Complaints

This profile includes complaints for Weinstein Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Weinstein Properties

  3951A Stillman Pkwy Glen Allen, VA 23060

• 

  Weinstein Properties

  9500 Brightway Court Richmond, VA 23294

• 

  Weinstein Properties

  4037 Lamplighter Dr N Chesterfld, VA 23234-3431

• 

  Weinstein Properties

  5950 Westower Ct North Chesterfield, VA 23225

• 

  Weinstein Properties

  4401 Sprenkle Ln Henrico, VA 23228-3550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I stayed in *********** before. I saw people charging EVs since 2020. I moved in again 1 month back. I bought an EV and started charging from my apartment outlet (I pay the bills). All of a sudden the leasing office called me and started yelling at me saying I can not do that. I asked for a written notice and a circulation to everyone. they denied and asked me to abide by what they are saying verbally. reason the gave is a tripping hazard where I offered to use a cover for the wire which ensures safety. they asked me to leave and no way they want ONLY me to continue EV charging from my apartment outlet as they said a nosy dweller complained. The management's behavior is disrespectful, discriminatory.

  Business Response

  Date: 10/22/2024

  Good Afternoon, 

  We are writing in response to complaint # ******** from Mr. *** regarding the charging of his EV at **********************. On Thursday, October 17th,2024, it was reported to the leasing office that a neighboring home was experiencing their lights flickering. They also reported a cord laying across the sidewalk and creating a trip hazard in the community. On this date, the team reached out to Mr. *** to inform him that he could not charge his EV using an outlet from inside his apartment home and/or leave the cord laying across the sidewalk.
  
  We adamantly oppose the statement that our team is discriminating against Mr. ***.This is the same course of action we intend to take with any other resident that is charging their EV using an outlet from within their apartment home. The amperage required to charge an EV, when factored in with the other electrical demands in the household, outweighs the electrical capacity of the circuit.From a safety standpoint for our apartments electric capacity and from the manufacturer specifications for EV charging, we do not provide the required circuit to safely charge an EV. This is the first issue of this nature that has been brought to the management teams attention. A community wide communication is not applicable as this is not an issue that is applicable to all residents.Our team will continue to address any EV charging in the same manner. We encourage Mr. *** to inform of us anyone else on the property who may be doing this so we can address with them directly.
  
  We recognize that if Mr. *** can no longer charge his EV on the property that the home may no longer suit his needs. As a gesture of good faith, we offered Mr.*** to be let out of his lease without penalty to find a home that will better suit the needs of him and his family. 

• Initial Complaint

  Date:10/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: *********************************************************************************.
  
  Regards,
  
  ****** *******
  
  
  
  

  Business Response

  Date: 10/24/2024

  Good Afternoon,
  
   
  
  I am reaching out on behalf of ***************** and Weinstein Properties regarding complaint #********. The filer of the complaint, ****** ******* previously applied for a home at *****************, however, ultimately did not move into our community. We see that shes requesting a refund of $699 which includes her administrative fee of $199 and security deposit of $500.
  
   
  
  Upon reviewing her account, the leasing office did not properly process her security deposit refund of $500. We are sincerely sorry for this administrative error. Typically, the $199 administrative fee is non-refundable if the applicant cancels after 72 hours, however given significant delays in properly refunding the $500 security deposit we will be refunding ****** the $199 administrative fee as well.
  
   
  
  We are sincerely sorry for this error and our delays. All has been communicated to ****** as well via email and she should receive a refund check in the mail to her provided forwarding address.
  
   
  
  Sincerely,
  
   
  
  ******** Ventry ********* Regional Property Director
  
  Weinstein Properties
  
  p: ************
  
  a: ****************************************

• Initial Complaint

  Date:10/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

  The response is not satisfactory for 2 reasons.

  1) The lease specifically states "(A) Termination Rights. If the apartment premises are damaged or destroyed by fire or other casualty to an extent that the Tenant(s) use and enjoyment of the apartment premises are substantially impaired or required repairs can only be accomplished if the Tenant(s) vacate the apartment premises, either the Tenant(s) or the Landlord may terminate the Lease."

       I, the Tenant, am the only person qualified to say whether living with a crack in the ceiling running the length of the wall and outside balcony substantially impairs my use and enjoyment of the premises. It most definitely does substantially impair my use and enjoyment of the apartment. It's a huge safety concern and a constant source of anxiety, and therefore I had the right to move out within 14 days, which I did, as well as being entitled to the return of all security deposits and prepaid rent, plus accrued interest.

