Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  call but yet you have to sign a contract saying you will be polite. Only one person has went above and beyond to assist me with my issues and these issues are not directed at them. However, this has changed. ******** called me today stating they have to have their car back because it’s been too long, despite me not having my car after being told over a six month period we will fix it bla bla. Kept driving it until the engine totally seized and took it to a dealer that I did not purchase it from and said they have to fix it making it a “manufacture” issue. I also asked several times for the owner to call me, I never heard a word. The cars inspection and registration expired. I had to pay for the inspection out of pocket and told they’ll pay me in cash. I did advise I no longer want to be in contact with this company. They can pickup their car and reimburse me for the inspection and my gas. It was not a good look on them for me to drive their crappy courtesy car for six months as I only had my car in my possession for about four months out of the first year of owning it.

  

  Business Response

  Date: 03/03/2025

  We took the car to a couple of different Hyundai dealers.   Hyundai manufacturer is covering it as a manufacturing repair.   Once a repair is under the Manufacturer purview they have to supply a loaner vehicle.  We loaned her a vehicle to drive for several months and once Hyundai said their repair we had to get the vehicle back.  We asked her to bring the loaner back and she refused.  We had it towed back to us.

  Customer Answer

  Date: 03/03/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  My car was NOT repaired when they took their loaner back. They told me “not my problem” and hung up the phone. They also delivered my car to Hyundai with a nail in the tire, along with not replacing the catalytic converter as they said they would. I have proof of all of this in text message and they continue to lie. Dishonest company all in all. 
  
  Regards,
  
  ******* ******

  

  Business Response

  Date: 03/11/2025

  We gave her the money back fro the inspection on the loaner car.  It was sent with the transport driver when they picked up the vehicle.  Her car is still at the Hyundai dealership for repairs.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought vehicle 10/24…after less than 300 miles noticed very high oil consumption, failed compression test, having to add more than a quart of oil every time you drive it…oil blowing past valve seals and piston rings…cracked exhaust manifold, that had a band aid fix by a local exhaust shop because he said that’s what Autova told him to do…been going there for over 25 years, so I believe every word he says, cracked front passenger wheel, cracked rear passenger wheel, initial oil change from Autova had incorrect weight oil in motor (yes I had it tested), Autova used sheet metal screws to affix belly pan and inner fender liner instead of correct plastic push pins, the bulbs that were replaced prior to delivery are not working, salesperson told me check engine light was on for an issue with the “tune”… which was incorrect and diagnosed and repaired on my own…I’ve had 12 of these cars so I have a slight idea what I’m talking about, and oh yea it leaks like a bad faucet from the back glass when it rains…it’s currently in my garage with a dehumidifier running with the doors open. You can forget that “warranty” garbage, it always seems to cover all issues BUT the ones you may be experiencing. This is the third world of dealerships, that would love to sell you a ********* try and push an outrageous interest rate, and smile while they know they’re ******* you
  
  Feel free to call Autova…you have my number….cant wait to hear your excuses

  

  Business Response

  Date: 01/31/2025

    In this situation, the customer has not reached out to us to let us know they are having an issue so this is our first time hearing about it. The issues the vehicle is having may be covered under some sort of warranty; but we have not had an opportunity to figure that out.

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a lemon from them 10 months ago it was in the shop more than I had it. After buying the vehicle I heard from one of the salesmen that after they got it in from auction they tried to send it back but couldn't. That alone shows they knew it should not have been sold but did it anyways. The mechanics there were the worst they either didn’t know how to fix the issues or would break other things on my car while trying. For example I took it in for a broken heated seat they disconnected my airbag and told me it would be ok to drive it that way which I had to for 2 weeks. Eventually I had enough after being broken down on the side of the road multiple times w my kids and not having a vehicle to drive so I sold it back to them. I had to pay them over 3k just to get them to take it back with a broken engine. This is after they told me they would give me what I owed on it for a trade in then dropped that figure down by $3,000! The next day after I sold it back they posted it back on their website like nothing was wrong with it. Oh and the carfax report doesn’t show any of the repairs done while I owned it cause they don't report them. I feel so bad for whoever gets suckered into this vehicle next!
  vin- *****************

  

  Business Response

  Date: 01/13/2025

  This matter was resolved when we purchased the vehicle back from the complainant, at a value higher than we would have paid anywhere else. Had the complainant decided to wait, the vehicle in question would have been repaired at no cost to her, which she declined.

