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Business Profile

Billing Services

InteliX Credentialing and Billing Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2025

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I started a medical clinic in ******* Fall 2024. I needed help with credentialing for insurances and hired Intelix Credentialing services. I had several insurances I requested and my contact updated me when those were completed. The company told me October 2024 that our clinic was credentialed with ****** and can start seeing patients with that insurance. In November I hired a Billing team to help with the insurance payment collections and patient payments. They found an error had been made and our ****** claims were denied. We did not get this information until January 2025 since we were back logged in sending out insurance claims for visits. I reached out to Intelix and said we were getting denied by ****** to which they replied, we should not be getting denials and we are in network. So we kept seeing patients with ******. My billing team was able to find the credentialing error and finally got it fixed by April 2025. We have approx $3,775 of claims that were denied because of the error and it is not the patient's fault to be responsible for payment. I reached out to Intelix this summer to find a resolution to the error and the financial loss. They wanted us to send the claims again because there were sure we were in network at that time. So we did, again denied. I was able to speak to 2 managers and finally the last one today said she would refund me the $200 I paid to them to get credentialed with ****** insurance and would not offer to pay for the financial loss we have because of their error, which they also admit to in emails I have with them. Not only did they do the service wrong, they are not willing to fix the financial loss, and are also not acknowledging the problem promptly. I have been notifying them of the error since the beginning of this year and seeking reimbursement since June this summer. I have all this in emails, evidence of them saying we are credentialed, and our billing team has complied a list of patient claims denied.

    Business Response

    Date: 10/16/2025

    *****,Thank you for taking the time to outline your experience in detail. I truly understand how frustrating and disappointing this situation has been for you and your clinic. We acknowledge the role we played in the confusion that led to denied claims and financial impact on your end. We understand that the denied claims represent a significant loss. Ideally, if we were notified prior to January that your claims were denying, we could have addressed the issue with ****** sooner before it got to this point. Although our standard policy does not include reimbursement for denied claims, we are open to discussing possible solutions or compromises beyond the initial refund issued. Our goal is to find a fair and respectful resolution. If you are open to continuing the conversation, I would be happy to schedule a call at your convenience to further discuss potential options.Thank you!

    Customer Answer

    Date: 10/16/2025

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
    We notified them when we first got the denied claims due to billing delay with starting a new clinic which unfortunately was a couple months. They said they would look into it and another team I hired had to fix their error to finally be credentialed in April. That also caused a delay in patient care as well as loss of income since the patients with that insurance went elsewhere. The resolution would be to own the financial responsibility. If they have an offer, they can respond here. I do not wish for a phone call from them but prefer things in writing.

    Regards,

    ***** ****

  • Initial Complaint

    Date:12/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired and started contracting service in March of 2024. MO Medicaid requested additional documents per them several times and when nothing further was done by August 2024 the file was cancelled and application will need to be started from the beginning. I went through several contacts and although they were supposed to update me every 2 weeks this was not followed.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 2024, company made multiple errors in application to an insurance company. That error has cost me 10k in billing I am unable to collect. They continue to state they are correcting the problem with the insurance company, but I do not believe this to be true as they admitted in prior emails that companies do not call them back specifically ***** the company in question. Once they finish the job as I paid for, I will need to back bill. I have no way of knowing if I will be paid. I will take legal action in collecting. I have all the emails and proof about negligence. The sooner they correct their mistake the better for all. This is the first of many corrective steps on my part. Thank you.

    Business Response

    Date: 07/08/2024

    We apologize that you have not had a pleasant experience. Although an issue was made several years ago, we did apologize for this and are making it right by correcting it and we are still working on this issue with hopes of it being resolved very soon on the insurances end. Being made aware of this issue before several years had passed also would have helped us correct it sooner. We will continue to work on your project until everything is completed, this is a priority for us.

    Customer Answer

    Date: 07/11/2024

    I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Recent email regarding incident'***** - Request to update the TIN should be completed by then end of the week. I will be calling back on Monday, 07/08 to confirm.'New email 7/10/2024Hello,'I am waiting for a network manager to contact me with more information. I will let you know once I have connected with them.' Kindly, 
    Regards,

    ***** *******

InteliX Credentialing and Billing Solutions is NOT a BBB Accredited Business.

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