  2) Weinstein stated that I reported a leak in the ceiling on April 15th, which they declare they fixed.  They did not fix it. It only got worse over time, and I complained about it on several occasions to Maintainance and the Front Desk.  The leak in the ceiling was constantly dripping into a bucket I had on the floor.  Attached is a photo of the leak, time/date stamped on April 28th, the day I moved out.  This is only further proof of Weinstein's false assertions in this case.

   

  Regards,
  
  ********* ******
  
  
  
  

  
  technically owe me. 11. CASUALTY DAMAGE OR CONDEMNATION. (A) Termination Rights. If the apartment premises are damaged or destroyed by fire or other casualty to an extent that the Tenant(s) use and enjoyment of the apartment premises are substantially impaired or required repairs can only be accomplished if the Tenant(s) vacate the apartment premises, either the Tenant(s) or the Landlord may terminate the Lease. If Tenant(s) desire to terminate the Lease, the Tenant(s) must vacate the apartment premises and within fourteen days thereafter, serve on the Landlord a written notice of Tenant(s) intent to terminate the Lease, in which case the termination shall be effective as of the date of the casualty or the date on which Tenant(s) actually vacate the apartment premises, whichever is later...If the Lease is terminated, the Landlord shall return all security deposits in accordance with Va. Code ***. ********* and prepaid rent, plus accrued interest, recoverable by law...

  Business Response

  Date: 10/29/2024

  ********* transferred into her second apartment with us on March 23rd, 2024,signing a 12-month lease that extended until March 23rd, 2025.
  
  On April 5th, 2024, she reported a minor leak in the guest bedroom. Our maintenance addressed the issue the same day by clearing the balcony drain and patching the affected ceiling area. After this work was completed, we did not receive any further reports from ********* regarding the leak in the guest bedroom.
  
  On April 15th, 2024, ********* contacted our Emergency Maintenance line about her living room ceiling. She described it as moving up to 8 inches and peeling back 10 to 15 feet. Our team treated the matter with urgency and reported to the home the same day to investigate. Cracking was noted near the left interior wall, closest to the hallway area, but there were no significant signs of detachment from the walls. High winds are typical for the 15th floor of a high-rise building; the weather on the day Ms. ****** is referring to, did see higher winds than normal. Despite the high winds, our team determined the ceiling remained secure. Our maintenance supervisor checked for moisture and found no concerns. While we can understand that this was a concerning situation for Ms. ******* our team responded immediately and thoroughly inspected the area. We are confident that there were no structural concerns present.
  
  In order to ensure there was no active source of moisture, the team held off on sealing the crack immediately. ********** was made aware of this by our Maintenance Supervisor, who kept her updated throughout the process and with routine check ins to the home for further observance of the cracked area. On April 28th, 2024, ********* returned her keys via the office drop box and emailed to request termination of her lease under Clause 11 regarding Casualty Damage. While we can empathize how Alexandira may not have felt 100%comfortable in the home, our assessment indicated that the home was livable and did not pose safety concerns. After *********** move-out, we observed minor cracking in the ceiling, but again confirmed no signs of instability.Unfortunately, the team did not receive any communication about **********s dissatisfaction with the repairs until she turned in keys. Our team would have welcomed the opportunity to discuss this and reassure her about her living conditions, but unfortunately were not given the chance to do so.
  
  There was no evidence of the home being unlivable and Ms. ****** made no attempts to bring these concerns or her desire to vacate to our attention. We regret we did not have the opportunity to resolve the issue in real time, but given the circumstances, we must hold firm on the termination charges.

• Initial Complaint

  Date:10/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [Provide details of why you are not satisfied with this resolution.]
  
  Regards,
  
  ******* *****
  
  
  
  
  had forgotten about our conversation. She told me that she would call the property and get her manager involved. Some time later, She called me stating that I had an outstanding balance and needed to pay it. Again, forgetting about our conversations. This went on for a couple of months. Never received the proof. She told me that the property refused to sent it and I should not have to pay it. She also stated that she would call me back. She never did, even after leaving her several messages. Then I received a call from a collections company about my outstanding balance. When I finally got a hold of *****, she stated that she could not speak to me about it since it was in collections. I paid the collections to prevent this from being reported to the bureaus which would be a nightmare to remove. I would like to be repaid what should have never been added in the first place.

  Business Response

  Date: 10/18/2024

  The presence of bed bugs was confirmed by both the maintenance supervisor and the pest control technician.  We keep an electronic record of each time a key is scanned out and back into our key system.  No one entered this apartment after the resident vacated other than the maintenance supervisor to complete the move out inspection.  He visually confirmed, as did the pest control representative.

