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Business Profile

Pizza

Domino's Pizza

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/25/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Late last night around 10pm, I placed an order with Domino's on ***************** in Maryland. My husband went to pick it up and did not check the pizza for accuracy before departing the store. When he got home at approximately 1030, I opened my pizza only to realize that it was not what I had ordered. I had ordered ham and bacon on my pizza, but what I got was pineapple. I called the store to work out a solution. The employee who answered seemed confused about my request and it was obvious that English was not his first language. He offered me 50% off of a future order. I declined as I wanted the pizza refunded or credited to my account for a future order. He offered to remake the pizza, but as it was already almost 11pm at that time and the store lobby closed at 10, I declined as I was not physically able to bring the pizza back to the store. When he offered delivery, I also declined as the pizza would arrive close to midnight and I had to work in the morning. Instead of solving my issue or passing me to the manager, he hung up on me. Ultimately, I was charged full price for a pizza I could not eat and what was supposed to be a nice dinner with my family ended up becoming a nightmare of fighting with the business, still not getting a resolution, and going to bed hungry. This store is not following their own corporate policy in ensuring that customers are satisfied with their order.

Domino's Pizza is NOT a BBB Accredited Business.

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