Business Profile

Garbage Removal

American Disposal Services, Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for American Disposal Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

83 total complaints in the last 3 years.
13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had American Dispoal as my trash service. I canceled them at the end of May 2025 with my last pick up from then would be May 26 and they would pick up their totes (trash cans) on June 2 2025. I had paid for 3 months with would have taken me till June 2025. I was owed a refund of $49.95. I have yet to receive my refund. We have called 3 times trying to find out about our refund and always get a different answer. First we was told we would get it by July 27, 2025. Yet we got nothing. After that date we called them back and was told they would send over to billing and get back with us. We haven't heard from them. Today August 7, 2025 we called again and was told it takes 10 weeks to get our refund. Everytime we call we get a different answer. I think they are hoping we will forget about it. If you are late paying they charge you a $10.00 late fee. Granted $49.95 is not a big amount but if we owed them that they would be threating us with turning us over to a collection agency. Why if I canceled in May should it take 3 months to get our money back? I feel that I am owed $49.95 plus $10.00 more for each month they hold my money from when I canceled. They would charge me if the shoe wpuld be on the other foot. Why should they be making money off my money?
Customer Answer
Date: 08/08/2025
Finally received a deposit into my account from them but the amount was for ***** would like to know where that number came from since we paid ***** a month and we ended them the end of ****** qas paid up through june.. To resolve this i want late fees like they would have charged me if I had been this late getting them their money.
Business Response
Date: 08/08/2025
Thank you for bringing this to our attention.

We sincerely apologize for the inconvenience and confusion caused by the delay in processing your refund. According to our records, your account was canceled at the end of May 2025, with final service provided on May 26 and tote pickup scheduled for June 2. You had prepaid through June and were owed a refund of $48.24.

We understand that you have contacted our customer service team multiple times and received inconsistent information regarding the status of your refund. This is not the level of service we strive to provide, and we regret the frustration this has caused.

We want to confirm that your refund of $48.24 has been processed, and you should receive it within 710 business days from todays date (August 8, 2025). If you do not receive it by August 20, 2025, please contact us directly and we will escalate the matter immediately. We appreciate your patience and apologize again for the delay. We are reviewing our internal processes to ensure better communication and faster resolution in the future.
Sincerely,
**** *****
Customer Service Supervisor
**********************
Customer Answer
Date: 08/08/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:07/15/2025
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company continues to provide bad service. Last month it was numerous missed pickups. Now they left yard waste on the sidewalk and the street of the parking space. Not to mention mulch plastic bags (trash) that I didnt put in the brown bags. I told the landscaper the bags go in the trash. I had no knowledge of them in the brown bags. But they dont get to leave them on the sidewalk either!!! I want all of this cleaned up. They have brooms on their trucks. This is unsatisfactory. If their workers cant do the job properly, get someone else.
Business Response
Date: 07/23/2025
Dear Dispute Resolution Team,

Thank you for bringing this matter to our attention.

We sincerely apologize for the inconvenience Ms. ********* experienced. Our team has reviewed the situation and taken the necessary steps to address the issue. The area in question has been cleaned up, and we have followed up internally to ensure our service standards are upheld moving forward.

We would also like to clarify that, per local guidelines and our company policy, mulch is not considered an acceptable yard waste material and should not be placed in yard waste bags. While we understand Ms. ********* may not have been aware that mulch was included in the bags, our crews are instructed not to collect non-compliant materials. However, we agree that leaving the bags on the sidewalk was not ideal, and we have reminded our team to handle such situations with greater care and communication in the future.

We value our customers and are committed to continuous improvement. Please let us know if any further action is needed.
Sincerely,
**** *****
Customer Service Manager
Customer Answer
Date: 07/23/2025
I just received a call from ***** (July ******* at 0913.
she stated her crew said I had mulch in my yard waste and they dont dispose of mulch.
mulch went down in my yard ! I personally gave bags of mulch to the landscaper to put down. No mention of the debris that was left from the pickup. Just as rude and I had to force her to listen to me. She wasnt even interested. Just wanted me to know they dont take mulch!!! Rude!!!!
Customer Answer
Date: 07/23/2025
As of this morning nothing was cleaned up. I moved all debris sling the curb. They came out yesterday to check the yard waste and all the debris was still there as of July 22, 2025
Initial Complaint
Date:04/30/2025
Type:Service or Repair Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had trash and recycling pick up with company for about 1.5 years since I move into home. Since then they have missed collection of trash or other items more than 5 times with numerous complaint involving online reports and phone calls. Spoke to supervisor after multiple request on 4/24/25. She stated this was first she was hearing of it. Reports it is not collected because cans not placed correctly on side of road. Informed her no one ever communicated a specific requirement of location of cans by side of road. The following week on 4/30/25 cans placed in requested location and still yard refuse bags were not picked up. It is ridiculous I have to call every week about an issue and place the items in a perfect fashion on side of a busy road blocking my drive to have services. There needs to be a reasonable resolution to this problem as I am paying 100% of fees and getting maybe 75% of the services paid for.
Business Response
Date: 05/07/2025
Good morning *********,
The type of truck that services your location is a side load truck with an automated arm. To ensure service is provided each week, we advise to have your containers at the curbside side by side with approximatley 3 feet in between each container. Please see the attached image which can be found on our website ************************************************ for further clarification. Safety is a top priority at American Disposal; therfore, the driver can not exit the truck while on a two lane road to move the cans into position for servicing. We apologize for any missed collections you may have experienced and will ensure operations flags your address moving forward. Please contact our customer service team within 24 hours of a missed collection at **************.

