Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First of all I paid 500.00 for services and don’t really have complaints there. For a strange reason they called and said they were doing something to their Equipment and were going to refund my money. I really didn’t get a clear explanation of the reason why but the thing I am concerned about is they wanted access to my bank account to return my money which I didn’t ask for but was approached by them. They would not send a check of upload my credit card only my bank account access. When I wouldn’t give that access they just said I wouldn’t receive the refund. I hope you will check into this as it was either a scam or was very deceiving on their part. Hopefully they haven’t dropped to this level. Thank you *****

  Business Response

  Date: 03/02/2023

  Hi Team,
  

  We dont call customers and offer refund it seems customer might have got call fropm from unauthorised source and trying to take money from  them.Request customer not to belive in such calls and as per the customer's desired resolution and our refund policy we have processed the Refund as the customer is not satisfied, Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help the customer.
  
  Regards,
  Instafixus LLC

  Customer Answer

  Date: 03/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  This message is a joke. The wording and the spelling are wrong shows the incompetence of this group. They are not only criminals but incompetent ones.
  
  Regards,
  
  *******************
  

  Business Response

  Date: 03/21/2023

  HI Team,

  As per customer desired resolution we have already processed a full refund to this customer .Receipt was already attached in last response.

  Please let us know if there is anything else we can help in future.
  
  Regards,
  Instafixus LLC

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec. 23, 2022 I paid Instafixus LLC $767.13 for a Firewall and a 3-year subscription to repair an email system that had been hacked and to protect my system from future attacks for 3 years; however, on Jan. 20, 2023, my nephew ******************* (AKA *******************) received a fraudulent email from ****************** which is my email. ******** posing as me, his uncle, instructed him to send $1,000 in ***** ****** cards to a woman who was suffering from Stage 4 lung cancer (there were other tragic elements added) and the assurance that I would reimburse the $1,000 after I returned home. When he responded by clicking on ***********************, he then received a message with the fraudulent message and instructions from the fake email **************. Two days later he tried to cancel the ***** ****** cards but failed. The scammers immediately redeemed the $1,000 cash value.

  Business Response

  Date: 03/02/2023

  Hi Team,

  We tried to refund the customer on 01/20/2023 but it got declined,so request Customer to share billing address and details where we can send a physical check to Customer.

  Attached is the refund declined receipt.

  Please let us know if there is anything else we can help with.

  Regards,

  Instafixusllc

• Initial Complaint

  Date:01/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner of this business phished me by sending an email saying I had a computer virus, remotely took control of my computer and then fixed my computer and installing a security system. Who knows what he really did. My daughter in law enlightened me that this was a scam and I asked him to cancel it and challenged the charges on my card.

  Business Response

  Date: 02/27/2023

  Hi Team,
  
  As per the customer's desired resolution and our refund policy we have Voided the charges as the customer is not satisfied, Attached is the Voided Receipt of the same.
  Please let me know if there is anything else we can do to help the customer.
  
  Regards,
  **********************

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17/2022 I was having computer problems. I found the subject company on and contacted them. After a lengthy time working with them online my problem was corrected. They then offered me a three-year service contract for $599.99, which I accepted. I provided them with credit card information, it was confirmed, and my card was billed. I received a copy of that contract by email. I received a phone call today from a man named "***" stating the company was going out of business and I would be getting a refund. However, he insisted that could not be done until I went on my computer to confirm security. I asked why they could not just credit my card or send me a check. He still insisted I go on my computer, which I did not do. I was becoming suspicious. He would not deal with me any further and hung up. The contact number was **************.Can you help me with this?

  Business Response

  Date: 02/27/2023

  Hi Team,
  
  As per the customer's desired resolution and our refund policy we have processed the Refund as the customer is not satisfied, Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help the customer.
  
  Regards,
  **********************

  Customer Answer

  Date: 03/08/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:01/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 29 Jan 2023 I contacted a company called INSTAFIXUS. They said I had several viruses on my computer and they said they could fix this. My main problem was my E-mail was shut down. They said they fixed the viruses and my E-mail. I had no way to check if my viruses were fixed, but my E-mail is all screwed up. I called INSTAFIXUS on 30 Jan 2023 and complained about my E-mail, they could not fix my E-mail and said they would refund my $399.99, but still have heard nothing from them. I called ***, my cable company on 30 Jan 2023, after all this, and had them fix my screwed-up computer. *** did fix my computer and informed me that INSTAFIXUS was probably a fraud company. My computer is now up and running properly thanks to ***. Still waiting for INSTAFIXUS to refund my money. I strongly believe that INSTAFIXUS is a fraudulent company. When I told them that I was going to call the BBB, they got very upset and tried to talk me out of it. INSTAFIXUS **** ********** *** ******** Manassas, VA *******

  Business Response

  Date: 02/27/2023

  Hi Team,
  
  As per the customer's desired resolution and our refund policy we have processed the Refund as the customer is not satisfied, Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help the customer.
  
  Regards,
  **********************

• Initial Complaint

  Date:01/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 8-14-2022 I paided for a 3-year service to help keep my computer running , on 8-15-2022 I had the same problem that I started with, I tried to call instafixus from my home phone and they would not answer , this went on for 2 more days , then I used my cell phone and they answered , when I told who I was they hung up and would not answer any more , I think they sould give a refund.

  Business Response

  Date: 02/15/2023

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  **********************

  Customer Answer

  Date: 03/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:I paid 399.99 for service and did not get help at all , and the company said they would send a refund in 7 to 8 working days , that was almost 3 weeks ago ,they also tried to get me to drop the complaint on the day I spoke with them ,and I said when the refund came I would ,so far no refund ,so I do not think I soud drop it ,if they sound send refund I will let you know , and thanks for all the help
  
  Regards,
  
  *************************
  

  Business Response

  Date: 03/13/2023

  Hi Team,

  As informed we have already processed a full refund to this customer and the money was also deducted fromour account,Attached is the Receipt of the same,request customer to check with the bank for the details with the help of receipt attached.

