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Business Profile

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Burke Community Management Group

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Burke Community Management Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Burke Community Management Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/14/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The lock on our mailbox has been broken for several months, causing my neighbors and me to wait in long lines at the post office to retrieve our mail. We were never informed by the *** about this issue and only noticed it when we stopped receiving our mail. To date, the *** has not addressed this problem, despite the fact that we pay a monthly fee for their services. They only informed us that its the post offices responsibility which turns out to be false information. We believe the lock should be repaired promptly.

      Business Response

      Date: 08/27/2024

      Hello, 

       

      The broken lock on the mailbox was in fact owned by the ***** Several repair request were files with the post office once we became aware of the issue. They unfortunately did not make any repairs.

      In an effort to help the residents and the **** management was able to get a completely new unit installed last Friday in advance of a scheduled replacement later this fall.

    Burke Community Management Group is NOT a BBB Accredited Business.

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