Customer ReviewsforSchewels Home

I am 73 years old. I selected the couch and recliner I wanted. I was told about the 5 year warranty, but when i asked about the cost, the sales person said it would not make a difference in my amount I had to pay back. When I was told they could not finance my furniture, I bought the recliner with cash. I was not given my sales receipt until after the sales woman suggested my using *********** *********. When I finally got my receipts, I was charged $95.00 for the 5 year plan and $119.00 for delivery. Then when I got the couch receipt, I was charged $195.00 for the 5 year plan, and my $1200.00 couch was changed to over $3000.00. I looked and the interest rate was over $1800.00. If I had been told about how much these charges were going to be, I would not have bought the 5 year plan. If I had know that my $1200.00 couch was going to cost me over $3000.00, I would have waited to buy the couch. No one told me of the extra amounts I would have to pay. When I talked to the manager of the store and told him that I should have been told before I enrolled in the program. His comments to me was, " have a nice day." It was offensive to me. I am 73 years old on a fixed income. If I cannot come up with $1500.00 by my 90 day period to pay off my couch, then I will have to pay over $3000.00. My $700.00 recliner ended up.costing me $980.00. I am complaining because I feel I should have been given this information before they charged me so much money, and saying to me to have a good day was an insult to me. I feel they are guilty of Elder Abuse, and they are not taking responsibility for overcharging me without telling me first. I would have gone somewhere cheaper if they had. I will never shop there again.

We appreciate you taking the time to share a review. Schewels Home has checked your account and can confirm that you were charged correctly. On April 1, 2024, you purchased a recliner in cash and financed the sofa through *********** *******. The office staff went over both sales to make sure you were aware all the costs involved, which included FCP and one delivery charge. Our records show you signed the *********** contract, agreeing to the terms, payment and down payment. We also have signed delivery tickets that outlined the costs of each sale. The store manager called to discuss your concerns and suggested ways to shorten your terms if were unable to meet them, but you expressed that you were not satisfied with the options *********** gave you. We apologize for any frustration this caused, however, the documents provided to you at the point of sale were clear with regard to your responsibilities as the account holder. Should you have any concerns about the terms of your agreement through Progressive, please contact their customer service department at ************.

Repeated Confirmation and Clarification of Delivery ON 2-20-24 for $6K of furniture During Buy date of 2-7-24! Idiot has the Delivery Date of 12-25-2024???!!! Schewels WILL BE RESPONSIBLE FOR $60.00 Rent and Expenses Going FORWARD!!! ??????

Thank you for your review! We checked our schedule and you’re the first stop on our delivery schedule for today, February 20, 2024. We sincerely apologize if there was any miscommunication. Please reach out to the store manager at ***** ******** if you have additional concerns that were not addressed. We appreciate your patronage!

Schewels Customer Service is rated negative zero. Reclining sofa broke in December, 2023. Reported the problem to Store in *********** **. Were told to expect repairmen on Feb. 8 between 4 p.m. and 8. No show, no call. Reported the unkept appointment on February 9th. Received a call on February 12th, they had the part to fix my sofa and someone would be out to fix it on March 2 between the hours of noon and 4 p.m. When I asked why no one showed up on February 8th I was told she had no idea. She claimed to be in charge then went to her job was just to report appointments. The caller ID showed a person's name. That was not the name she gave me. Poor way to conduct business.

Thank you for your feedback! Unfortunately, we were unable locate an account under this name with our *********** ** location. We are truly sorry for the experience you had and would like an opportunity to discuss this with you. Please contact our corporate office at ***** ******** so we can assist you.

Purchased in 2020. Couch stopped reclining during the first year. Didn't buy the warranty and customer service said the couch was discontinued and that they could not recommend a repair company. I will never buy from schewels again.

Thank you for taking the time to make us aware of the problems you experienced with your recliner. We take customer satisfaction seriously and appreciate your feedback. We sincerely apologize that your recliner broke within the first year. We’ve sent your review to the store manager who will contact you and be able to address your concerns.For any questions or further assistance, please call us at ************.

I have contacted Corporate They are saying that they are not going to replace my Furniture They fixed it back with Staples that pops out and stick it in my Kids feet They're not honoring their policy. If they can't fix it, they will replace it. I have to block my number to call them because they will not return my phone calls. I asked them To take the furniture back, I no longer wanted it. They said it would be a repo on my credit. Never will I gain by anything from schewels If I could show you the pictures of the furniture I would.

Thank you for taking the time to share your review. Typically, we are able to replace furniture under warranty that cannot be repaired. However, since the type of damage done to your sectional was not covered under warranty, it prevented us from being able to go this route. As a courtesy, the store repaired the damage at no cost and attempted to give the sectional back. Since the delivery was refused, the sectional was taken back to the store. We apologize that we were unable to meet your expectations with regard to the repairs. The sectional is still in the store’s possession and can be brought back to you to avoid your account from being negatively impacted. Again, thank you for feedback.