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Business Profile

Electronics and Technology

PureInsights Technology Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    PureInsights called me asking to survey me at 1816 EST on 18OCT24 and when I responded to remove me from their contact list and that I am on the Do-Not-Call list provided by the US Goverment, they outright refused and continued to harass me saying they would not do that until I took part in their survey. I calmly repeated my stance and verified that this would be reported to the BBB after I asked for their company name (which they provided). I then proceeded to hang up and file this complaint. I would like this stain to be on their record, these telemarketer DO NOT honor the Do-Not-Call list even when confronted with said information. I do not want this company or any other sister companies contacting me ever again.

    Business Response

    Date: 01/02/2025

    To whom it may concern. 

    I am responding to the complaint from Mr. ******* with Complaint ID ********. We are perplexed by this complaint and believe there to be some sort of error. Mr. ******* is not a customer of **********************, nor have we ever called him. We do not have any programs that involve surveys or telemarketing of any kind. I can assure you that whomever Mr. ******* was called by was not an employee or contractor of our company. We are a B-to-B company and as such our customers are *********************, not individuals. I see that the "Complaint Involves" section states "Guarantee Or Warranty Issue." As stated earlier, Mr. ******* is not a customer of our company and does not use any of our products or services. He is not in any customer database that we keep.

    I see two possibilities for this situation: (1) somebody called Mr. ******* and improperly identified themselves as being from my company or (2) the call came from another company with a similar name. I know of a Pureinsights LLC with whom we are not affiliated at all. 

    We take privacy very seriously and comply with all necessary obligations required by law. We would never call Mr. ******* or any other private individual. It's regrettable that Mr. ******* was called but please assure him it was not by any employee of PureInsights Technology Corporation. I would very much like to get to the bottom of this issue so if there's any other information you can share about the nature of the call Mr. ******* received, I'd be very grateful.

    ****** ****

    President & CEO

    PureInsights Technology Corporation

     

    Business Response

    Date: 01/02/2025

    Regarding Complaint ID ******** - Additional Information

    The phone number in your BBB record for PureInsights Technology is incorrect. The number is listed as (804) 486-5061. An online search reveals this to be a known robocall number and is in no way associated with PureInsights Technology Corporation. Please remove this number from our BBB entry.

    Thank you

    ****** ****

    President & CEO

    PureInsights Technology Corporation

    Business Response

    Date: 01/02/2025

    Re Complaint 22443157

    Sincere apologies, I reread the instructions and see that I should not have identified the complainant in my original response. I will resubmit my response in a separate message anonymizing all concerned. Please disregard my original response.

    ****** ****

    President & CEO

    PureInsights Technology Corporation

    Business Response

    Date: 01/02/2025

    To whom it may concern. 
    I am responding to the complaint with Complaint ID ********. We are perplexed by this complaint and believe there to be some sort of error. The complainant is not a customer of **********************, nor have we ever called him. We do not have any programs that involve surveys or telemarketing of any kind. I can assure you that whomever the complainant was called by was not an employee or contractor of our company. We are a B-to-B company and as such our customers are *********************, not individuals. I see that the "Complaint Involves" section states "Guarantee Or Warranty Issue." As stated earlier, the complainant is not a customer of our company and does not use any of our products or services. He is not in any customer database that we keep.
    I see two possibilities for this situation: (1) somebody called the complainant and improperly identified themselves as being from my company or (2) the call came from another company with a similar name. I know of another company using "Pureinsights" in their name with whom we are not affiliated at all. 
    We take privacy very seriously and comply with all necessary obligations required by law. We would never call the complainant or any other private individual. It's regrettable that the complainant was called but please assure him it was not by any employee of PureInsights Technology Corporation. I would very much like to get to the bottom of this issue so if there's any other information you can share about the nature of the call the complainant received, I'd be very grateful. 

    I would also like to add that the phone number associated with our BBB record and in the complaint is NOT a phone number associated with PureInsights Technology Corporation. An online search suggests that it is a known robocall number that may be associated with scams. Please remove this number from PureInsights Technology Coproration's BBB record.

    Thank you.


    ****** ****
    President & CEO
    PureInsights Technology Corporation

    Customer Answer

    Date: 01/08/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Their response aligns with my thoughts as well. Unfortunately the information I provided is everything I am in possession of. Being falsely accused is not pleasant, so thank you for your effort. I apologize for the accusation; as they assumed it is clear someone is using a false identity. Thank you for everyone's time.

    Very Respectfully,

    ***** *******

PureInsights Technology Corporation is NOT a BBB Accredited Business.

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