Best regards,
Customer Service

Customer Answer
Date: 05/15/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23269415

I am rejecting this response because:

I asked your staff multiple times when I called to find out if there was something specific which needed to be done for trash/recycling/ yard waste to be collected. I was told repeatedly no. We also received no information on specific can placement when we signed up for service with you all. It would have been nice to have been provided with all this information from the beginning so we could do what was required instead of having to constantly call you and get misinformation. Your response also does not address my request for refund of monies for every time we call or submitted an online report of missed collections.

Regards,

********* Ramapuram
Initial Complaint
Date:04/13/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We've been with company for a couple years. About half of our 104 weeks, the garbage and recycling pickups have been late or missed on a Friday. We live next to a park, and when this happens, the garbage gets pulled out by animals. And just leaving those cans out for a week (the usual suggestion by them when we call) is a mess that their workers do not pickup ... Even if the spill. If I didn't pay my bill, I'm pretty sure they'd cut us off ... What recourse do I have? This ...
Business Response
Date: 04/21/2025
Good afternoon,

We apologize for the missed collections you have experienced in the past. Our operations supervisors have been made aware and will address the service issues with the crew. Please ensure you are placing the American Disposal equipment, curbside the night before or prior to 6:00am on your service day. We have reduced your quarterly rate by $30.00 starting June 1st 2025. Please call our customer service team with any questions or concerns at **************.

Best regards,
Customer Service
Customer Answer
Date: 04/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as they continue to pick up on time every week. If they need to change pickup dates to facilitate consistency, we have no issues. But as soon as this happens again, we will be back.

Regards,

**** ******
Initial Complaint
Date:04/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have two trash bins. One is regular trash and one is recyclables. I have been placing my trash at the end of my driveway. Regular trash pickup has been timely and consistent. The recycling trash pickup has been missed four weeks in a row. The first two week it was missed, it was resolved in about 48 hours. However, the last two missed pick-*** have not been resolved. My trash has been sitting at the end of my driveway awaiting pickup for 11 days. I have submitted multiple daily missed pick*** via their website form. I have spoken to a *** who assures me that it will be picked up, and then it is not. I have requested for a manager to call me to provide a resolution and to refund me for services I have paid for but they are not providing. They are silent. I need help to encourage American Disposal to pick up my recycling as I have paid them to do so.
Business Response
Date: 04/07/2025
Good afternoon *** *******,

We are very sorry to learn of the issues you have been recently experiencing with our recycle collection at your home. We have requested two missed pick up credits for your account for the two week the misses were not recovered. We will also have a member of our operations team recover the missed recycle from your location by end of day tomorrow. We greatly appreciate your 20+ years of loyalty to American Disposal and we will ensure this matter is resolved moving forward.

Best regards,
Customer Service
Initial Complaint
Date:02/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I witnessed American Disposal Services today (2/28) take a pizza box and loose magazines out of my trashcan and throw it on the ground / street! The wind blew it everywhere! I understand that you're not supposed to put a bunch of cardboard in your trash cans...but this was one pizza box (Which I thought couldn't be recycled) some magazines I put in last minute and one small Amazon box broken down...and I also put them in the trash because it was windy and I didn't want them blown away!Luckily I was working from home and ran down and tried to grab everything...but this is horrible. They are supposed to PICK UP trash, not litter and turn the community into a dump! No wonder there is trash all over our community! It's not only the wind! It's the actual people whose job it is to get rid of the trash!I witnessed the garbage man reach into my trashcan, grabbed the magazines and pizza box out, and throw them onto the ground...at which point I decided to take my camera out and take pictures.
Business Response
Date: 03/20/2025
Good afternoon,
Thank you for bringing this issue to our attention. We apologize for the actions of the crew on February 28th and assure you this will not occur again in the future. This has been addressed with the crew by their immediate supervisor at this time. Please contact our customer service team with any questions or concerns in the future **************.
Thank you,
Customer Service
Initial Complaint
Date:01/20/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
American Disposal is contracted for residential recycling services that is scheduled to be done once a week. In the month of January not a single pick up was performed missing 3 scheduled pick **** Numerous calls were made to the customer service and missing pick *** were reported. However, the company still has not delivered any services while still charging the same amount for the services.
Business Response
Date: 02/17/2025
Good morning,
The customer has reported one missed collection, on January 17th, which was recovered on January 18th. We have received no additional reports of missed collections this year, which indicates a resolution of the service issue.

