Additional Information for SneakFoot

BBB has received over 450 consumer complaints from across the US that allege customers have made purchases from www.sneakfoot.com, a website that advertises as an "independent reseller" of name brand products ranging from shoes, apparel and other miscellaneous items, but never received the products or a refund.  BBB has received over 8,500 inquiries into this company since our file opened in June of 2020. 

The company claims to be located in Glen Allen, Virginia and the address provided is a UPS store. The website claims the company is located in Northern Ireland, however, the registration for the State Corporation Commission does confirm the director lives in Glen Allen VA.  Further research shows the website is registered out of Canada and was opened in February of 2020. The telephone number advertised for contact with the business, directs any communications to be sent via email to [email protected].  

The company has now posted the following message on their website. 

"URGENT Notice: We are currently in the process of refunding ALL outstanding orders with Sneak Foot. Processing times vary and may take up to 6 business days to process into your bank account on file.Should you not receive a refund, (which would be in a very rare case, such as an issue with your card changing or not being on file) we recommend contacting your bank and initiating a dispute / chargeback in order to recover the funds, but please wait 6-7 business days following the reply to this email.Following that process, we will not contest the dispute, unless truly the order has arrived and will only provide counter-evidence in that case. Thank you. We sincerely apologize for the inconvenience caused. Sneak Foot ran into a major supply issue and is temporarily closing its doors until further notice as this matter is resolved. We will post updates on site, should any come, or on our social media. Additionally we are attempting to recover our Instagram page, which was compromised by hackers and subsequently deleted. Facebook / Instagram has been unfortunately, not very helpful in this matter but keeps annotating that it should be resolved within 3-6 weeks. Refunds are being manually issued, in order, per order. There are currently 743 orders we are addressing, and around 113 orders that may be lost in transit / returned but not recovered.We are happy to work with you, but ask for your patience, and any orders that are refunded fully, we may not respond further on. If you paid via PayPal, you can open a claim via the PayPal resolution center, and we will respond in a manner that grants you a refund.Otherwise, we appreciate your time and business and ask kindly to please leave a positive review when your order arrives. We are currently awaiting the arrival of 329 orders that were shipped towards the end of last week that were not impacted.If you are part of this, you will have a tracking number in your email and order screen. DATED: 6/20/21 Thank you, Sneak Foot"

The Better Business Bureau strongly encourages consumers to use caution when dealing with online retailers, especially with extremely high mark ups on items being sold.