  Customer Answer

  Date: 01/15/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I do not accept this cause I lost thousands after buying this car- my trade in amount of my previous vehicle as a down payment with a extra $1,000, plus the payments I made over 10mths for a car I couldn’t even drive, 2 cancelled vacations cause I didn’t have a vehicle. Then I had to pay Autova over $3,000 to get them to buy back a vehicle they should have never sold me. **** offered to pay me off with $1,500 to remove my reviews then went back on his offer the next day. I have attached that offer. So until they make this right by giving me back some of my loss like I was told the complaint is not resolved. Also on the vehicle to be “fixed” was never an option for me. I had already waited over 3 mths at that point. It wasn’t 1 issue it had multiple things replaced over the time I had it and will continue to cause I was sold a lemon.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:10/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2015 Nissan Pathfinder in October 2022 (under MotorWorld now Autova), Since I have had the vehicle, I had made several attempts, throughout the 2 years, to have my vehicle assessed to see if there is an issue with my transmission. I have some of the conversations that I have had voice recorded and a text message with the sales manager at the time of purchase. When purchasing the vehicle, I also got an extended warranty. The business has continued to drag the process of getting me in to have my vehicle looked by a warranty specialist to determine if my vehicle falls in the warranty and can be prepared. The business fails to provide a vehicle for me to drive while they assess my vehicle, stating they do not have a loner car available. Gave me an option to rent a vehicle with my own funds. I gave the option of bringing the vehicle the day the person who coming to look at it for the warranty, due to the business wanting me to leave my vehicle for 2 days. The business acts like they are going to assist with getting the vehicle repaired or looked at but nothing has been carried out. I have this recorded as well. The transmission is slipping and the vehicle is jerking and sometimes rides rough. I just need a resolution, either fix the vehicle or take the vehicle off of my credit. If I could be compensated for what I have spent on the vehicle that would be phenomenal.

  

  Business Response

  Date: 11/19/2024

   We are fixing this vehicle for her. Not sure why the complaint hasn't been removed! Sincerely, **** ******** General Manager 

  Customer Answer

  Date: 11/19/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I will revisit this complaint once I have my vehicle back or have been put into something that is equivalent and better. I can’t give a response of being satisfied if I’m not sure of the outcome of the business that is working on my vehicle, they have had the vehicle for a few days. I am ok with that because I prefer the work to be done correctly and carefully to rectify the issues. I can better respond once I am able to test the vehicle after work is complete. Or if they are unable to repair issues then place me in another vehicle that is equivalent and better without issues that affect the life of the vehicle or trade in value. This is a new experience for me. Not the best experience. I hope and pray for the best outcome.
  
  Regards,
  
  ******* *******

  Customer Answer

  Date: 12/23/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Yes I have contacted them.  I told them I was having the same issues and they asked me what issues.  It’s constantly me trying to prove my issues. If I say same that should be enough information to define the issues that are continuing.  Also now I smell a sweet smell  ( anti freeze) was then told that work has nothing to do with what was worked on. I explained the smell wasn’t happening before the work happened.  I was then told being the vehicle up there so they could drive it to see what the issues were.  I work and I can’t keep running back and forth to this dealership.  My initial complaint was fix the vehicle or take it back and remove it from my credit.  This has become VERY EXHAUSTING VERY VERY!!! Because they immediately make it to be the customers fault instead of taking responsibility for the many problems!  *. ******* 

  

  Business Response

  Date: 01/08/2025

  The issue has been fixed and she has picked up the vehicle.

  Customer Answer

  Date: 01/17/2025

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  No, between school being out and ice on the ground. Also there is no scheduled time or day to bring it back. When I ask they say whenever I can get it there.  That doesn’t really allow me to plan effectively.  If I go there and it’s not something that would have me in and out then I have to arrange the rest of my day on a wim. I have said this repeatedly.  Also, I am not sure if they will have a loaner vehicle for me the day I go or if I need to arrange a ride (disrupting someone else’s day)  Not to mention if my kids are in school. Then I have to arrange transportation for them.  A set day and time would be best so that I can effectively plan the day out.  This is getting really frustrating and ridiculous *. ******* 

  

  Business Response

  Date: 01/24/2025

  We told her to just bring it by because she's missed every appoint she's been scheduled for.  She just needs to bring it in one day next week, it should take about 1/2 hour to an hour to look at the vehicle.  We have to confirm it is a qualified issue before you can qualify for a loaner vehicle.

