Complaints

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• Initial Complaint

  Date:04/24/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dentist is billing me for services I had done in 2021, when I considered my bills to be complete and paid. I'm getting a final notice for an unpaid bill from 2021 in March of 2023. The bill is very confusing in that the numbers do not match up to my insurance claims. I have copies of what my insurance has covered but that doesn't exactly match the bill. Any help would be greatly appreciated.

  Business Response

  Date: 05/11/2023

  To Whom It May Concern:
  
  Thank you for reaching out and escalating our patient’s concerns and I am happy to respond to her recent inquiry regarding her past due balance for services rendered on 3/24/21.  
  
  As a courtesy, our team files all claims to the insurance company(ies) provided by the patient.  It is our financial policy that any balance due (after the claims have been finalized/paid for by Insurance and the contractual write-offs have been applied – if applicable) is the responsibility of the patient.  The patient who submitted this inquiry had signed and acknowledged our financial policy on 05/28/2018, so was aware of this expectation prior to her visit.
  
  For the services rendered on 3/24/21, the total amount due was $332.  Insurance paid $81.20, therefore, the patient’s responsibility is $250.80.  A billing statement was sent out to the patient on 12/13/22 and the office team member reviewed the details of the balance with the patient on 1/26/23 and 3/9/23.  The patient informed our staff that she was going to further inquire with the insurance company, but no follow-up was received. A copy of the Explanation of benefits was also sent to the patient showing that $81.20 was paid by insurance. No further payment was made from the primary plan as this was not provided to our office and the patient's previous Insurance plan was terminated prior to the date of service.
  
  I hope that I have been able to answer your questions.  Please let me know how I can further assist!
  
  Sincerely,
  
  Dr. Mark Jefferies