Thank you,
Customer Service
Customer Answer
Date: 02/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22834423

I am rejecting this response because: Not a single recycling collection was performed in the month of January. Customer Support has been contacted to report missing collections numerous times, not just a single time.

Regards,

**** **********

Business Response
Date: 02/28/2025
Good afternoon,
We apologize for the inconvenience due to the missed collections of recycle in January. Missed pick up credits for the three missed recycle collections will be applied to your next invoice. Please contact our customer service team at ************ with any furture questions or concerns.

Thank you,
*****
Customer Answer
Date: 03/07/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** **********
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Friday, November 8, 2024, my Recyling was supposed to be collected. However, it was not collected. I contacted American Disposal Waste Connection on Tuesday, November 12, at 9:13am, since Monday 11/11 was a Holiday. I spoke to a representative for 6 minutes, explained the situation, she said she verified through their GPS and it showed that they did not stop in front of my house. She continued saying that they would go back, to make sure the bin was out before 5:00 AM (Wednesday 11/13), which we made sure to do. The bin was out on curb by 6:00PM on Tuesday 11/12. Nevertheless, it is Wednesday 11/13, and no one has picked up Recyling. I contacted American Disposal again, today at 2:29 PM, spent another 6 minutes with same representative on phone, who said, they stopped by on Tues. and only trash container was out. To which i replied of course, you told me they would come today (Wednesday) and to make sure bin was out by 5:00am next morning (Wednesday). She replied she had to control as to when they would stop by, I asked when they are coming back, she said they could not send them back until next service which is not until Friday 11/15. I asked to speak to a supervisor, she said no one was available at this time. This situation has happened many times in the past, sometimes I have allowed it to slide, others I have contacted them. American Disposal gets paid a very high amount for their services; therefore, I believe the least they can do is render the service they are being paid for.
Business Response
Date: 01/16/2025
Good afternoon,

We apologize for your missed recycle collection in November. We have requested a missed pick up credit for your account. As we have not received any further communication from you regarding missed services since November, it appears this issue has been resolved. Please contact our customer service team at ************ with any further questions or issues with service.

Thank you,
Customer Service
Customer Answer
Date: 01/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:11/26/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my service in August 2024. Last pick up day was September 5th and the trash & recycling containers were picked up the week of September 9th. I was told when canceling the service that they would not prorate but would process the refund following the successful pick up of the containers. They were picked up and no issues ***orted. I waited and waited. Sent two emails and only received an automated email response to the second one saying I would need to call them. I called on Friday November 22nd and after waiting on hold for 10+ minutes, finally was able to talk to someone. The customer service agent said something must be stuck, she would check with accounting and call me back. As of Tuesday, 11/26 still no refund or update so I called again. I was told this time that they were processing an ACH payment and those typically **** *-10 weeks. I said that was not acceptable and she said she was only reading what they were told. I pressed again on how this was way overdue and the customer service *** basically just said she couldn't do anything except tell me what she could see. I don't see how it's legal or acceptable for a company to take this long to refund $176.34. I'm tired of spending time getting them to address this and would appreciate help moving this up.
Business Response
Date: 12/02/2024
Good afternoon,

The check was mailed from our office in ***** to the address on file November 26th.

Thank you,
Customer Service
Customer Answer
Date: 12/03/2024
They mailed a check and it arrived today 12/3
Customer Answer
Date: 12/04/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have used American Disposal Services for over 2 years for our weekly household waste disposal, and missed services have occurred on occasion but were normally remedied within 7-10 business days. Recently, on September 10, 2024, service was missed, which I assumed would be picked up the following week on September 17, 2024, but it was not. I contacted customer service to notify them that ******************** were not rendered for 2 weeks in a row, and they responded that services would be rendered the following week on September 24, 2024. Again, services were not rendered and customer service was contacted again regarding 3 weeks of missed services. They did not respond to my second inquiry with a resolution, but I again assumed they had acknowledged the missed services. On October 01, 2024 services were missed for a 4th week in a row, and customer service was notified. At this time, I had requested services be rendered by that Friday, October 04, 2024. **************** replied and stated that the missed services would be taken care of before my next service date, today, October 08, 2024. Unfortunately, the missed services have not been resolved, and I do not, in good faith, believe that they offer the services I am paying for.
Customer Answer
Date: 10/20/2024
This complaint was finally resolved after 2 more inquiries/complaints to the company the week after filing my BBB complaint. In one of the personal complaints directly to the company, I had requested a response from a manager but received no response at all from the anyone at the company.

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American Disposal Services, Inc is NOT a BBB Accredited Business.