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Business Profile

Auto Repairs

Gateway Auto Repair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repairs.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 27, 2022, I had the automatic transmission on my ***** ******** replaced by Gateway Auto Repair, and included in the transmission service was a warranty that covered 3 years and 3 years and 1000,000 miles. Less than a month after receiving the vehicle, I was having issues with the new transmission, as the vehicle was jerking in first and second gear; and informed the repair shop of this. The vehicle was taken back to them to correct the issue, however it was not corrected. I was told by the owner of the shop, *****, that a new replacement transmission would be ordered to replace the one I currently, however to this date (May 19, 2023) I have been given run-around after run-around, with the latest voice mail I received stating (from *****) that the people that provide the transmission sent the wrong type.. Within the last 2 months I have been to four different service repairs places to get their findings on what the problem is with the transmission. I paid for two of those findings, with ALL OF THEM stating that the transmission needs to be worked on. I have sent a certified mail to ***** informing him of the findings, and I am still getting the run-around. Here is information regarding the original service to be performed: Invoice: 63930 Date of Invoice: 07/27/2022 Invoice Total: $4,845.63 This total included the replacement transmission, 3 year warranty, parts, labor, and fluids. I am now also seeing that I was charged $160.00 for towing, which is bogus, because I drove the vehicle to the shop myself. On 11/11/2022, I took the vehicle back to the shop for follow up repair, and was charged an additional $195.00, for a reprogramming fee, and the vehicle still is not running properly. Thank you in advance for your assistance.

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, My ******** 1997 **** is at the mechanic repair shop for last 1 year and is still not repaired. We had taken the car to fix the key issue but instead the mecanic has opened the stearing and removed many parts and now holdin on to our property for last one year. We kept callinghim,he does not answer the call.We went there and saw the car stearing removed. Now again one month passed since last visit but car is still not repaired. Now he said he need to change lots of stuff the antitheft lock is not working. This is goind to cost $3000. We never authorize him to do all kind of repair, car was fine, just the key was not working. Ignition key or cylinder. Kindly Help us.************************* ********** *************** **********

Gateway Auto Repair is NOT a BBB Accredited Business.

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