed every time there was a delay. 
  When a shipment is late, we are only held accountable when we/personnel of ABLE make a mistake causing the shipment to be delayed.  However, any delays out of our control are not held against us.  As a matter of fact, Section 8.4.1 of the **** goes further to state because summer months are incredibly busy, we are not required to provide an inconvenience or delay claim if the shipment weighs less than ***** lbs. and was picked up during the months of May, June, July, August, and September.  To be exact, it states the following, Weigh or are rated at ***** pounds or more that are picked up during the period from May 15 through September 30 of each year.  Mr. ****** shipment was packed 09 Sept 2024 (before September 30th) and weighed *****lbs net (under ***** lbs.)  So, as you can see by the government's standards, we were not responsible physically or financially for the delay. 
   Due to our empathy for ********* delayed *** shipment, we asked him to provide us with a dollar amount he felt was fair. He responded with a request of $5,376 in what he said was going to replace the following, household items, work-related equipment,winter items I couldn't fit in my luggage, consumables for personal care.  Keep in mind, our goal is to provide items that would keep him comfortable; not replace items he will receive. Therefore, I reviewed his packing list from his AIR and *** shipments. In his first delivery on 1 OCT 2024 were clothes, some bathroom products and shoes.  Based on items listed in his *** shipment the items he needed to keep him comfortable would be some reasonably priced winter clothes,  kitchenware, printer, vacuum, TV as his own personal effects will arrive.   Therefore, we felt $1,000 would compensate him.However, he was not happy with our offer and responded by requesting $1000, for his inconvenience as well as $4,601, to reimburse him for items that he will receive in his *** shipment.  His request for nearly $6,000 is unreasonable, as we are not obligated to replace items, we just wanted to assist in the expense due to the delay.
  Furthermore,I wanted to address the amount of $18,000 he mentions in his complaint as well.  DOS requires we provide transit insurance of $8.50 per pound in the event items in the shipment are damaged or the entire shipment is lost. His shipment was insured for a total of $17,051 (2006 lbs. x $8.50). Again, this amount is to cover damages to his property or in the event of a total loss.  His shipment was not lost, it was delayed.  
  
  In closing, while Mr. ****** *** shipment was delayed for uncontrollable reasons (weather, port congestion, times of war), we were able to ensure his AIR shipment with his clothing, shoes and toiletries delivered within the guidelines of the ****. We feel that we provided the best customer service given the circumstances, by keeping him informed of each delay.  And finally, Mr ***** accepted our offer of $1,000 via wire transaction on 27 Jan 2025 to reimburse him for the essential items that were purchased until he received his *** shipment on 30 Jan 2025.
  
  
  Warm regards,
  
  ******* ****** Bounds | **************** Manager 

  Customer Answer

  Date: 03/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22815449
  
  I am rejecting this response because ABLE failed to, a) mention that the AIR freight allowed only 250 lbs of goods, and b) provide correct information about the day of the pack out at my residence in *******. My flight left on Aug. 23. The packing was done a couple of days prior to my departure from *******. I do not know how they arrived at this Sept. 9 date quoted in their reply. While I separated items to be shipped by AIR, the packers informed me that I had more than 250 lbs. I explained what they should prioritize and what I ended up with was not based on my priorities but on what they could fit in two boxes for a total of less than 250 lbs of goods. I was not made aware that they decide to include items that I didn't instruct them to include. The weight of the boxes was included in the 250 lb-limit and the person supervision the packing said we should err on the side of a weight at about 235 lbs. Second, my household and personal effects were packed on August 21. If the AIR freight is supposed to arrive within 18 days, from Aug. 21 (the correct day my household effects were packed) to Sept. 21 (arrival at the airport and not my home), I count 31 days, This is to highlight the discrepancy on their response--which read as if it was my problem if I didn't pack what would be essential while I waited for the freight by SEA. 250 lbs is not a lot. Even if I packed the most essential items, the length of time it took for my household effects to arrive would change what anyone would consider essential. 

