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Business Profile

Towing Company

Quick Click Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2/13/25 was quoted one price over for a tow that was 6 miles the phone then charged a different price after when i tried to call this business they wouldn't answer and when i kept calling someone text me if i didn't pay in 30 minutes it will be a extra 150 dollars. They charged me ****** for a 6 mile tow

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called The Quick Click Towing company .they told 75$ for 2.6 miles , or 10 $ per miles on the phone. at end they changed me 300$ and I had argument with them and told them it is too much. I called the company the *** told me the same thing and finally he the driver told in every 15 minutes I will 200$ extra for the delay of payment. Even he told if I dont pay for him he going to take my car. I have receipts from him.

  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After the snow storm my car wouldn't start, so I call towing. They haven't explained the fees and how to pay them until after they took the car. They sent me a message that i owe **** $735, which was a shock, and they wouldn't accept credit card. I had to go to the bank to get money because they threatened me with impounding the car. I asked them to take the car to ****** ******. But we couldn't find the car in the dealership mentioned. Instead, they delivered it to Lustine (orisman) ******. It took some surching to find the car. Oi sent them a text about it with no answer. And why charging so much. I am 72 years old, live on Social Security. Is it the way to take advantage of elderly? I want my money back for the job not performed correctly, and giving me aggravation on top of it.

    Customer Answer

    Date: 01/30/2025

    I have not received any communication from the company regarding my complaint. I don't think they care, which is bad, and people like me loose all the faith in the services when you most need it.

  • Initial Complaint

    Date:11/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 21st 2024 my car's brakes system locked and I had to tow the car to the closest ****** dealership. I called this company and within 6 min their truck arrived. Whe they tried to load my truck - their cable ripped. We had to wait for another driver. When my car was finally brought to the dealership that was a few miles away from my hotel, the driver charged $2175 to release the car. When I tried to call the towing company - they kept saying that we need to pay $1125 for three hours of service plus $250 labor and plus $800 for equipment. When I tried to figure out what equipment they are talking about , I was just told that its equipment and I have to pay. Otherwise they will take my car. And they did not accept credit cards. Only cash or debit card payment through cash app.

  • Initial Complaint

    Date:10/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/2/2024 my electric vehicle's engine experienced a 'drive train' issue which caused the car to lose power. I called a tow truck service based off a local website: *********************************** which advertises honest business prices, and major credit card acceptance.The driver arrived and did not provide me a statement of the tow cost or disclose any additional towing fees. The location I selected was 3.1 miles away at a *** of ******** Dealership.When I arrived at the dealership, the driver told me that the charge for service was $750 for labor, and $85 for milage. This is above market rate. I provided a credit card that he refused to accept.The driver stated he "did not have a card reader in his vehicle or it may have been broken at some point..." [a lie] so that he could not accept credit cards. I told him this is the only payment I am comfortable completing the transaction in when he offered ApplePay or Cash. He provided his 'managers' phone number: **************. When I called nobody answered and I left a message that I would be willing to provide my credit card over the phone but not submit another payment method.He never called back.10 minutes later the driver walked over to ask if I had it "all worked out" No. your boss never called me back. While still in the *** dealership the driver refused to release my vehicle. It was only released to me after he drove me to a bank and had me withdraw $840 from an ATM. He did not refund me the $5.00 of additional cash.According to ******** Law *********************************************************************** this towing company committed fraud, charged excessive fees, and did not provide me my legal right to pay in a tender that I wanted. In addition, they do not support credit card transactions as the website states, which is also illegal. All ApplePay options only allow for debit/cash.I would like to be fully reimbursed for this tremendous injustice and unfair/faulty/illegal business practice

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called a tow company listed online locally to transport a car. The driver came and waited for us to be ready. Before we headed out once it was hooked up the driver said his boss is requesting payment up front since it was a fairly decent distance. I didn't think anything of it and paid $400.00. We set off and got on the beltway. We got separated on the beltway. He called and said he can't go on the balt/was parkway. We get a Picture from the driver he dropped or car off in a ******** parking lot saying his truck overheated. Well you can drive away if it overheating. I guess I'm lucky I still have a car. He then sent a message to call his boss. Well as you can imagine noone answers. I felt so stupid and violated. I will never trust again. We ended up calling a local tow company near our home to come get the car now we are out $500 in addition to the $400.00 stolen from me. I want my money back plus what was paid to the other company since we had to wait over 3 hrs to be picked up and now I have major trust issues. I really hope this helps someone not go through the same ordeal as we did. This company needs to be exposed for the scammers they are.

    Customer Answer

    Date: 08/23/2024


    Thank you I have not heard anything from them. They will not return my calls. 

Quick Click Towing is NOT a BBB Accredited Business.

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