Business ProfileforSchewels Home

I am 73 years old. I selected the couch and recliner I wanted. I was told about the 5 year warranty, but when i asked about the cost, the sales person said it would not make a difference in my amount I had to pay back. When I was told they could not finance my furniture, I bought the recliner with cash. I was not given my sales receipt until after the sales woman suggested my using *********** *********. When I finally got my receipts, I was charged $95.00 for the 5 year plan and $119.00 for delivery. Then when I got the couch receipt, I was charged $195.00 for the 5 year plan, and my $1200.00 couch was changed to over $3000.00. I looked and the interest rate was over $1800.00. If I had been told about how much these charges were going to be, I would not have bought the 5 year plan. If I had know that my $1200.00 couch was going to cost me over $3000.00, I would have waited to buy the couch. No one told me of the extra amounts I would have to pay. When I talked to the manager of the store and told him that I should have been told before I enrolled in the program. His comments to me was, " have a nice day." It was offensive to me. I am 73 years old on a fixed income. If I cannot come up with $1500.00 by my 90 day period to pay off my couch, then I will have to pay over $3000.00. My $700.00 recliner ended up.costing me $980.00. I am complaining because I feel I should have been given this information before they charged me so much money, and saying to me to have a good day was an insult to me. I feel they are guilty of Elder Abuse, and they are not taking responsibility for overcharging me without telling me first. I would have gone somewhere cheaper if they had. I will never shop there again.

We appreciate you taking the time to share a review. Schewels Home has checked your account and can confirm that you were charged correctly. On April 1, 2024, you purchased a recliner in cash and financed the sofa through *********** *******. The office staff went over both sales to make sure you were aware all the costs involved, which included FCP and one delivery charge. Our records show you signed the *********** contract, agreeing to the terms, payment and down payment. We also have signed delivery tickets that outlined the costs of each sale. The store manager called to discuss your concerns and suggested ways to shorten your terms if were unable to meet them, but you expressed that you were not satisfied with the options *********** gave you. We apologize for any frustration this caused, however, the documents provided to you at the point of sale were clear with regard to your responsibilities as the account holder. Should you have any concerns about the terms of your agreement through Progressive, please contact their customer service department at ************.