Business Profile

Insurance Companies

Allianz

Complaints

This profile includes complaints for Allianz's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,153 total complaints in the last 3 years.
257 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
What the Business Committed to Provide:Allianz acknowledged receipt of my documentation and confirmed that my travel delay expensesincluding baggage, seat fees, food, and transportationwere eligible under my plan. On a recorded call, a representative named ****** told me my full claim of $686.30 was approved and that I would receive a physical check.What Actually Happened:I submitted full documentation on July 10. Allianz sent a coverage summary confirming eligibility (e.g., $1,000 for travel delay). ****** requested a Common Carrier Statement, which I provided on July 23. She then told me the claim was approved in full. However, on July 25, I received an email saying the check would be only $68.26. I called and was told to request a reopening, which I did immediately and received confirmation. But when I followed up on July 31, I was told by a manager that the policy didnt cover my expenses and that the earlier approval was due to an internal confusion. This directly contradicts the information I had previously been given.Attempts to Resolve the Issue:Ive responded to all documentation requests, participated in multiple calls, and followed all instructions in good faith. I received verbal confirmation of approvalonly to be denied reimbursement later without clear explanation.Amount Paid:Out-of-pocket: $686.30 Policy Purchase:Purchased via Allianz call center with clearly listed benefit descriptions.Desired Resolution:I request Allianz issue the full reimbursement of $686.30 and provide a formal explanation for the reversal after approving the claim.
Customer Answer
Date: 08/01/2025
Thank you so much the complaint has been resolved. Thank you for your amazing work!

Kindly,

***** Castaneda
Initial Complaint
Date:07/18/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This agency is selling fraudulent policies that claim one thing yet refuse to cover issues that should be covered. I submitted a claim for a refund due to a weather emergency, which is clearly covered under my policy, and was denied due to verbiage not included in the contract that is extremely vague and open to interpretation.The event in question is now infamous in the concert/event community, as it made national news for being a weather emergency during which individuals were hospitalized and countless others experienced heat related injury or illness. It was so extreme that the city's police mass casualty unit had to respond to the scene. The issue is that many individuals who attended the event were approved for either full or partial refunds under the same clause that I was told does not apply. Policies are not being applied in a fair, consistent, NOR equitable manner when being reviewed. Whether or not you are approved for a claim is solely related to the person reviewing your claim and their ******** some attendees at an event can be approved for refunds, either full or partial, due to a specific clause within their own policies, yet others are outright denied, is baffling. We all submitted the same claim and evidence, some people even submitting less than I did. How some individuals in the same stadium that day can experience a weather emergency, which again is covered under their policies, yet not others will never cease to amaze me (in the worst way).What occurred absolutely falls within the realm of what should be approved as a weather emergency, which is why even their claims representatives will not provide a straight answer as to why some individuals have been approved while others are being denied.I am entitled to at least a partial refund for this event under the weather clause highlighted in their policy.I have provided all documentation supplied to the agency below.
Business Response
Date: 07/30/2025
Dear ******* *****,
Please find the attached letter detailing our review, along with a copy of the associated policy.
Sincerely,
******* ********
Claims Escalation Analyst Travel Claims, ***
********************************************; 23233
********************************************************************************
Customer Answer
Date: 07/30/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

******* *****
Initial Complaint
Date:07/17/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
According to what the company stated, I was issued a policy (EUSP2461285193) on December 21, 2024 that never took effect. The money that I paid for this policy should be reimbursed since the policy was never active. While I was driving the rental car a rock hit the windshield. The rental car company sent me a bill, which I sent in as a claim on the policy I purchased. According to their letter ( in response to claim :**********) they stated that I did not have coverage. I want a refund the amount paid ($143.00) for this inactive policy. Thank you for your assistance.
Business Response
Date: 07/30/2025
Dear ******* *****,
Please find the attached letter detailing our review.
Sincerely,
******* ********
Claims Escalation Analyst Travel Claims, ***
********************************************; 23233
********************************************************************************
Thank you for directing this matter to my attention. I apologize for any frustration the claims process may
have caused Ms. **************** with any type of insurance, our programs have terms, conditions, and exclusions that impact
coverage. They are not all-risk in nature, and not every unforeseen situation is one for which coverage
applies. To help our consumers understand this, we include the following in the insuring agreement:
This travel insurance policy covers only the sudden and unexpected specific situations, events,
and losses included in this policy, and only under the conditions described. Please review this
policy carefully.

