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Business Profile

Gas Station

Manassas Shell

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date: 05/21/2024 Amount Paid: $65.00 through ******************** Change Resolution: No Dispute Reason:Went in for a simple oil change, when my car was done, I was not informed that my touchscreen radio was hit and knocked out of place. I went back to the shop, to find out how it happened and the employee *** confirmed he was the only person to drive my vehicle and still denied his actions. He didnt try to help out or composite in anyway. Next day going to work my battery light turned on. I went straight to the shop again after work & was still denied any help, I asked for the owners contact info and was denied they refused to give me his email or phone number and called he was out the country.Soon as I left the shop my car broke down on *******, I had to pay for a tow truck, then found out that my ******************** burnt out all because of the parasitic shortages from my touchscreen. Truly unprofessional place of business. I found the owner ******* email online & emailed him letting the situation be known and still havent heard back from him. Expenses Paid: I paid the tow truck $225, new battery $150, new alternator $200 and labor $100. Total is $675.00. I tried saving money and go through Groupon and ended up paying a lot more. I'm very disappointed how things played out. I need to get compensated for the damages done to my car.

Manassas Shell is NOT a BBB Accredited Business.

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