  Please let me know if there is anything else we can do to help the customer.
  
  Regards,
  **********************

  Customer Answer

  Date: 03/14/2023

  From: ************************* <*********************>
  Date: Mon, Mar 13, 2023 at 5:25 PM
  Subject: #******** the complaint I filed with Instafixus has been settled , with your help they gave me a refund and solved the problem , thank you for all the help, *****

• Initial Complaint

  Date:01/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date: 1/17/2023 Amount paid: 299.99 I called this company to assist me with a computer problem. The representee asked to give him remote access to my computer to fix the issue. He never advised me of the cost, told me after the computer was fixed that it would be $299.99. I paid this fee with my credit card. Within 2 hours, I started getting notifications from my back that someone was trying to change my password and access my account remotely. I notified my bank the following day and reported everything to the fraud department. I had to close all of my accounts and credit cards and am still dealing with this situation several days later. I want this investigated and want my money back,

  Business Response

  Date: 02/05/2023

  Hi Team,

  As per customer desired resolution we have processed a full refund to the customer, Attached is the receipt of the same,

  Please let us know if there is anything else we can do.

  Regards

  instafixus 

• Initial Complaint

  Date:01/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 2022 I clicked the link for Instafixllc. DUMB me! I can not get a hold of them. They charged me 250. for three years, to help and fix computer problems They promised to fix problems and answer questions. How, when you can not contact them. I put a hold on my credit card. I am hoping that is enough, but if it isn't, I thought I'd fill this out.

  Business Response

  Date: 01/30/2023

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

• Initial Complaint

  Date:01/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/30/2022 I contacted by Instafixus.llc to have my computer brought up to date with current software and to provide a Cyber Privacy Shield. I have called them 3 times today and can not get through to the department that can refund my the $500 that I was charged for this service. They have not provided ANY service to date.I don't know how to upload my receipt. However, I could sent it by email if you need it and could provide me with an email address. Thank you

  Business Response

  Date: 02/14/2023

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  **********************

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/20222 my 86 year old dad paid $800.00 to this company for cyber help under suspicious circumstances. We believe our dad mistakenly clicked on a link and had a conversation with this company for some sort of IT service. The irony is my brother and I both are IT professionals and our Dad doesn't need this company's help. We called to get a full rebate on 1/11/2023 as it seems like this company is a scam artist or at the very least taking advantage of elderly people. Instatfixus created a temporary email account with our Dad and then they created a custom check for the $800 (since our Dad wasn't able to use his credit card it seems) of subscription service for three years. The creation of the online check seems possibly like bank wire fraud and we're about to reach out to a lawyer and the state of Massachusetts to see if we have a case as the company refused a full refund and were VERY rude on the phone. Before we file a complaint, we request the company return the full amount as the business has for many other people via this forum In the last year.

  Business Response

  Date: 01/30/2023

  Hi Team,
  
  As per the customer desired resolution and as per our refund policy we have processed the Refund as customer is not satisfied,Attached is the Refund Receipt of the same.
  Please let me know if there is anything else we can do to help customer.
  
  Regards,
  Instafixus LLC

  Customer Answer

  Date: 02/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because the business sent the echeck to the "fake" email account they setup with my father when scamming him out of the $800.00.   The email address the **checks were sent was created the same day they "worked" with my dad and the email account is NOT accessible.  Can the business send these echecks to my account please?
  
  Regards,
  
  ***************************
  

  Business Response

  Date: 02/14/2023

  Please help with the Billing address and Email address where we can send the check.

  Customer Answer

  Date: 02/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ********************* <*******************************************;
  Date: Tue, Feb 28, 2023 at 9:38 AM
  Subject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: <[email protected]>
  
  Hello,
  
  It has been almost three weeks since the last messages and I want to resolve this case.  The (fraudulent) business wants my email address/contact info so I can receive the $800 for my parents but I also want to discuss the fraud this company engineered on my dad between the online check, temporary fake email account (Which they sent the 800$ too), and rude support. There are ample examples only our site of people accusing them of basic fraud and separately their business should be reviewed for aggressively going after seniors.
  
  They can use this email to send the rebate too - ********************.  My Dads email is ****************. 
  
  Thanks,
  *********************
  ********************
  ************
  
  Regards,
  
  ***************************

  Business Response

  Date: 03/02/2023

  Hi Team,

  Please find attached check which got returned,

  Request you to please help us with the Name email and physical address where we can send check .

  Regards,

  Instafixus 

  Customer Answer

  Date: 03/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  From: ********************* <*******************************************;
  Date: Thu, Mar 2, 2023 at 4:45 PM
  Subject: Fwd: You have a new message from the BBB of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #********.
  To: <[email protected]>
  
  Hi there,
  
  Instafixus requested an address to send the physical rebated check.   
  
  Please send a check for the entire $800.00 amount to myself so we can resolve this matter 100%.
  
  ***************************
  ** ***************
  Cambridge, MA *****
  
  Thanks,
  *********************
  ********************
  ************

  Business Response

  Date: 03/03/2023

  Hi Team,

  As per customer desired resolution we have sent a check again with provided details,

  Regards,

  Instafixusllc

  Customer Answer

  Date: 03/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.    Please stop scamming senior citizens insrafixus for IT support.  There are way too many complaints where you did the same thing to my parents.  Horrible but thanks for finally sending the check correctly. 

  
  Regards,
  
  ***************************