NOTE:
Not every loss is covered, even if it is due to something sudden, unexpected, or out of your
control. Only those losses meeting the conditions described in this policy may be covered. Please
refer to the General Exclusions section of this document for exclusions applicable to all
coverages under your policy.
Our records indicate that Ms. ********* filed a Collision/Loss Damage claim online on January 23, 2025.
The documentation provided indicated that she took possession of the rental vehicle prior to purchasing
the insurance policy. As a result, the claim was denied on January 30, 2025. A detailed explanation of the
decision was sent via email to the address on file that same day.
Additionally, the plans Coverage Summary states the following:
OUR PROMISE TO YOU
Since your satisfaction is our priority, we are pleased to provide you the opportunity to review
your plan. If you are not completely satisfied for any reason, you may cancel your plan and
receive a full refund of the plan price. Please note, no refund is available if the trip has started, a
claim has been filed, or the policy has ended.
As Ms. ********* submitted a claim, we are unable to issue a refund of the insurance premium.
My review of this matter shows that the correct decision was made in accordance with the terms,
conditions, and exclusions of his plan. I regret that we are unable to provide a more favorable outcome in
this matter.
If Ms ********* has any additional questions or concerns, the **************** can be reached at 800-
334-7525.
Customer Answer
Date: 07/30/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

the company is saying that the policy was never providing coverage. I was not aware of this when I filed the claim. I would not have to pay for a policy that never provided coverage. Please help.
Thank you.

Regards,

******* *********
Initial Complaint
Date:07/15/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against:Allianz Global Assistance / Allianz Travel Insurance Policy Number: EUSP2496177119 Claim Number: ********** Nature of Complaint:Unreasonable delay in processing trip cancellation insurance claim Details:I purchased a travel insurance policy from Allianz for my family trip scheduled for June 12 to July 4, 2025. Due to a documented medical emergency, we had to cancel the trip. I filed the trip cancellation claim (Claim #**********) on June 11, 2025, and submitted all supporting documentation, including medical records and ********************** cancellation verifications.Despite numerous follow-up calls, Allianz continues to delay processing. Their representatives confirm that no further documents are needed and that the delay is due to further internal investigation with no clear timeline or explanation. It has now been over a month, and no decision has been made.Resolution Requested:I request that Allianz immediately complete their review and provide a final resolution for my valid claim. If a refund is not approved, a detailed explanation should be given in writing.
Business Response
Date: 08/01/2025
Dear ******* *****,
Please find the attached letter detailing our review.
Sincerely,
******* ********
Claims Escalation Analyst Travel Claims, ***
********************************************; 23233
********************************************************************************
Thank you for directing this matter to my attention. I apologize for any frustration the claims process may
have caused Mr. ************* with any type of insurance, our programs have terms, conditions, and exclusions that impact
coverage. They are not all-risk in nature, and not every unforeseen situation is one for which coverage
applies. To help our consumers understand this, we include the following in the insuring agreement:
This travel insurance certificate covers only the sudden and unexpected specific situations,
events, and losses included in this certificate, and only under the conditions described. Please
review this certificate carefully.

NOTE:
Not every loss is covered, even if it is due to something sudden, unexpected, or out of your
control. Only those losses meeting the conditions described in this certificate may be covered.
Please refer to the General Exclusions section of this document for exclusions applicable to all
coverages under your certificate.
Our records indicate that Mr. ****** filed a trip cancellation claim online on June 11, 2025. However,
the required documentation was not received until July 28, 2025, when he provided the physician
statement form. The claim was finalized the same day.
Regrettably, we were unable to provide coverage as the pre-existing medical condition exclusion waiver
conditions were not met. As a result, the exclusion applied, and coverage could not be extended.
My review of this matter shows that the correct decision was made in accordance with the terms,
conditions, and exclusions of his plan. I regret that we are unable to provide a more favorable outcome at
this time.
If Mr. ****** has any additional questions or concerns, the **************** can be reached at 800-
334-7525.
Sincerely,
******* ********
Customer Answer
Date: 08/01/2025
Better Business Bureau:

I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I respectfully reject Allianzs response.
Their claim that I delayed document submission is incorrect. I submitted everything promptly, and in fact, their team requested documents in stages I complied as soon as each request came in.
This was not a pre-existing condition. My wifes emergency occurred two days before departure, and we have supporting documentation from the emergency department and physician stating she was not fit to travel.
Allianz is misapplying the pre-existing condition clause to deny a valid, documented medical emergency. Im requesting a full refund under the Trip Cancellation benefit.

Regards,

***** ******
Initial Complaint
Date:07/11/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a trip play for July 6 thru July 13 2025. I noticed around June 27 of this year that my eyesight was blurry while driving so I made an eye doctor appointment. The appointment was for July 8th. Because of my blurry eyes I couldnt drive to my vacation destination. I went to my appointment and was doctor. He filled out a physician statement that the insurance required and I sent in to insurance. The company, Allianz denied my claim because they said it was a preexisting condition, which it was not. My vacation was booked thru interval international. Allianz went back in forth several times with me an Allianz making more demands. I satisfied all of their documentation and they denied my claim.
Business Response
Date: 07/29/2025
Dear ******* *****,
Please find the attached letter detailing our review.
Sincerely,
******* ********
Claims Escalation Analyst Travel Claims, ***
********************************************; 23233
********************************************************************************
Thank you for bringing this matter to my attention. I apologize for any frustration the claims process may
have caused Ms. ****************** records indicate the claim was overturned on appeal and the maximum reimbursement was issued
via check on July 25, 2025.
If Ms. ********** has any additional questions or concerns, the **************** can be reached at
************.