  I am not contesting their rules and regs. I understand the purpose of having an initial shipment by AIR to tide me over. While I was made aware of the 250 lb limit from previous tours overseas, to expect that whatever was included in that would be remotely adequate is not reasonable. I was made aware of the rules and regs quoted in ABLE's response years ago, but I never experienced the length of the delay for my SEA shipment in other tours I had overseas. All of what was provided as a response read more as a condescending way of explaining that I was ignorant of their limitations. So I wanted to highlight that this was not the first experience I had with shipments from ******, from ****, and from ************* and the *********, in the course of 25 years of foreign service. 

  The notification regarding the delays doesn't make my experience any less inconvenient and frustrating. Their praised level of transparency did not resolve anything nor did it offer something to minimize the incovenience I experienced as their customer. The amounts I requested were based on what ******* ********** from ABLE instructed me to provide: "what *I* considered to be reasonable in terms of expenses. The customer service manager who provided a response from ABLE may have been copied in the exchange of emails with ******* but she (or anyone else) intervened to explain what ABLE considered reasonable. As a matter of fact, they informed me that my first monetary request could not be considered because my calculations included expenses incurred prior to November 24 or 28, an anticipated date for arrival of my SEA shipment. Perhaps, they should offer their explanation about what they considered reasonable at that point. Instead, the customer service representative coordinating my shipments just asked me to submit another amount that I considered reasonable but with expenses incurred after that anticipated delivery date in November. Someone at the level of this manager who provided the response to my complaint should have intervened at that point. If whatever quote of what I considered reasonable to cover the inconvenience I experienced due to the shipment delays included coverage of unreasonable expenses, ABLE should instruct me, then, after the first quote. 

  I am no longer expecting financial compensation for the burden I experienced due to the shipment delays. I did accept the $1,000 they offered me because it was either that or nothing at all. I just want to make clear that as a business that follows the rules and regulations of this type of shipment, they failed to qualify what they asked me to submit as an inconvenience fee. When it comes to this sort of problems, there will always be discrepancies on what different people consider reasonable compensation, regardless of all of the rules and regulations that protect ABLE for assuming any responsibility. The entire narrative ABLE offered as a response was about my ignorance of what the regulations cited as reasonable to me, the customer. 

  I am providing this response because I want others to know the type of service ABLE offers. They were awarded this contract to manage shipments for the ****************. I don't think they should receive any other government contracts. Their response highlights everything that is completely opposite to what the **************** considers valuable for their staff and service provided overseas on behalf of the **************** If I looked at inconvenience as what I had to spend because what my household lacked, I would request the equivalent of a per diem rate for meals, lodging arrangements, and other miscellaneous expenses. I guarantee it that the amounts resulting from that would surpass what I requested at each of the two submissions.

  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  

  Business Response

  Date: 04/17/2025

  Subject: Request for Consideration Regarding Complaint Posting
  

  Dear BBB Complaint Manager, 

  
  Thank you for your communication regarding the recent complaint submitted by Mr. ****** *****.

  
  While we appreciate the opportunity to address the concerns raised, we respectfully request that the BBB consider not posting this particular complaint to our public profile. This matter pertains to an international shipment handled under the *************************************** ****************** Bill of Lading (ITGBL) program. In such cases, the moving company is assigned by the government, and the transferee does not have the ability to choose their service provider.

  
  Additionally, the ************************ requires strict adherence to specific procedures, including the use of designated steamship lines and services. These mandated services directly impacted the transit timeline of this shipment. In short, we were following the requirements set by our customer the ******************* not making independent service decisions.
  

  Able Moving & Storages core business is providing residential and commercial moving services throughout the **************** and Mid-Atlantic region. These customers actively rely on ******************** ratings when selecting a moving company, and we are proud to maintain an A+ rating that reflects our commitment to service and customer care. We are concerned that publicly displaying a complaint tied to a highly specialized, government-assigned move which followed all required procedures may not fairly represent the experience or expectations of our typical customer.
  

