Business ProfileforCommonwealth Emergency Physician

Reading through the complaints for this doctor's office, there are some serious ethical concerns here. I am writing on behalf of my mother who has received treatment similar to others here on BBB from this office. She is 70 years old, retired, and is on a fixed income. The complete disregard for her financial situation by the billing department of this doctor's office is astonishing. She was admitted for emergency care at ***** ******* Hospital on 11/30/21 with provider Dr. ***** *****. She has insurance with ****, which is supposed to fully cover her by both the hospital as well as this provider. She received a bill for this service on 4/1/22 for $1,218 stating that this is the "Final Notice" and that her account will "turned over to a collection agency" (standard intimidation tactics). This was the very first bill she received from this provider, but somehow it was the "Final Notice". Worried about the threat, we sent payment by check on 4/14/22 for the full amount. It was cashed by this doctor's office within six days. Later and after some investigation, we realized that they did not send in a claim to her insurance company. We called repeatedly and finally, they submitted the claim to her insurance. The Explanation of Benefits (EoB) from the insurance company shows a "member responsibility" of $1.25. Not $1,218. We called the provider again on 8/15/22 and explained. Finally and seemingly admitting to their mistake, they told us to email "*******************.com" with the EoB. They said she would receive a refund check in "30-45 days". That was two and a half months ago. We've received neither the refund nor any response whatsoever to the email. I've uploaded a copy of the check we paid with as well as the EoB showing that she was incorrectly charged. We request the doctor's office to contact us as soon as possible to properly reimburse her for the improper charge immediately.