  In an effort to come to a compromise with the resident, we agreed to reduce the cost of treatment by half.  We will not reduce it further.

  Thank you.

• Initial Complaint

  Date:09/11/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [email protected] appreciate your help.
  
  Regards,
  
  *****************************
  
  
  
  chose. They sent the pest control on Friday 9 but I had to fly to ***** to look for my husband and my dog ??who were coming from *********. They told me that I should vacuum my entire house that day, to which I told them that I couldn't do it because I would be traveling, so they sent someone as a "courtesy" to vacuum my room. When I returned from ***** (Sunday 11) I had to go to a hotel because the flea problem continued. I stayed there for 5 days until they sent another pest control on Wednesday the 14th because the first one hadn't worked since I hadn't vacuumed every day. They refused to pay for my hotel. Finally I returned to the apartment on Thursday the 15th with my family and my dog ??got fleas. I had to spend money on flea shampoo, flea collar and other household products. They sent me back to pest control for another two weeks until they exterminated the fleas. But then they refused to give me back all of my rent money and they only want to give me back 199 USD.I want refund

  Business Response

  Date: 09/18/2024

  Good afternoon,
  
  In response to *********************************** recent complaint regarding her move-in experience. On September 12, 2024, the property manager had an in-person discussion with ******************** about her concerns, specifically regarding the cleanliness and the presence of fleas in her home.
  
  We acknowledged that we do agree fleas were found in the home. However, we clarified that our team did not move her into a home infested with fleas. Our team conducted a preventative pest inspection on July 10, 2024, prior to ******************* moving in, and the vendor did not note pest issues during their inspection. We also replaced the carpet on July 30, 2024, prior to her move-in,and our team conducted a thorough inspection of the home the week before her move-in. Along with our carpet vendor, paint vendor and cleaning vendor performed at that time, and no one reported fleas.
  
  We understand that ******************** felt her move-in experience was not ideal. We were just as surprised and concerned as she was when learning of the flea issue. As a gesture of goodwill, we agreed on a $500 concession, which has been credited to her account. ******************** has chosen to continue her lease with us instead of taking advantage of our offer to break her lease without penalty.
  
  At the time, we believe this resolution addresses her concerns adequately. We appreciate the opportunity to clarify this matter.

• Initial Complaint

  Date:08/16/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********************************* Apartments,I am writing to formally request a letter verifying my rental history at your property located at **************************************. My residency at this address was from March 2019 to March 2020.I am currently in the process of applying for a new apartment and have encountered a significant issue. A credit reporting agency, First Advantage, has reported an eviction on my record, which is inaccurate and has prevented me from securing new housing.To clarify the situation, I would like to provide a detailed account of the events that transpired during my tenancy. In March 2020, my roommate's auto-pay for the rent failed to process. Due to our absence from the country at the time, we were unaware of the missed payment until receiving a notice from your office. Upon my return, I promptly addressed the situation with my roommate and instructed them to handle the matter, including any legal fees associated with an unlawful detainer lawsuit, which had been initiated.I subsequently learned that the case was dismissed, and I believed the matter was resolved. However, the inaccurate eviction report is now causing severe hardship.I am requesting a letter from your office confirming the following:* My residency at the property from March 2019 to March 2020.* The nature of the issue that arose regarding the missed rent payment.* The fact that no eviction was ever finalized.This letter is crucial for me to dispute the inaccurate information with First Advantage and to successfully apply for new housing. I kindly request that you provide this letter as soon as possible.Thank you for your prompt attention to this urgent matter.

  Business Response

  Date: 08/21/2024

  I am reaching out on behalf of Kings Crossing Apartments and Weinstein Properties regarding complaint #********.
  
