Customer ReviewsforJoe Bowman Auto Plaza

I made a huge mistake concerning having my 2011 chevy tahoe service problems resolved by Joe bowman chevrolet. From start to finish this has been a nightmare! The dishonesty of this service department is unsurpassed. It's hard to understand how this dealership has survived for all these years. After spending an exorbitant amount of money to have our problem diagnosed we elected to have a remanufactured motor installed in our vehicle. Unfortunately Joe bowman service department did not align the motor/structural oil pan properly causing us numerous transmission problems to the tune of $ 6,000.00. Joe bowman assumed no responsibility for the faulty installation. Before anyone agrees to have Joe bowman perform any service work on their vehicle, I would strongly recommend that they read the reviews for this business which I failed to do.

As stated to you previously we take issue with the statement from ***** ************ that the issue you had with your transmission were due to our engine replacement that we performed on your Tahoe, and no the shop that rebuilt your transmission when you were in *******. We offered to schedule a meeting to discuss with you and show you why we take issue with this statement, but heard nothing from you in regards to that.

Have purchased 3 vehicles for family members in the last 4 years. Have been satisfied mostly until now. Purchased the "biggest" warranty available, and 7 months after purchase we had to have service on our 2018 Chevrolet Suburban. Were told that the warranty would not cover repair, and WE insisted that they contact the warranty company for verification. We were then informed it would be covered and set up a date for service /repair. We were shifted between 2 different service advisors and told multiple different things. We told one advisor that we thought there was an additional problem with the vehicle, which was in fact true. We had NO problem with our vehicle being kept Monday-Friday, just asked for communication. We were told after the repair that the vehicle would need a front end alignment, and that it would be completed before we took it home. On our repair ticket, it states multiple issues were resolved and a front end alignment was performed. We drove the vehicle home on a Friday, and knew on our way home that it was not aligned properly. We also noticed that our grill had a crack in it that we had not seen before. We called the next business day and voiced our concerns, and were told that the alignment was completed, and that we should have received paperwork showing the measurements before and after alignment. We did NOT receive this paperwork and were assured we would get this the next day. We were also told that there is no reason that anyone at the dealership would have opened the hood of my car, when we know that it's highly likely that someone would have popped the hood when working on the struts. Again, we were told that they take photos of the vehicle before service, and they would provide us with the photo proof that the vehicle was damaged when we brought it in. 48 hours later, we have not received either, and when we called to inquire, we were told they were "very busy." It's unfortunate that now we are considering cancelling our extended warranty. We certainly feel like we can't take our vehicles to this dealership due to lack of communication and trust.

When I first received the call about your concern about the struts on your vehicle, I was told that you were looking to replace the struts but another shop had told you that they were not covered under your Zurich contract. I then called to check the coverage myself an confirmed that you did in fact have coverage to replace them. We then set up an appointment and ordered the struts. ****** also confirmed that no one had called prior to check your coverage prior to my calling that day. Once the tech got the vehicle in, he was concerned about the connectors, and we had to order those. That did delay getting the repairs completed, but you were updated as to the status at that point. I am the service manager, so you were transferred to an advisor for the work to be completed so that the communication would remain through one reference point. After the repairs were done, you then contacted me about the alignment being off as well as the crack in the grill. I assured you that I would get all that figured out for you. Many things cause a vehicle to pull. It doesn't mean that the alignment is out. And as far as the grill, I know we have to open the hood, but I meant that some sort of force would cause the grill to crack and the tech that worked on your vehicle would certainly have come to me if he damaged it. We are honest and would take care of anything if we were the cause. I spoke with you yesterday and did inform you of us being short staffed and that i would call you today with an update. I have continued to communicate on a regular basis. I am not sure why that would cause you to post on BBB or consider asking for a refund for your extended warranty. I will be in touch with any other information that could help to explain the concerns that remain on your vehicle. Jamie J****, Service Manager