  Thank you for your time and thoughtful consideration. Please dont hesitate to contact us if you need any additional information.
  

  Warm regards,

  
  ******* ****** *********************start="1878" data-end="1881"> Able Moving & Storage, Inc. 

  Direct: **************

• Initial Complaint

  Date:02/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jan-30: "***********************", company representative, stopped by at my home to give me written estimate for moving my 2-Bed-room Apartment, from Vienna, VA ***** to Winter Springs, FL, *****. She first gained my trust by telling me on phone call, that my 2-bed-room apartment will have load less than 2600lbs. Then on her in-person visit she revised it to be 3714lbs. And gave total estimate for $3199.90 for end-to-end move. I decided to go with "Able Moving & Storage Inc." with above estimates in mind. Jan-30: "**** ****" from same company called me and asked me to pay, $300 and deposit for Truck to stop-by and load on Feb-01. Which I paid. Her ask was also to pay remaining amount ie, $2899.90 with debit card. which I refused, as I felt NOT ok to pay for service in full, when service is scheduled to be delivered in future date. Feb-01: Truck comes to my home and loads-up my 2-Bed-Room apartment, I was made to sign many paper's that I don't have full knowledge of. Feb-02: I recieve "Bill of Lading", with weigt load of 5100lbs and total charges revised to $4039.98 Feb-02: I protested this charge escalation as I felt like being cheated. Then they sent me email that they can work with me at original agreed rates ie $3199.90 Now dispute is I don't trust this company with paying full amount, before my stuff is delivered to Florida, intact into my new apartment. Can somebody convince them, that standard industry practice is to pay the amount full, when work is completed and NOT before that.

  

  Business Response

  Date: 03/16/2023

  March 16, 2023
  
  ***********************
  Better Business Bureau
  1411 K St. NW, 10th Floor
  Washington DC 20005-3404
  
  RE:      Complaint #********
  
  Dear ****************:
  
  Able Moving &Storage denies any and all allegations of improper business conduct by this customer. Able further denies any and all liability as to the disputed amount as this customer has disputed all charges with regards to all payments made to Able Moving & Storage,  Inc. Our company is currently disputing his dispute with both credit card payments (one for deposit of $300 and the other for the agreed-upon remaining balance of $2,899.90.) Able Moving & Storage delivered ********* shipment on 2/11/23, well within the mutually agreed upon delivery spread ending on 2/14/23.
              Because customer service is of the utmost importance to Able, and in a good faith effort to satisfy **. ***************** when the actual weight of the shipment was 1,386 lbs. over the estimated weight, we agreed to honor the estimated amount of $3,199.90. Note: As a courtesy, we do offer our customers the option to prepay for their moves to avoid credit card fees and free up having to manage banking tasks on delivery day particularly on long distance moves, like this one. **. **** did not wish to pre-pay; and, rather than require certified funds, we allowed him to pay with credit card for the remaining balance on move day once he saw that his household effects were indeed being moved by Able Moving & Storage and had arrived in Florida at his new residence.
  Able Moving had attempted to deliver his household goods on the afternoon of 2/10/23.  However, the streets close by his apartment complex couldn't accommodate a tractor trailer, so a shuttle (smaller truck rented at a ****** truck rental company nearby) had to be arranged.  We were unable to reserve a shuttle until Saturday morning, 2/11/23. We kept **. **** apprised of this situation and agreed to deliver his shipment the morning of Saturday 2/11/2023.  We allowed him to see his belongings.  **. **** then authorized *****************, his move coordinator, to run his remaining balance on his credit card.  
  Then Tuesday, 2/14, **.**** notified Able moving via email of a few minor damages to some items, but they were items packed by owner not company-packed and were not covered by the valuation coverage he selected. He proceeded to dispute all credit card payments to Able Moving to his credit card company. Perhaps we would have worked out something with **. **** regarding his damages, but when he disputed all charges, our obligation to continue to work with **. **** ceased.  
  Able Moving is disputing his credit card disputes in full and are awaiting the credit card company's final decision. Hence, to date, Able Moving has received no payment for his move.
  Further, this fact contradicts ************** BBB complaint Desired settlement statement, I will pay them once they deliver my belongings intact to my new apartment. That desired outcome was fulfilled on 2/11/2023.
  Able maintains that during the move, all items were properly pad wrapped and protected during transport, except for those items that may have been packed by the owner. Although it is common that consumers may at times pack certain items, it is in fact equally uncommon that complaints would arise from damage to those very items. The fact that **. **** filed a complaint with the BBB before we delivered his belongings, sheds additional light on how difficult the process of communication has been.
              Able Moving is a highly respected member of the moving and storage community. The company comports to the highest of standards of care and customer satisfaction.  Although one complaint after thousands of moves should appear minimal, it is not. Able views each move, each client, each storage opportunity as an opportunity to put its best foot forward and will continue to do so despite ************** allegations.
              Please therefore accept this letter as Able Moving's formal denial of any malicious wrongdoing or in response to the complaint made against it on January 30, 2023 by **. ******************
  Thank you for providing the forum in which to address the complaint. If there is anything further Able Moving must provide, or should you have any questions or concerns, please do not hesitate to contact us.
  Sincerely,
  **********************************
  Customer Service Manager
  Able Moving & Storage, Inc.
  Direct: ************
  Email: **************************************
  