  Upon receiving the complaint, a detailed review of Mr. ******** account was conducted. There were no errors found on the part of Kings Crossing and all information was properly recorded. After communicating with ****************** via email, we were informed that a letter was needed stating that he was not evicted, that he provided proper notice to vacate, and that his account was in good standing when he did vacate. This was needed to clarify information obtained during a credit screening process. All of this information was accurate, and we provided him with a letter detailing his account and stating that he provided proper notice and vacated the community in good standing. ***************** stated via email that the letter satisfied his request. We also asked that he contact the office if we could be of any additional assistance. There has been no additional communication from ****************** after the last email send by the office and his concerns appear to be fully resolved.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Shortly after moving out on Jun 09 2024, we received a surprise in our final billa hefty $850 pest control fee on Jul 09, 2024.I immediately visited the leasing office with my wife and requested the leasing officer to waive this charge. Recently, we received an update confirming from their financial administrator that everything is accurate. She even cautioned me that additional pest control fees would be incurred if payment wasn't made promptly.This is absurd! Throughout our entire stay more than 10 months, we encountered no cockroaches, and the thorough preventive checks conducted by their professional team consistently confirmed this. If their professionals found nothing, how could we have suddenly discovered such an issue?After reviewing the final bill, my wife became even more upset when she discovered that we were overcharged for two additional days beyond the agreed departure date. When I raised this issue with the financial administrator over the phone, her explanation was utterly absurd: she claimed that because the extermination process delayed the new tenant from moving in, we were liable for these extra days. Then I was informed by the leasing office manager that during the inspection on June 5, just 4 days before our departure, their staff discovered 3 cockroaches in our unit. While I understand finding them necessitates immediate extermination, I discovered in the Excel spreadsheet that they didn't carry out the extermination until June 11. It appears they were hoping the cockroaches would reproduce in the meantime. I was extremely displeased and questioned her why she didn't inform us promptly. She replied that she simply forgot to tell us. To demonstrate that my family did not bring cockroaches into this unit, I reached out to my former landlord in ******** to request a confirmation letter affirming our innocence. My former landlord has agreed to provide this report.

  Business Response

  Date: 08/23/2024

  Good Morning,
  
   
  
  I am reaching out on behalf of Addison at Wyndham and Weinstein Properties regarding complaint #********. The filer of the complaint, ***********, past resident of ***************************, is disputing the $850 pest treatment and trip charge and rent responsibility.
  
   
  
  Hu Cui did not report any pest concerns in the home and our pest vendor, McGanns Termite and ********************** discovered the ***** issue when completing a notice to vacate inspection on June 5th, 2024. The home was not infested prior to the residents moving in. No pest concerns were notated on the residents move-in inspection report. The home prior to the residents moving in, did not have a pest history for German roaches. It is our position that the infestation was caused by these residents, and their failure to report the issue to management further exacerbated the issue. The residents vacated on June 9th, 2024, and ****** started treating the home on June 11th, 2024. The pest issue was cleared as of July 11th, 2024. The ***** infestation took 19 treatments and trip charges to clear the infestation. This resulted in the $850 pest treatment and charge.
  
   
  
  Management tried to explain to the past residents that both the management and pest vendor do not want pest issues. Due to the pest infestation, we were unable to move a new resident in.
  
   
  
  When a resident decides to leave our community, a 60-day notice is required before vacating. Our team received an email on May 7th, 2024, stating the residents wanted to move-out. Unfortunately, the e-mail did not specify a date in which they would be vacating the home, so our team was unable to process their notice in our system. On May 23rd, 2024, we received another email confirming a vacate date of July 2nd, 2024, and their notice was subsequently entered into our system. Since our team failed to communicate the original May 7th email was insufficient, we compromised on the rent responsibility and honored the 60-day notice from the May 7th email. It was agreed upon that the resident would vacate on July 6th, 2024, and this would be their final date rent responsible for the home. However, the residents failed to vacate on July 6th, 2024. We did not receive possession until July 9th, 2024, so the residents were instead held rent responsible until July 9th.
  
   
  
  It is our position that under the lease agreement, the resident is responsible for the pest control and rent responsibility charges. We encourage the resident to set up a payment plan with our collections representative to remedy the outstanding balance of $850.
  
   
  
   
  
  ******************************* Area Manager
  
  Weinstein Properties
  
  p: ************
  
  a: ************************************************************

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Better Business Bureau:
  
  I have reviewed the offer and/or response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  Thank you for your response to my complaint. While I appreciate the offer of $60 as a gesture of good faith, I must respectfully decline this partial compensation as it does not adequately address the issues raised.
  1. Visibility of the Parking Tag: According to your policy,the parking tag must be displayed on the rearview mirror, which I ensured. My vehicle was parked with a sunshade covering the windshield, but the tag was clearly visible from the drivers side. The lack of a clear photo from this angle in the evidence provided does not conclusively demonstrate non-compliance on my part. I have included a picture showing the tag visible from the drivers side, highlighting this oversight.

  
  2. Policy Clarity: The parking policy does not explicitly state that the tag must be visible through the windshield or from any specific angle. This ambiguity in the policy wording is a significant factor in this dispute. I urge Weinstein Properties to revise and clarify this policy to prevent future misunderstandings and ensure fair enforcement.

