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          Olde Town Chimney Sweeps has 1 locations, listed below.

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            Business ProfileOlde Town Chimney Sweeps

            Chimney Cleaning
            BBB accredited business

            Additional business information

            Additional Info:
            Olde Town Chimney Sweeps has been family owned and operated for over 30 years. We strive to maintain our excellent customer review and take great pride in enhancing your burning experience.
            See all additional business information

            Contact Information

            5954 Brooke Pl

            Gloucester, VA 23061-4177

            Get Directions
            Visit Website
            (804) 693-2859

            Want a quote from this business?

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            Customer Reviews

            5/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 10/10/2023

            Years in Business: 39

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Products & Services

            -Chimney cleaning and inspections
            - Level 2 camera inspections available
            -Repairs and Relining
            -Stove sales and installations

            Business Details

            Location of This Business
            5954 Brooke Pl, Gloucester, VA 23061-4177
            BBB File Opened:
            11/10/2008
            Years in Business:
            39
            Business Started:
            8/1/1984
            Business Incorporated:
            1/10/2014
            Accredited Since:
            10/10/2023
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2705171177 for this business, issued by Department of Professional & Occupational Regulations (DPOR). The expiration date of this license is 12/31/2024.

            These agencies may include:

            Department of Professional & Occupational Regulations (DPOR)

            9960 Mayland Dr STE 400

            Richmond VA 23233

            (804) 367-8511

            http://www.dpor.virginia.gov

            BBB records show a license number of S3812296 for this business, issued by State Corporation Commission - Virginia

            These agencies may include:

            State Corporation Commission - Virginia

            Tyler Building, 1300 E. Main St.

            Richmond VA 23219

            (804) 371-9967

            https://www.scc.virginia.gov

            BBB records show a license number of 2705171177 for this business, issued by Department of Professional & Occupational Regulations (DPOR)

            These agencies may include:

            Department of Professional & Occupational Regulations (DPOR)

            9960 Mayland Dr STE 400

            Richmond VA 23233

            (804) 367-8511

            http://www.dpor.virginia.gov

            Type of Entity:
            Limited Liability Company (LLC)
            Contact Information

            Principal

            • Mr. Ryan Van Houdt, Owner

            Customer Contact

            • Mr. Ryan Van Houdt, Owner
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a chimney sweep

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/21/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I contracted with this company to simply clean two pellet stoves. During the process of cleaning one of the technicians broke a part., they pointed this out to me and stated they did not have the park with them and would be returning within a few days that was the first week of July. I contacted the business again in August, and was assured that the owner would be coming out to assess the damage several weeks after that he arrived to acknowledge that the employee had moved on, and personally assured me that it would be repaired by the end of the week that was five weeks ago. I have both called and left text messages for the past three weeks. None of which were responded to. I'm reaching out to better business to see if this can be resolved either through a fix or return of my *****
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Kenneth M

            02/17/2024

            After two winters in my new home I called and scheduled for Olde Town Chimney Sweeps to clean my chimney. They provided a very reasonable cost and were right on time. I was under the belief that I should have the chimney cleaned after every winter. After inspection the technician informed me that I did not need cleaning every year, but rather after several cords of wood. In other words, they could have simply come every year but they were completely honest and gave me good guidance, saving me considerable money. A little honesty is a good thing.

            Olde Town Chimney Sweeps Response

            02/23/2024

            Thank you so much for the review. Honestly is important in business and we strive to maintain that standard. Look forward to servicing your chimney in the future.

            Local BBB

            BBB of Greater Hampton Roads

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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