  Customer Answer

  Date: 03/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Original agreed rate for which I consented to load my house-hold belongings for Apt-to-Apt move, via, Able's truck was for $3199.90
  All the "good faith" stuff Able is talking is bull-shit.
  Pure fraudster, which inflates the Truck's Weight once the customer's house-hold-stuff is loaded into the truck.(Vulture ready to strike at you, once the house-hold stuff is loaded onto the truck, all arm-twisting game begins.)
  
  

  Dispute I have raised with my  Bank,
  My bank  is going to release $2,899.90 on March 23, 2023, back to Able Moving and Company.
  Attached is screenshot proof of the Same from my bank.
  

  
  

  That does NOT mean Able Moving company Driver(******)+ Team has NOT Damaged my big white large computer table.

  Able needs to pay me $300 for the table damage.

  
  

  Plus Able needs to pay me $100 damages for the damages to my Plastic boxes.
  and another $100 for the damages to my furniture and things for which I have attached photographs while disputing with the bank.
  
  In total Able has to pay me back $500 for the damages that they have done to goods.
  Above proves Able has behaved in irresponsible manner while handling customer's goods.
  Unless my damage money is paid back their license to operate as business should be suspended
  as they will not learn any lesson from this episode and in future will deal with other customer same way.
  
  So, my ask is to pay me back $500(ie $3199.90(total service cost) - $500(damages done)) for the damages and all the hassle Able has caused to myself.

  and happy to settle the case.
  

  
  Regards,
  
  ****** ****
  

  

  Business Response

  Date: 03/30/2023

  In response to **. ****** counter-response and request:

  Able Moving and Storage has only received payment of $2,899.90 from **. ****** bank, not the $3,199.90 **. **** agreed to pay for his moving services.

  Able Moving and Storage rejects **. ****** request to pay him $500.00. Able has been shorted $300.  Both of the items **. **** is claiming (pressed/particle board desk and plastic totes packed by owner) are not covered by the Release Valuation coverage option **. **** selected (see attached.) **** considers this $300 as a fair settlement to close this matter. 

  Again, Able Moving and Storage is a highly respected member of the moving and storage community. The company comports to the highest of standards of care and customer satisfaction and when any issues arise we handle them with decorum and professionalism. We are truly sorry **. ****** move did not occur without incident. Able Moving and Storage cannot guarantee a perfect move, but Able Moving and Storage has honored all of our promises and deliverables to *** **** in a professional manner.   

  Thank you, 

  ***************************

  Customer Service Manager

  Able Moving & Storage, Inc. 

  **************************************

  ************