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car put 2500 down on it it broke down the next day and has been messed up ever since never could get any help or information for them to fix the car I paid 600 a month on it until the shop told me it looked like the car was in a flood and I was not driveable because of the fuel build up pressure it had ad no one could fix it they finally came and got it tried to get me to buy it for 5,000 I said no because I couldn't get it fixed no hey want 12000 even though the auctioning the car off and they never check hat I told them and apparently didn't take of my payments and it is alot of people Going through the same thing it all happened under motor world so they changed the name to hel0 hem rom he bad reputation they have sell8ng messed up cars

  

  Business Response

  Date: 09/10/2024

  After several attempts to reach the customer to resolve this matter, we were unable to make contact. Please let us know if there is anything further we need to do! Thanks!

• Initial Complaint

  Date:06/17/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my car up to get diagnostics done never diagnose it just checked coolant and refilled it charged me 165 just to refill coolant

  

  Business Response

  Date: 06/18/2024

  The customer called in requesting a diagnostic due to their vehicle overheating. We explained to them over the phone that there is a diagnostic fee they would be responsible for and they agreed to the fee. We also confirmed this fee again when they dropped their car off to be looked at. Our technician diagnosed the vehicle, did a pressure test, and drove the vehicle and found nothing but the coolant being low. Our technician had the vehicle for almost an hour to inspect it and ensure there were no other issues, driving it before and after diagnosing the problem to low coolant. Technicians are highly trained and skilled, and their time is priced in line with their expertise. The vehicle was returned back to the customer with the issues resolved and time invested to ensure that was all that it needed. We were upfront with the pricing the entire way and fixed the vehicle. Please feel free to reach back out to our Service Department if you have any other issues!

  Customer Answer

  Date: 06/18/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:03/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my '15 Expedition April 29, 2023. we had a question about fluids in the pan of the car and the service guy came out and said they had JUST changed the oils and liquids, so that's what it was....4 days later my check engine light came on. I called the shop, and was told someone would call me back. Even after calling again-no one ever called me back. I also had an "I owe you" that day of sale, was told the part was ordered, and was never contacted. I had to reach out to my salesman to even talk to some one at MW. When I finally spoke with someone in the shop, I was told that the shop had an employee "clean out" and they apologized. I was able to get a July appointment. They did not have the part for my "I owe you" and also stated the nozzle that goes into the gas tank had a pin hole in it, so they put some crazy glue in it. On the way to work the next morning, the light came back on.. I called MW again, "they will call me"---NO ONE called me back! I kept calling and finally was told the new service manager **** had given his cellphone # for me to be taken care of. I finally went back in for an appointment, MW said the "O2 sensor" was bad, and replaced that- the same day the engine light came back on. I called, texted, and many excuses were given as to why I wasn't being responded to, also the "I owe you" problem was supposedly fixed, but STILL made the same noise issue. I sent a video to **** via text. and the engine light STILL ON... an appointment was made in Dec 2023; when I got there the desk didn't have me as an appointment; nor did they even know about the re-occuring I OWE YOU issue. (still not fixed) They diagnosed the engine light as Bad catalytic converters and leaking turbos. and wanted me to pay for it. I said NO- that this has been an issue since day 4! They were going to call me back that week. LIE! I called many times with no response. 1/25/24 i filed a complaint with MW- BBC. ***** was helpful to hear me, but still ongoing w/ same issues.

  

  Business Response

  Date: 03/15/2024

  We are working with this customer to resolve their issues. 

  Customer Answer

  Date: 03/20/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.After talking with the service guy, he stated that 1 issue we are having had already been replaced by them, prior to my purchase. Although I have NO RECORD that they did anything of the such to my vehicle. They have offered to replace both catalytic convertors and look at the other issues (turbo leaks, and noise in back of unit) of my vehicle and diagnose on April 1st, we will see after that if my vehicle issues are fixed, and all things made right in their negligence thus far. Until then, I do not feel comfortable closing out this case.
  
  Regards,
  
  ******* ***

  

  Business Response

  Date: 04/24/2024

  She picked up the car on April 15th. 