Customer Answer
Date: 07/29/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

***** **********
Initial Complaint
Date:07/09/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted an insurance claim to Allianz Travel on June 30th ***** dollars paid with plan number EUSP2500532275 for my flight with Delta DL426 on July 6th from *** to SAN, the fly was 3 hours delay and the assistant force me to rebook to DL685 with 50 dollars charged fee. In this case I contacted Allianz for the delay and charged fee but despite multiple attempts to contact their claims department via email and phone, I have received no response or progress update. They have ignored my emails and calls, leaving my claim completely unprocessed.This prolonged lack of communication has caused me significant distress, financial uncertainty, and frustration.I request that Allianz promptly review and process my claim, or if the are not working on their job please refund me and provide clear communication regarding the status, and resolve this matter without further delay.Thank you for your assistance in facilitating a resolution.
Customer Answer
Date: 07/11/2025
I recently submitted a complaint against Allianz Global Assistance on July 9th, I am writing to let you know that the issue has now been resolved, and I have received full reimbursement.

Please consider my complaint ******** closed.

Thank you for your assistance.
Initial Complaint
Date:07/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Claim Number: 0010666390.Policy Number: EUSP2499950439.I canceled my trip at the last minute due to personal safety concerns stemming from current ICE enforcement activity and ongoing protests in the ***** area. Given the unpredictable and escalating nature of the situation, I did not feel safe proceeding with the trip.Response to Request for e-Itinerary:I have already submitted my hotel reservation confirmation, which includes the cancellation policy, payment information, travel details, guest name, and reservation dates. This was a planned road trip from my home in *****, ** to *****, so no airline ticket was purchasedif your request for an e-itinerary refers to airline travel, it would not apply to my situation.Attempts to Reach My Claim Examiner:I have requested multiple times to receive a call back from the claim examiner handling my case, but I have yet to speak with them directly. I did receive a call from someone at extension ********, but she stated she was not the examiner and could only forward another call-back request. That is not the assistance I was expecting or needing.Document Submission Issues:My online claim status repeatedly asks for the same documentse-itinerary and proof of paymentwhich I already uploaded on June 30, July 1, July 2, and again on July 7. Ive followed the instructions carefully, and its extremely frustrating and unacceptable that my claim appears to be stalled due to documents that have already been submitted multiple times.I am confused by the request for verification of incident, especially considering the circumstances and coverage under Cancel Anytime. If you still require further documentation, please clearly outline what specific materials are needed to verify my situation so I can provide them accordingly.
Business Response
Date: 07/29/2025
Dear ******* *****,
Please find the attached letter detailing our review.
Sincerely,
******* ********
Claims Escalation Analyst Travel Claims, ***
********************************************; 23233
********************************************************************************
Thank you for bringing this matter to my attention. I apologize for any frustration the claims process may
have caused the consumer.
Our records indicate the consumer initiated a Trip Cancellation claim under the Unforeseen Reasons
endorsement, which provides coverage for 80% of the actual loss. Based on confirmation from ********,
we verified non-refundable expenses totaling $1,476.45. In accordance with the policy, the consumer was
eligible for reimbursement of 80%, resulting in a payment of $1,181.16, which was issued via direct
deposit on July 14, 2025.
On the same day, the consumer submitted an appeal requesting coverage for the remaining balance. The
appeal was reviewed and the original decision was upheld on July 24, as the policy only allows
reimbursement of 80% of non-refundable trip costs under the unforeseen reasons endorsement.
My review of this matter shows that the correct decision was made in accordance with the terms,
conditions, and exclusions of his plan. I regret that we are unable to provide a more favorable outcome in
this matter.
Customer Answer
Date: 07/30/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

