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Business Profile

Moving Companies

Fairfax Transfer & Storage Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Companies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:05/20/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sat., May 11, the moving company moved my residence (1 bed apt) about 30 mins away to my new apt. Prior to the move, they charged me a $300 deposit, which was to be applied to final balance at the end. When the movers finished, they handed me a cell phone and made me read my credit card info in front of several people which was not secure but on top of that, they didn't verify the amount they were charging and charged my credit card $1,075 more, which did NOT have the deposit applied. I questioned him and he apologized and said they would refund $300 of the $1075 they had just charged immediately--this did not happen. After nearly daily phone calls with them and them assuring me the refund would be processed last Friday, it STILL hasn't been refunded. I am highly upset (living in NoVA on a single income) that they would be so careless about the mistake and then, 9 days after realizing their mistake, still not refunding the money they owe me. I called again today and was assured they would send an emergency message for someone to get back to me (same story as last week) ***** is very nice when answering the phone but is unable to help and ******************* every day just says 'the office has to process, I'm very sorry....'. This is absurd, I would like an immediate refund of the extra money they charged my card IMMEDIATELY! This shouldn't even be an issue and I don't understand why, after acknowledging the mistake repeatedly and constantly making assurances they will refund it, why they have still not done so! I do NOT trust these folks.... especially *******************. On top of the overcharging of my card, his estimate was completely erroneous and not even close to the total. Nevertheless, at this point, I just want my $300 overpaid refunded and to never deal with these folks again!!

    Business Response

    Date: 05/28/2024

    The requested refund from ******************* was processed through our merchant Square on May 17th 2024. Receipt of the transaction is attached. 

Fairfax Transfer & Storage Inc is NOT a BBB Accredited Business.

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