Reviews

This profile includes reviews for Allianz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Allianz has 11 locations, listed below.

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  Allianz

  9950 Mayland Drive Henrico, VA 23233

  
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  Allianz

  PO Box 72045 Richmond, VA 23255-2045

  
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  Allianz

  PO BOX 71533 Richmond, VA 23286

  
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  Allianz Global Corporate & Specialty

  11475 Great Oaks Way STE 200 Alpharetta, GA 30022

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  Allianz

  P.O Box 90315 Richmond, VA 23230-9310

  

Review Details

• Review fromEmily H

  Date: 08/02/2025

  1 star
  DONT USE ALLIANZ!!!! This is the most worthless company to work with. Its been nothing but frustration. I got travel insurance last year for a 3 month stay in *******, during my stay I ended up in the hospital and needed them to uphold their end of the arrangement. It took months of calls and being told it would be paid on this day and never paid then on this day and never paid this just kept going on for weeks that turned into months till finally after several call backs and months later was told it was paid. Fast forward to this year im going back to ******* for another 3 months but was informed that finland has a repo bill out on me from that hospital stay so I called to confirm that it had infact been paid. I asked for confirmation to be able to take back with me and I was promised to be emailed a receipt. Days go by and nothing I call back they put out another request saying it'll be 24 to 48 hrs for a call back to tell me another 24 to 48 hrs ill get the email more than a week goes by and still nothing. They are completely incompetent and cant do their job. They don't email, call, or pay anything when they say they will. They will gladly take your money but dont expect them to hold up their end of the agreement if you actually need to use it.

  Allianz

  Date: 08/04/2025

  Dear Valued Customer,Im truly sorry for the frustration and stress you've faced with your claim. It's unacceptable to experience such delays, especially during a medical emergency abroad. Your feedback is crucial, and we are committed to resolving this promptly.Please ensure you provide the necessary documentation as outlined by Allianz, and reach out to our customer ********************** team for any clarifications or assistance needed via email at ********************************************************* Were here to help and restore your confidence in our services.Thank you for your patience.Sincerely,****, *********** ***

• Review fromValerie C

  Date: 08/01/2025

  1 star
  How can purchase insurance for airline ticket and due the Hertz car rental not having any cars available for a reservation that was made 20 days priorfor the first part of your trip. You cant make it to destination . You cant be refunded for your ticket. Make it make since. Do not purchase this this insurance. Not worth your time

  Allianz

  Date: 08/04/2025

  Dear Valued Customer,Were truly sorry for the frustration you've experienced with your Hertz car rental and airline ticket. We understand how important reliable travel arrangements are, and its disappointing when things dont go as planned. While our insurance covers many unexpected events, some situations, like non-refundable tickets and rental availability, may fall outside our coverage.Your feedback is crucial, and were committed to improving our services. Please reach out to our customer ********************** team if you have further questions please email ********************************************************************* you for your understanding.Sincerely,****, *********** ***

• Review fromMark C

  Date: 07/29/2025

  1 star
  Our entire trip was canceled due to flights being canceled the day before our trip. But there was absolutely nothing from Allianz and we submitted all forms. Never use them again. Will not recommend them either.I received a fabricated, prepared response from Allianz from my statement above. NEVER USE THEM.

  Allianz

  Date: 07/30/2025

  Dear Valued Customer, We sincerely apologize for the inconvenience and frustration you have experienced with your recent trip cancellation and the subsequent handling of your claim. We understand how disappointing it must be to have your travel plans disrupted and not receive the support you expected. Please know that we are committed to providing our customers with timely and effective assistance, and it is concerning to hear that your experience did not meet these expectations. We would like to investigate this matter further to understand what went wrong and how we can rectify the situation. If you could provide us with your claim details or any reference numbers by emailing them to *******************************, we will ensure that your case is reviewed promptly and thoroughly. Our goal is to provide a resolution that addresses your concerns and restores your confidence in our services. We appreciate your feedback and take it seriously as we strive to improve our processes and customer service. Your experience is important to us, and we hope to have the opportunity to make things right. Thank you for bringing this to our attention, and we are here to assist you further. Sincerely, Social Care USA

• Review fromRohan T

  Date: 07/28/2025

  1 star
  Too many unclear exclusions , very difficult to understand the policy document. Not clear whether trip cancellation claim max is per person or for the entire party. Vague explanations for denial reasons. I recommend shopping around for insurance providers for trip cancellation part of the travel.

  Allianz

  Date: 07/30/2025

  Dear Valued Customer, We appreciate your feedback. We understand how important it is for our customers to have clear and comprehensive information about their coverage. Regarding your inquiry about trip cancellation claims, the maximum coverage can vary depending on the specific policy you have chosen. It may apply per person or for the entire party, based on the terms outlined in your policy. We recommend reviewing your policy documents or contacting our customer service team for detailed clarification on this matter. We are committed to improving our communication and ensuring that our policy documents are as clear and understandable as possible. If you have received vague explanations for denial reasons, please let us know, and we will be happy to provide more detailed information. Your feedback is invaluable to us, and we appreciate your recommendation to shop around for insurance providers. We are continuously working to enhance our services and ensure our customers have the best possible experience. If you have any further questions or need assistance, please feel free to reach out to us directly at *******************************. Sincerely, ***** Social Care USA

• Review fromJames W

  Date: 07/27/2025

  5 stars
  I like how the claim process is simplified with allyz app and website. No phone calls had to be made.

• Review fromChristopher Q

  Date: 07/26/2025

  5 stars
  I usually contact the BBB to make a complaint about a business, not endorse it, but I am making an exception for Allianz. When I have had to file a claim, the process was very straightforward. Everything that was expected of me was laid out i. the claim and if there were any items that could delay the claim they contacted me to make sure I was aware of what was needed and told me how I could get or find what is needed to process the claim.Allianz did not give me any hassle when I filed a claim, worked quickly in the past cases when making a claim and had paid my claim quickly. This really is a must for any travel because things will go wrong and situations will not be covered by the provider and a travel insurance policy will cover tour loses exactly as specified. Please get a travel insurance policy if you travel and get it with Allianz.

• Review fromJanet B

  Date: 07/25/2025

  5 stars
  The claims process was easy because I had all the necessary documentation. I had already filed with my health insurance, which was not easy, but this filing went smoothly. I'm grateful for the coverage of the remaining ambulance bill.The reimbursement was quick and I would recommend this insurance for out of country travel. *****

• Review fromLarry L

  Date: 07/25/2025

  5 stars
  So glad that we had the Allianz insurance. Our flight got cancelled and American Airlines was of no help to us. We had to just figure it out on our own. We had 2 rooms for an extra night and food. Allianz checked into our claim immediately and we were reimbursed quickly. Definitely a good experience with your company. Definitely use you again. Thank you so much!

• Review fromArlene L

  Date: 07/24/2025

  5 stars
  I was very satisfied with the efficiency and timeliness of my refund.

• Review fromRICHARD H

  Date: 07/24/2025

  4 stars
  I had a great experience with this company. Had to cancel a flight due to medical reasons. After submitting all required documents. I was fully reimbursed and I'm very satisfied.

  Allianz

  Date: 07/30/2025

  Dear Valued Customer,Thank you for sharing your positive experience with us. We're delighted to hear that you were fully reimbursed after canceling your flight due to medical reasons and that you are satisfied with our service.Your feedback is greatly appreciated and motivates us to continue providing excellent support to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.Sincerely,******************