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Business Profile

Gas Station

Sugarland Shell

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 11, 2024, I took my car to the sugar land shell shop because after doing oil change with their shop in Aug my car keep say check oil level after an oil change. So on that Wednesday of September 11, I left the car there so they can do a diagnostic test because they mentioned that something might be wrong with my engine. After the diagnostic test I was told that it an oil separator that needed to be fixed. I picked up my car on Thursday afternoon/evening and I got on the highway my car was overheating. The shop was closed at the time. On Friday morning I took it back there. And they called and said my car radiator fan needs to be fixed and will cost me $1300. So whoever fixed my car for the oil separator damaged my car for it to be overheating now. My car is still at the shop. I really dont know what to do. Please help me. I am missing work without a car because I drive from client to client . Please

Sugarland Shell is NOT a BBB Accredited Business.

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