Reviews

This profile includes reviews for F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc. has 14 locations, listed below.

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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  9040 Mike Garcia Dr Manassas, VA 20109-5447

  
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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  685 Lofstrand Ln Rockville, MD 20850-1315

  
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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  1661 S DuPont Hwy Dover, DE 19901

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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  37058 Roxana Rd Selbyville, DE 19975

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  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  5310 Markel Rd Ste 300 Richmond, VA 23230

Review Details

• Review fromLisa F

  Date: 07/29/2025

  1 star
  This happened to me twice they didnt show up for a Friday afternoon appointment! They sent me a text indicating that they were coming and I confirmed the appointment. They never showed up and I never received a call. I called and got the call center which indicated that the technician had a family emergency! Both my appointments had family emergencies, which just happened to be on a Friday afternoon. They are terrible at customer service I would like to cancel my contract.
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 07/30/2025

  We are very sorry for any inconvenience caused by the scheduling issues with our company. Per your discussion with our team, we have began processing a small refund and extended your membership in our Preferred Partner Plan for additional year, complimentary. We truly appreciate your loyalty to **** **** and will continue to strive to provide the best service to you.

• Review fromJennifer D

  Date: 07/21/2025

  1 star
  I WAS a Preferred Partner and now cannot more strongly advise against using ** **** for any services. I was told in April of this year that I needed a new HVAC system. Upon paying my deposit for the system and being told that I would have the system installed the following week, I was called and told that a part would not be available until JULY. When it was in the 100s consistently, they came over to restart the rooftop system. Upon restarting the system, my entire electrical panel was fried within 24 hours, including charring from the cable directly associated with the rooftop HVAC. ** ****** electrician came, gave me a verbal quote, told me that as long as I did not use the two circuits that melted it was safe to remain in the condo, and then left. Additional circuits tripped after the electrician left and I was forced to cut off the master breaker and live in a hotel. ** **** waited several days to return my daily urgent calls and then told me that in order to do any repairs for my electrical, I needed to find the water leak? There was never a water leak, just ** **** displacing blame. Because the company refused to respond or correct my electrical issues they caused, I pursued other licensed electricians and HVAC companies. The other electricians confirmed that there was no water damage regarding the electrical panel and that ** ****** ***** negligence caused the electrical issues - they also quoted me less than 1/3 of what ** **** did and completed the install on a Saturday morning so that I could move back into my condo. My new **** company was able to find me the part that ** **** told me was on a 10+ week delay within ONE business day and complete the install in a week with a higher end rooftop model and superior service. ** **** has still not responded to me despite multiple requests for them to pay for the damage they caused to my condo, which will lead me to pursuing legal action against them.

• Review fromCassandra R

  Date: 07/07/2025

  1 star
  I purchased a American Standard Hvac system 2.0 410 in February 2025. My heat pump got damaged from a fallen tree. I found out the system they sold was discontinued in January 2025 and can't be replaced. I paid ****** with no financing. ** **** did not inform me before purchasing the system it was discontinued. They are now trying to sell me the new model HVAC system 4 months later for ******. They have been unreasonable and unprofessional in this whole ordeal. I have no air condition or heat now since 06-25-2025 when my heat pump got damaged. Buyer beware with this company they are only out to make a **** and care nothing about the consumer.

• Review fromMichelle S

  Date: 06/30/2025

  1 star
  The reason for this review is because ** **** lacks transparency in its pricing and takes advantage of people who are in a bind.Our rental property HVAC was not working properly. Our tenants called ** **** because they were able to come out sooner than our contractor could. Their speed in responding is about the only positive I can say here. The diagnosis was that the dual run capacitor and contactor needed replacement. Knowing enough about HVAC work over the years but not a licensed technician, these two parts should run $30-$50 each. Plus about ***** minutes of labor. They came on a Sunday so I anticipated an extra weekend charge. Expecting to be in the couple hundred dollar range, I was in shock when the quote was $1133 ONLY IF we signed up for a membership. Without that, it was nearly $1300. I asked for a breakdown in parts and labor knowing how much the parts were roughly and the technician said "well you could get the parts yourself and do it if you know how." This is highly unprofessional and bad business. In any contracting, trades, and sub-contracting services, it is normal, and expected, to be able to break down parts and labor for the customer. The rental was already above 90 degrees on a summer day and we were unable to get a second diagnosis that day. We paid this exorbitant amount a 30 minute job. When this did not actually solve the problem, the technician said he needed to then add 2lbs of refrigerant which would cost another $499. At this point, if we don't complete the job to the point of "fixed" then we don't have a service guarantee. Nearly $1800 for a quick job and no parts and labor breakdown received. I called the service line to speak to a manager and no one has called back. As a small business owner myself, I am highly disappointed in how this company treats people.

• Review fromLoretta S

  Date: 06/25/2025

  1 star
  We called them on Monday to fix the air conditioner they installed 4 years ago They said they would be out Wednesday. We took off work for this and they call at 5 pm and stated they would not be out today. Maybe Friday. Its the hottest days of the year and they know we have 2 people in this house with respiratory issues. This is under warranty. This is bad business and you would think respiratory issues would take a priority. We cant even call the company now it is a recording.

• Review fromRick W

  Date: 06/25/2025

  1 star
  Called the Dover Location in the morning and came promptly. Replaced a $20 dollar capacitor which only took 15 minutes and charged $475 and thats with a $75 discount. An analogy would be having a mechanic replace your auto air filter and charging $475. The service was during the week and not an emergency for an 88 year old customer. Also this is the easiest and cheapest part on an AC to replace. They need to be investigated for doing this. I asked for a breakdown of the costs, ie parts, service call, labor, etc. I called and left a message and no return call. Please beware when using this company.