Hong *** ***
Initial Complaint
Date:07/07/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I submitted a Claim on 6/2/2025 as I am Required to work during the day of my event on 7-13-25. This falls under the Covered Policy I purchased. I was told it would take ***** MAX business days. We are Well over that. The Status update states more info is required however they have all the Documentation and have assured me since 6/2/2025 that they have all the documents and to ignore what the Status says, I Have contacted them ******* times and I am told this is expedited Which is a lie to get me off the phone as everyone I talk to says its not expedited. Every time I call I am promised a call back the Next day which no one calls me. My claim number is **********
Business Response
Date: 08/01/2025
Dear ******* *****,
Please find the attached letter detailing our review.
Sincerely,
******* ********
Claims Escalation Analyst Travel Claims, ***
********************************************; 23233
********************************************************************************
We appreciate your patience while our investigation into this matter was being conducted.
Allianz Global Assistance and Allianz Travel Insurance- branded plans include insurance benefits
which are underwritten by Jefferson Insurance Company. AGA Service Company is the licensed producer
for your plan.
The claim was filed under the Event Ticket Cancellation benefit of the event ticket protection plan.
Pursuant to such claim they are requesting reimbursement of the event ticket cost in the amount of
$1723.56.
Our investigation to verify the details of this claim revealed inconsistencies in the documentation.
The claim was originally denied after ************************** advised that they have no record of
their requirement to work in their system. As part of the review of your appeal, a request for current ticket
status was made to Ticketmaster. Ticketmaster has advised the tickets associated with order#**-
48622/ATL were scanned at the venue.
As such, we will be unable to provide coverage for this claim at this time. If Mr. ********* has any
additional information to support his position regarding this claim, he may forward it to us at his earliest
convenience for review.
Please understand that neither this letter nor any other act on behalf of Jefferson Insurance Company
should be construed as waiving any of its available rights, remedies, or defenses.

Customer Answer
Date: 08/01/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. My response is below.
After you all declined my claim I had to figure things out for work in order to attend by switching days with another co worker . This took place after I submitted the appeal. As you could imagine This was very stressful on my part. For your Record there are 2 ************ of Greenville's. It was brought to my attention that no one contacted my job which tells me you contacted the wrong Location.
I had a last minute booking on my 1099 position which I uploaded as well for my 2nd Job. I had to cancel this booking last minute and the Owner had to cancel there plans as I could not watch there pet.
******* my partner also had to work his part time job on the day of the event and then his full time job the following day @ 3AM.
This could have all been avoided if your team worked in a timely manor instead they pushed it off for weeks saying " they had an influx of claims for flight delays" which is not my problem. I will NEVER purchase coverage again as I feel it comes with a company that is not worthy. If I could cancel all the coverage plans I have with you all I would.

Regards,

******* *********
Initial Complaint
Date:07/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have not received a refund that was requested on May 28, 2025. Was told it would take 30 days. Its been 40 days.View your canceled plan details Plan Domestic Travel Protector Deluxe Plan Number EUSP2493873871 Refund Amount $41.34 Purchase Date May 28, 2025 Effective Date May 29, 2025 Cancellation Date May 28, 2025
Business Response
Date: 07/29/2025
Dear ******* *****,
Please find the attached letter detailing our review.
Sincerely,
******* ********
Claims Escalation Analyst Travel Claims, ***
****************************************************************************************
********************************************************************************
Thank you for bringing this matter to my attention. I apologize for any frustration this may have caused
Ms. *****.
According to our records, Ms. ***** purchased a policy through our partner, American Airlines, on May
28, 2025, at 6:43 AM. However, the policy was canceled at 6:50 AM the same day. Since the cancellation
occurred before the credit card transaction was processed, no charges were applied to ************************************** has any additional questions or concerns, our ***************** is available at 800-334-
7525 and would be happy to assist.
Customer Answer
Date: 07/29/2025
[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.

Regards,

**** *****
Initial Complaint
Date:07/02/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased event insurance for the **** ******* show at ******'s *************** on June 29, 1:00PM. I called on 6/27, to review the process of filing a claim, as it looked like we might not be able to go due to extreme swelling in my right leg. The customer ********************** *** was unable to confirm the event insurance I had purchased on 6/6, I gave her all the information off the email I received about my event insurance. I know the money was taken out from my account along with the ticket purchase. I ended the call without any useful information, and $17.50 poorer without any policy in place. We were able to attend the event, but I feel I am owed a refund for the $17.50 since Allianz stated there was no policy in place.
Business Response
Date: 07/29/2025
Dear ******* *****,
Please find the attached letter detailing our review.
Sincerely,
******* ********
Claims Escalation Analyst Travel Claims, ***
****************************************************************************************
********************************************************************************
Thank you for bringing this matter to my attention. I apologize for any frustration this may have caused
Mr. ****.
Our records indicate that a credit card dispute was filed regarding the insurance premium and the matter
has since been resolved in Mr. ***** favor. As a result, the policy has been cancelled and the premium
has been refunded to the original method of payment as of today.

Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the offer made by the business in reference to complaint ID ********. As noted by the response from Allianz, my CC company has issued a refund for the policy amount and the issue is resolved. Also note that Allianz is stating that the policy has been canceled. This would be the same policy that their customer ********************** stated did not exist!

Regards,

********* ****

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