  Customer Answer

  Date: 04/24/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I picked the car up for the 2nd time in April (it had to be towed there AFTER work they performed the week of April 1st) When I picked it up the 15th, they knew it was still leaking, as we told them after my husband crawled under the car while still at MW. We told **** and ****** they saw it too, and **** took it and pressure washed underneath and told us to "keep an  eye on it". Today, April 24th I returned the car to Motorworld- as the Check engine light and same issues were happening before occurred. This happened April 23rd- I called MW and they told me to bring the car back. When I arrived there this morning, ****** would not even speak to me- he continued to "eat his breakfast".
  I am done with their lies, missing time from work, and the run around.
  Regards,
  
  ******* ***

  

  Business Response

  Date: 04/25/2024

  Unfortunately, it is still having problems - it is back in our shop and we are working on smoothing things out!  

  Customer Answer

  Date: 05/01/2024

  I have reviewed the response made by the business in reference to complaint ID ********, ***** assures me that he will continue to work to get my vehicle fixed, no matter what- he wants it fixed as well as myself!  I will wait for the business to perform this action and, if this is the fix, I will consider this complaint resolved.
  
  Regards,
  
  ******* ***

  Customer Answer

  Date: 10/03/2024

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  I need to RE OPEN this complaint. AFTER still not having the issue resolved, and now no response from the contact this is beyond ridiculous. Each time I am told "we've had a change in management" *****, assured me he would work to get the issue resolved, "if I close the BBB case" I did- now still not fixed, and I feel the vehicle is getting worse. Serving Him, *******

  Customer Answer

  Date: 10/21/2024

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* ***

• Initial Complaint

  Date:02/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/3/2023 I brought a vehicle from motor world in Madison heights, brought vehicle home the transmission light came on called dealer next morning to get a resolution. They said it needed a new transmission so it went back and forth to that dealer 5 times before they sent it to Honda to get a recall done which made the light go off but the vehicle is still having transmission issues because it jerks when changing gears. Have taken it back to motor world 3 times for them to tell me it’s nothing else they can do, I purchased a warranty and it won’t cover anything because motor world scammed me on that purchase. however while it was at the Honda dealer Honda stated it was excessively rusted on the front axel and brakes and rotors were awfully bad I called motor world to notify them and they basically told me it was my problem when I hadn’t even driven the vehicle that much. First that vehicle shouldn’t have passed inspection but it had passed inspection when I brought the vehicle so with me barely driving it to work no way those brakes and rotors could have gotten bad nor should the axel been rusted at all. So just recently tried to give motor world a chance to make it right they refuse to do anything and they told me I owed to much to trade it inn and they sold me that vehicle and I had no negative equity when I brought it I just wanted to exchange like they promise you can do within 7 days obviously it is over 7 days but it’s there fault for selling me junk and passing a inspection sticker on a vehicle that needed lots more work done to it.

  

  Business Response

  Date: 02/14/2024

  We have spoken with this customer and have come to a resolution the customer is satisfied with. 

• Initial Complaint

  Date:10/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I went to Motorworld on 10/6 to purchase a new vehicle, we were working with *****, was told we needed a co-signer, fine. We got a co-signer, the banks ended up closing before we can get an answer, fine, we were told to come back the following day, we do, get all the paperwork done, and settle on a vehicle. We were told the car would need to be serviced and detailed before we could take it home, also fine. We paid the non-refundable deposit. Flash forward, on Thursday 10/12, we got a call that we could pick up the car. We were told we would get our warranty info and a detailed list of things done to the car. We left, happy. My husband drove the car on the following day to work and smelled oil, so he popped the hood to check and found that the oil cap UPSIDE DOWN and not screwed in as it should be, called Motorworld, the soonest they could help with the situation was MONDAY. On the way to pick up our missing ppwk Saturday, the check engine light came on. I was went to Motorworld, spoke with *****, found out the thermostat (which was replaced prior to pick up) was bad, and the tech told us to keep driving it and turn the heat on if it was getting too hot. So, we dropped the car off again yesterday (10/15) to hopefully get fixed correctly. Today, I find out that insurance was NEVER added to
  The car after providing out insurance info to ***** and him telling us that it would Be added “today” (ON 10/7), I was in danger of getting a ding on my drivers license because of this. This is ridiculous, unprofessional, and we are VERY disappointed and feel
  That others should know what we have dealt with. We are happy with a settlement if decided, but we really just wanted it to be known that this business is definitely not treating consumers as they deserve.

  

  Business Response

  Date: 10/19/2023

  We hate for any customer to have issues with their new vehicle purchase and have policies in place to remedy such issues. We got this customer's vehicle in the shop first thing and gave them a loaner car to drive while their vehicle was being checked out. Their vehicle has now been returned to them and we have assured them that we are here to help if they experience any other issues. Any concerns that were raised about their experience have been investigated and appropriate training has taken place to prevent them from happening again in the future.

