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Find a Location

Volkswagen Group of America, Inc has 9 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Volkswagen Group of America, Inc

      2200 Ferdinand Porsche Dr Herndon, VA 20171-6243

    • Volkswagen Group of America, Inc

      2260 Woodland Pointe Avenue Herndon, VA 20171

    • Volkswagen Group of America, Inc

      3499 W Hamlin Rd Customer Care Rochester Hills, MI 48309-3240

    • Volkswagen Group of America, Inc

      PO Box 217022 Auburn Hills, MI 48321-7022

    • Volkswagen Group of America, Inc

      P.O. Box 67000 Detroit, MI 48267

    Business ProfileforVolkswagen Group of America, Inc

    Auto Manufacturers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Government Action: BBB reports on known government actions involving business’ marketplace conduct::
    USA v. Liang, et al
    The following describes a pending government action that has been formally brought by a government agency but has not yet been resolved. We are providing a summary of the government’s allegations, which have not yet been proven.

    On March 14, 2018, the United States Attorney General filed an Indictment in U.S. District Court for Eastern District of Michigan as to James Robert Liang, Richard Dorenkamp, Heinz-Jakob Neusser, Jens Hadler, Bernd Gottweis, Oliver Schmidt, Jrgen Peter, Voklswgen AG, and Martin Winterkorn. Superseding indictments filed allege the business, its management board, and various executives are in violation of the federal Clean Air Act. Specifically, it is alleged they conspired to defraud the United States and their U.S. consumers by installing "defeat devices" in their diesel vehicles.  Emissions control systems in these vehicles were designed to distinguish whether the vehicle was engaged in real road driving conditions or a U.S. emissions test; in which, the emissions increased during the real road conditions.  The indictment for Winterkorn, the former CEO and chairman of the management board of VW, claims he made false representations regarding the ability of VW's supposed "clean diesel" vehicles to comply with U.S. emissions requirements and further committed wire fraud in connection with the scheme. Schmidt and Liang, former VW engineers pleaded guilty to participating in the alleged conspiracy in the indictment and are currently serving sentences of 84 months and 40 months in prison, respectively.   

    At-a-glance

    Customer Reviews

    1.08/5stars

    Average of 77 Customer Reviews

    Customer Complaints

    490 complaints closed in last 3 years

    239 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Volkswagen Group of America, Inc has 9 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Volkswagen Group of America, Inc

        2200 Ferdinand Porsche Dr Herndon, VA 20171-6243

      • Volkswagen Group of America, Inc

        2260 Woodland Pointe Avenue Herndon, VA 20171

      • Volkswagen Group of America, Inc

        3499 W Hamlin Rd Customer Care Rochester Hills, MI 48309-3240

      • Volkswagen Group of America, Inc

        PO Box 217022 Auburn Hills, MI 48321-7022

      • Volkswagen Group of America, Inc

        P.O. Box 67000 Detroit, MI 48267

      Headquarters
      2200 Ferdinand Porsche Dr, Herndon, VA 20171-6243
      BBB File Opened:
      10/24/2008
      Years in Business:
      68
      Business Started:
      6/1/1955
      Business Started Locally:
      10/1/2008
      Business Incorporated:
      6/1/1955
      Type of Entity:
      Corporation
      Alternate Business Name
      • Audi of America Inc
      • Volkswagen of America Inc
      • Vorelco, Inc
      Related Businesses
      Business Management
      • Mr. Stefon Jacoby, President & CEO
      • Ms. Kimberly Landry, Arbitration Specialist, Customer Relations Supervisor
      Contact Information

      Principal

      • Mr. Stefon Jacoby, President & CEO

      Customer Contact

      • Mr. Stefon Jacoby, President & CEO
      Additional Contact Information

      Fax Numbers

      • (248) 754-6504
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      490 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/03/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I purchased a car from ********** with the extended warranty I have a spring looking light that illuminates off in on my car want start its not the the alternator or the battery they want look at it unless the light stays on it cuts off everyday when my son drives to school when he leaves it want start I have to give him a jump every other day this car is a disaster they want fixed my cay its under warranty they want look at it thanks this is ridiculous why did I purchase a warranty for

      Customer Reviews

      77 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anwesh V

      1 star

      04/11/2024

      I purchased 2023 ID 4 in Dec 2022. I had an issue with bumper. Bumper was swollen/Bulged from inside to out. Took it to dealer and they are not sure what must have caused as there is no collision and no scratches or anything other then bulge out. Dealer is telling it is unique and requested the ** for bumper repair. But ** declined it telling that it was casued by outside influence. Dealer expected to be covered as it clearly shows bumper is bulged and no apperence of collision or scratches. Dealer provided all the photos to ** and they can't do anything. Dealer asked me to reach to ** and escalte it to **. I called the ** and they escalted it. But VM saying it is not covered as it was determined to be caused by outside influence. ****** agreed to cover half the cost to fix it as goodwill. I agreed to it as i dont have other option. I was so confused and disappoitment that i have to spend with out any physical damange. I will never buy ** again. I thought they are good company as it is europe and stick to values. This will be my car from ** and will never recommend to any one.

      Local BBB

      BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania

      BBB Reports On

      BBB reports on known marketplace practices.

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