We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Gun Dealers

Charlie's Custom Clones

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gun Dealers.

Complaints

This profile includes complaints for Charlie's Custom Clones's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Charlie's Custom Clones has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 34 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a riflescope that was listed as in stock. I was charged but then informed I needed to provide proof of my identity because of the scope being restricted from export. I provided the information. The status on their website never changed and kept listing my order as verification needed. I contacted them to ask if everything was ok with the order but received no response. I continued contacting via chatbot, emails and attempted phone calls but never actually spoke with anyone nor received updated information.

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to formally request a refund for my order placed on April 16. The item was listed as in stock at the time of purchase, which was the primary reason for my order.After a week, I checked my online account and noticed that the order status remained "pending." To clarify what this meant, I contacted customer service and was informed that "pending" actually indicated that the item was out of stock but expected to be restocked soon.Another week passed with no updates, so I reached out again and requested that my order be canceled and my payment refunded. However, I was offered in-store credit instead. I declined this option and reiterated my request for a full ************ is May 9, and despite my repeated efforts, I have yet to receive the refund. Given the delay and the misleading inventory status at the time of my purchase, I urge you to process my refund immediately. Please confirm the refund has been initiated and provide a timeline for when I can expect the funds to be returned.I appreciate your prompt attention to this matter. Please let me know if any further details are needed.

    • Initial Complaint

      Date:04/13/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 7, I ordered a shotgun through Charlies custom clones. I then found out they did not have the item in stock that was listed on their website so according to their refund policy, I would be able to get a refund. They canceled my order on January 19, 2025 I have emails back-and-forth Asking them about my refund. They say it takes a while to process, most businesses can process a refund within 8 to 10 days Im still for my refund and according to them they do not update the status of your refund. I send an email out once a week asking for my status. I get no replies back.. I find it hard to believe that a state would allow somebody to operate their business like this and hold that amount of money from consumer.

    • Initial Complaint

      Date:03/05/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On January 27, 2025, I went onto Charlies Custom Clones website and found a firearm part I have been looking for. The site listed 11 items in stock. I purchased the item, paid a few dollars for shipping protection, and was given an order number. A few days later I received an email stating the shipping protection was no longer valid, but no information about the item I ordered. I looked on their website the item I ordered was no longer listed. I emailed the business and was informed by *** that the item I purchased was no longer in stock. On February 5, 2025, I cancelled my order and I received confirmation of this same day. I was told my money would be refunded when the manager can catch his breath. It is now a month later and I still have not received my refund.

    • Initial Complaint

      Date:03/03/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased this scope on Feb 4th it was never sent. I asked for it to be canceled. They canceled it on February 16th and never refunded my credit card.

    • Initial Complaint

      Date:01/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On December 29th I placed an order for a product that was identified as in-stock on the vendors website. They immediately charged my credit card, but changed the order status to, "on hold pending manual review". I contacted the company multiple times by email asking why it was in this status only to receive AI generated responses. Their phone number goes direct to voicemail. I waited several weeks without update and requested that my order be cancelled. I received more AI responses, some telling me that I can't cancel my order because it's difficult, and then later threatening a large restocking fee. I responded that I would report the company if not refunded, and then received a message saying that they did not ship the product I paid for because they prioritized using it for other orders over mine. I asked for a refund again and have received no further responses from the company. They have effectively stole my money, which is not a huge sum, but it is $270.10.

    • Initial Complaint

      Date:12/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couple products online. The following day the status of my order changed to requires manual verification. After a week or so there was no change and the items were not shipped so I contacted customer service. They would not answer my questions unless it was the email associated with the order and when i finally got a response about my order they told me they were cancelling it because my products were not in stock. That was on December 11th that they cancelled the order. I have since not received a refund and now they are no longer responding to my inquiries about where my money is. It is now December 26th and i am now out both the product i purchased and the $201 im due.

    • Initial Complaint

      Date:12/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in June 2024 for a rifle to be sent to a gun shop in my area. The amount of the order was $1294.97. It was from Charlies custom clones. I realized I had given them the wrong address and decided to change my mind on placing my order, contacted them and asked them to cancel my order which they replied they would and I would get a full refund. I have tried contacting them many times by email and calling them. Ive only gotten a couple of responses stating that they would refund my money in full, but I have never received a refund.

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for $197 worth of merchandise approximately 2 month ago. When my order arrived I only received one $10 item. I have been trying to get the rest of my order, or a refund for the last month and a half.

    • Initial Complaint

      Date:11/18/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a purchase from the Charlies Custom Clones website, which advertised a product other than the one that was actually for sale. When the sales team informed me of this misleading advertising, I cancelled my order and emailed the sales team at ******* Custom Clones. Despite cancelling my order, my credit card was charged and the charges have not been reversed. I've tried reaching out to the customer service team at Charlies Custom Clones; however, no one responds. The charges to my card have not been reversed. No products were ever received. I want a full reimbursement of the charges that were applied to my credit card.

    Charlie's Custom Clones is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.