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            • Five Guys

              10718 Richmond Hwy Lorton, VA 22079-2622

            Business ProfileFive Guys

            Restaurants

            Contact Information

            10718 Richmond Hwy

            Lorton, VA 22079-2622

            Get Directions

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            12 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            10718 Richmond Hwy, Lorton, VA 22079-2622
            BBB File Opened:
            9/22/2008
            Additional Contact Information

            Phone Numbers

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            Customer Complaints

            12 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/22/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            Given a gift card for birthday on oct 12 2021. Last tried to use jan 23 2023. ******* said card doesnt work. We kept asking her to try cause there was money on it ($25). I have tried using card multiple times but keep getting told it doesnt work. Online says there is still $25 on the card as of today. Filed an online complaint on fiveguys website, no response! Phone there home office complaint line on feb 06,2023, left info and still no response. A person should not have to be fighting with company for four months to use a product they sold! This gift card was purchased at this same store i keep trying to use it at. Now i would like the gift card cashed out so i can go to a store that will appreciate my business.
            Read 11 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Bonnie K

            12/26/2021

            The person who took my order had a runny nose and was dabbing her nose with a napkin. She didn’t have gloves on. She and other employees did not have a mask on. Omicron is rampant and apparently they dont care.
            Read 1 More Customer Review

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