• Review fromLisa J

  Date: 06/21/2025

  1 star
  I am emailing you from my home that has been over 90 degrees for 2 solid weeks now due to ** ***** lack of communication.2 years ago, my husband and I replaced our outdoor unit, indoor unit and thermostat. We contracted ** **** for our servicing.2 weeks ago, our AC stopped working and your tech named ***** came out. He told us that our fan motor went out. He explained he would order a new one and would let us know when it arrived. He was supposed to find out if ** worked/partnered with ********. He explained that labor would be an outlandish $700-$1400 (which is absolutely absurd!! Its 3 wires and a few screws to replace this piece per the advice of 3 other companies we contacted)***** kept communication for 2 days, realized he left his tools in our unit. We called in a pass for him to access our neighborhood and since then weve never heard a word from him despite our numerous attempts to reach out to his cell.I called customer service today, who placed me on hold for over an hour to check on the status. After an hour of holding, a new person picks up the line and asks thank you for holding how can I help you excuse me?! I held for an hour to reexplain myself?!The newest lady tells me our part had in fact arrived, and proceeds to try and schedule my appointment. I explained to this woman that being in a house over 90 degrees WITH CHILDREN, and zero communication from the tech or company is absolutely UNACCEPTABLE and this part needs to be installed free of charge.We are waiting for a call back from a manager, which Im sure wont even happen based on the experience so far.We expect a call back. We expect that this will be a free install on the fan motor. We expect something to be done!An appointment is scheduled, however a security gate pass is required to enter the neighborhood and if I dont hear from someone then they will waste their time like Ive wasted mine so far with this.******* & **** ********

• Review fromBrian H

  Date: 06/19/2025

  1 star
  Avoid **** **** and save yourself from the ongoing frustration. The **** system they installed has broken down multiple times since day one and right now, its still not working. Over the past few years, **** had to deal with repeated major failures requiring extensive repairs just to keep the system running.The latest breakdown has left my family without air conditioning for weeks during a stretch of 90+ degree heat. We were told the part needed to fix it was ordered, only to be told later it wasnt a scenario that has played out multiple times before. Now, we cant even get a simple call back or status update.Every repair has taken weeks and only happens after relentless follow-up on our part. The lack of urgency, accountability, and basic customer service is unacceptable especially for a system they installed that continues to fail.I do not recommend this company and I regret ever trusting **** ****.

• Review fromKeith M

  Date: 06/15/2025

  1 star
  From Loyal Customer to Deeply Disappointed ** ****** Decline Under Apex Ownership Ive been a loyal ** **** customer for 17 yearsspending over $50,000 on two ************ (with upgrades), three water heaters, a full electrical panel replacement, repiping, and countless other services. I also referred dozens of friends and colleagues because the customer service used to be exceptional. Every technician was professional, respectful, and informativenever pushy. That trust built the ** **** brand. Sadly, that brand is now gone.Since ********************* acquired ** ****, the customer experience has become unrecognizable.Appointments are scheduled weeks out, then canceled without explanation. My most recent HVAC inspectionbooked months in advance to beat the summer rushwas simply canceled. No alternative offered. This marks the fourth time in a row that my service call was scrapped due to capacity issues. The same thing happened with the electrical division earlier this year. Reaching anyone beyond a voicemail is nearly impossible. No one calls back.Its clear to me that **** prioritizes the spreadsheet over the customer. Maybe experienced technicians cost more on paper, but theyre the ones who could solve problems, explain future maintenance needs, and build long-term relationships. That kind of trust led to more work and more referralsthings a spreadsheet cant measure.I never thought Id say this after so many years, but Im done with ** ****. Ill be looking for another company that values long-term customers and understands what service really means.
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 06/20/2025

  Mr. ***** we appreciate our long-standing, loyal customers and apologize for your recent inconvenience. As we have grown, our ability to service our customers must also grow. Please be assured that we are working to improve our service levels and our responsiveness to our customers every day. As our service teams rebuild, we know that experience can only be grown through opportunity. While we understand any hesitance you might have, we hope that you will give us the opportunity to continue to provide service to your home. We sincerely appreciate your business and loyalty since 2008! We recognize that loyalty is a **** of trust we have built with you over the years and hope that we can rebuild our relationship with you in the future.

  Keith M

  Date: 07/12/2025

  Your 'improvements' resulted in the EXACT same experience on 11-July. Strung along by dispatch for a paid-for electrical system inspection all day until 4pm, when miraculously, the technician had a medical issue and cancelled. That is 0 for 3 this year on a service that I PAID for.

• Review fromBehroz T

  Date: 06/11/2025

  1 star
  Terrible upsells tried to tell me *****K for an American standard 3.5 ton unit. Even the most top of the line system with all the bells and whistles will not cost that much. Avoid these scammers at *** **** at all cost and ******** ***** is a liar and con man. He was like a pushy timeshare salesman and when I told him I was getting other estimates he was visually upset. He kept trying to lock me in to 15 year financing at 13% interest. The company uses pressure tactics like efficiency discount where if you lock it in on the spot during a consultation they will give you a discount. Do not fall for this.
  

  F.H. Furr Plumbing, Heating, Air Conditioning & Electrical, Inc.

  Date: 06/20/2025

  Mr. ***** we apologize for any visit from our team which does not meet our customers expectations. Our comfort consultants are skilled in identifying the best solutions for your home to ensure the highest levels of comfort and efficiency. We understand that our prices maybe higher than other competitors, but strive to provide you with service, warranties, and guarantees that exceed what they can offer. It is the responsibility of our consultants to make you aware of any seasonal discounts, immediate pricing and discounts, as well as rebates which are only available for limited times. As this was your first experience with us, we are sorry that we fell short of your expectations.