• Initial Complaint

  Date:10/06/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 25 May 2023 son asked us to take him to Motor World LLC. Told they had a truck he had been approved to purchase. Once there He was told he needed a Co-signer. I agreed. With my SSN info the purchase was approved. My son had talked with the salesman I had not. THE SALESMAN did not offer to review the contract with us nor that we review it to ensure that it was as discussed, son buyer/I co-signer. We were NEVER advised they put me as buyer/son co-signer. We were never allowed to look at the entire document. I should have. I Trusted him. He pointed to where to sign. We did as instructed.
  MY SON WAS given the contract & truck (not me) & told it would be registered in ******* Co where he lives. it was registered in ********** Co. where I live. I received a letter from the lender that I was buyer/son co-signer. I called the dealer & was told they had nothing to do with my being listed as buyer/son co-signer. He said the Lender draws up their paperwork & the lender chose to put me in as buyer. Today 5 Oct I spoke with lender & was told they don't generate dealer paperwork. The dealer put me in as buyer &did not disclose it to me. He lied to me.
  ON 14 JULY it broke. Dealer said to tow there on 28 July & it would be fixed w/extended warranty. It is 5 Oct the truck is not fixed. Per service dept 4 different failures occurred. The warranty agent must inspect. We called the dealer many times for updates, they have not initiated calls to us. The dealer has had the truck longer than son did from purchase to breakdown.
  I was NEVER the buyer. I signed a fraudulent contract presented to me with full Trust I was signing as CO-SIGNER/NOT BUYER. The dealer misrepresented what they were doing during the entire transaction when they knowingly assigned me as the buyer. I am a 78-year-old Mom trying to help my son.
  Due to the fraudulent way this sale was handled I request dealer declare the sale null & void/reimburse all payments made/remove us from any monetary liability.

  

  Business Response

  Date: 10/11/2023

  We have been in touch with this customer and are doing everything we can to assist. We are working to get the vehicle fixed through the warranty company, but are at the mercy of the inspector coming out to approve the claim. We have offered the customer a loaner car and will continue to push the process along in an expedited manner. 

  Customer Answer

  Date: 10/13/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  Issue reported contract fraud. See original complaint. Complaint not addressed in MW response. They lied and misrepresented information contained in the contract that was offered to be signed. After truck is fixed by extended warranty I want MW to take back their truck and declare contract null and void. Truck was driven from 6:00pm on 25 May 2023 (date of purchase) til July 16 2023. Broke down called MW. told to deliver truck to MW on 28 July 2023. **** towed truck to MW.  Truck has been at MW since 28 July 2023 awaiting  extended warranty agent inspection and approval of repair. Told 4 different issues have been identified. All major. No date offered as to when it will be repaired. Called MW this morning 9:00 13 Oct 2023 after reading their response to the BBB and to verify their offer of a loaner car. In their BBB response they said they offered a car for our use. I was told Msg left on home phone on  Wed 11 Oct 2023(I have been away from 6-13 Oct) about loaner car. When I asked about the offered loaner car I was told they didn’t have one but would in a few days…no date availability given. Our son has had a borrowed truck for 78 days with out an offer of a loaner until the 11th and they don’t have one to lend. I’m requesting again that MW take back their truck. 
  
  Regards,
  
  ******** ******

  

  Business Response

  Date: 10/20/2023

  There was no fraud, deception, or lies involved with this vehicle purchase. This is a gross misrepresentation of our business by the customer and their claims are unfounded and unwarranted. We will continue to work with the customer to repair their vehicle and provide them with a loaner car as soon as one becomes available if they still want our help with the situation. 

  Customer Answer

  Date: 10/24/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.MW LLC replied with the following: There was no fraud, deception, or lies involved with this vehicle purchase. This is a gross misrepresentation of our business by the customer and their claims are unwarranted. THERE WAS FRAUD, DECEPTION, AND LIES involved throughout this vehicle purchase.1. Fact.  My son ** ****** III was the customer/Buyer in contact with MW LLC  I had never communicated with them about purchasing a vehicle.2.  Fact. My son was told to go to MW LLC because they had a truck he could purchase.  Once there he was told he could not purchase the truck without a co-signer.  I was asked by my son if I would co-sign.  I said yes.3. Fact.  We were told that he had been approved for a loan to purchase the vehicle.  I was NEVER told that I was being put in the contract for the vehicle as the Buyer.  We were told where to sign and initial the contract.  We did as we were told.  We did not read the contract.  Our error was trusting that MW LLC sales personnel were trustworthy and honest and presenting us with a contract as had been discussed he the buyer and I the cosigner.4. Fact.  The paperwork was given to my son as was the truck, not to me. 5. Fact.  I received a letter from the lender stating I was the buyer. When I questioned MW LLC I was told that the paperwork/contract was generated by the lender and MW LLC had nothing to do with putting me as the buyer.  When I questioned the lender about this I was told they DO NOT generate MW LLC paperwork.6. Fact. I understand that I should never have signed a contract without understanding what I was signing.  MW LLC sales personnel did not disclose to me that I was entered in their paperwork as the buyer and that is fraud on their part.I have asked that the truck be repaired through the extended warranty purchased through MW LLC and once that repair work is completed, I request dealer declare the sale null & void/reimburse all payments made/remove us from any monetary liability. In their previous comments they said they had offered us a loaner.  We did not get the car until the 20th of October.  They have had the truck for repair since the 28th of July 2023. To date we have not been given any detailed information on what is wrong other than there are 4 major failures.  We were told that they are working on the repairs which consist of 4 failures and that the extended warranty company has ok'd the repair.MW LLC added that they will continue to work with the customer to repair their vehicle and provide them with a loaner car as soon as one becomes available if they still want our help with the situation.MW LLC provided in their response to BBB that they would provide us with a loaner car prior to making that offer to us..  We finally got the loaner car on Friday 20 October 2023 after they have had the truck in for repair since July the 28th.Regards,
  
  ******** ******

  

  Business Response

  Date: 11/01/2023

  We will state again, there was no fraud, deception, or lies involved in the vehicle purchase. In response to the customer's 6 statements:1. The customer came with her son out of her own free will. 2. The customer went on the loan with her son willingly.3. The customer and her son were approved on a loan to purchase a vehicle. We train all of our employees to properly disclose all of the paperwork and this purchase was no different. 4. We have copies of paperwork for whoever wants/ or needs it, but typically only make one copy of paperwork unless more copies are requested. Whoever drives the vehicle is up to the customer, it is their property.5. Lenders send paperwork/ letters out. We generate any paperwork done at our store and have to follow any guidelines/stipulations a lender may have. This purchase was no different. 6. We properly disclose all paperwork, train all of our employees to do so, and did with this purchase as well. There was no fraud involved with this purchase. We reached out to the customer as soon as a loaner car was available. The customer didn't get back with us for several days, so we had to provide a different customer with the loaner vehicle. As soon as it became available again, we provided them with a loaner.

  Customer Answer

  Date: 11/07/2023

  I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I spoke with the owner of MW LLC.  He said he is a Christian and his business is Christian based. A bill-board at his place of business informs the public that, "Jesus Loves you, and so do we."  He may believe that his sales staff is following company endorsed procedures when he states, "We train all of our employees to properly disclose all of the  paperwork and this purchase was no different. We properly disclose all paperwork, train all of our employees to do so, and did with this purchase as well. There was no fraud involved with this purchase."  The paperwork was NEVER disclosed to me as he mentioned in our discussion.  He mentioned that they record the sales transactions.  I asked him to please review the recording of this sale on 25 May 2023 at about 5:00pm so that he could see that the salesperson did not openly share the paperwork with explanation but simply told us to initial and sign where he pointed on the paperwork.  We were trusting that we were signing as son buyer and I as co-signer, so we did as we were told.  The owner obviously did not look at the recording or would have never stated that paperwork is always disclosed properly because it was not or there was never any recording of the transaction.  The truck is still there for repair, it has been there since 28 July 2023 (it broke down two weeks prior to delivery to MW llc.)  We have never received a detailed account of what is wrong with the truck. Nor when work will be completed.I believe that there was fraud involved with this sale because the paperwork was never properly disclosed, and the salespeople deliberately and with malice and foresight failed to disclose that I was placed in the paperwork as Buyer. I would like to meet with the owner and his sales staff so that they can share how they disclosed the information contained in the sales contract ...That I was elevated to BUYER and my son who could not qualify for a loan to purchase the truck became THE co-signer.My request is for this company to agree to my initial request.  Make this purchase Null and void, keep their truck, pay us for all payments made to the loan company to date.
  Regards,
  
  ******** ******