  
  3. Photo Evidence: Your response mentioned that multiple photos were taken from different angles. However, the most logical and pertinent photoshowing the tag from the drivers side, where it was clearly displayedwas notably excluded. Given that the policy requires the tag to be hung from the rearview mirror, this angle should have been included to fairly assess compliance.

  
  4. Requested Resolution: I reiterate my request for a full reimbursement of the $180 towing fee. I did not seek compensation for the missed workday, Uber expenses, or the mental impact of this incident, as I approached this in good faith, seeking only the towing fee reimbursement.Offering $60, which is not even half of the towing fee, is insufficient. I am willing to cooperate and hope we can come to a fair resolution. If a full reimbursement is not feasible, I would appreciate a significantly higher amount than $60 to reflect the circumstances more accurately.
  I appreciate your willingness to address this matter and look forward to a resolution that fairly compensates me for the wrongful towing of my vehicle. Please feel free to contact me if further discussion or clarification is needed. Thank you for your attention to this matter. 
  
  Regards,
  
  ***************************************
  
  
  
  

  
  t to see the tag through the windshield. However, tag was clearly visible from the driver's side. I subsequently contacted Weinstein Properties Management and spoke with ***************************, property manager at 2000 Riverside, she informed me of receiving pictures from the towing company, all taken from multiple angles but notably excluded a clear shot from the driver's side where the tag was clearly displayed. When I questioned why Weinstein Properties did not request a clear photo from the driver's side, ************** did not acknowledge this concern. This lack of transparency suggests potential collusion between Weinstein Properties and ****** Towing South.Requested Resolution: I am requesting Weinstein Properties to reimburse me the $180 towing fee due to Weinstein Properties' failure to clarify parking policy details and ensure fair enforcement. The vague wording of the parking policy appears deliberate, potentially leading to misunderstandings and wrongful towing incidents that benefit the towing company.

  Business Response

  Date: 07/18/2024

  Good Afternoon,
  
   
  
  I am reaching out on behalf of 2000 Riverside Apartments and Weinstein Properties regarding complaint #********.
  
   
  
  Our team has reviewed this complaint and confirmed that our parking addendum adequately explains the necessity of the parking tag needing to be visibly displayed on the rear-view mirror. In this instance, the resident had a large sunshade on the windshield blocking all visibility of the windshield area and parking pass. Our contracted vendor works closely with us to frequent our parking lot to ensure that vehicles parked in this lot have proper decals displayed. Our intention with this is to ensure that only our residents are utilizing the convenience of our parking lot and to keep river traffic and pedestrian vehicles out of this lot considering our very close proximity to the **************** and ***** River park system.  In the circumstance that a vehicle gets towed from our lot, we require photo evidence of the vehicle towed from the vendor. Multiple photographed angles were provided to us for our records, to verify the tow was fair and aligns with our policies set in place. The parking tag was not visible in any of the photos and the tow was justified. While we are not able to reimburse for the full tow that occurred, we do feel that meeting in the middle and issuing a concession of $60 is fair and will be issuing this to the residents account as a gesture of good faith. We adamantly deny any collusion with our towing vendor as we believe towing is a last resort and acknowledge the inconvenience this has caused for our resident. We encourage the resident to let us know of any further questions or concerns they may have about parking their vehicle on the property.
  
   
  
   
  
  ******************************* Area Manager
  
  Weinstein Properties
  
  p: ************ 
  
  a: ************************************************************

  Business Response

  Date: 07/23/2024

  Hello *******,
  
  Thank you for reaching out. I appreciate your patience as I reviewed your concerns and request for additional compensation for the recent towing of your vehicle.As mentioned in our previous response, our view is that the parking addendum adequately explains the necessity of the parking tag needing to be visibly displayed on the rear-view mirror. As indicated below, the sunshade placed on your windshield obstructed the visibility of the parking pass. Multiple photographed angles were provided to us by the towing vendor, in an effort to verify the tow aligns with our policies set in place. The parking tag was not visible in any of the photos and the tow was justified. While I can appreciate that you may not agree with our position, we are not able to offer any additional compensation. 

  Customer Answer

  Date: 07/25/2024

  [A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: **********************************************.
  
  Regards,
  
  ***************************************
  
  
  
  

• Initial Complaint

  Date:06/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a notice that I have a collection from ************** AT ************ on my credit report. It says it was opened on 04/03/2024 for $3,291.00 with account number starting in ******* that I am not aware of nor am I responsible for. I never went into business with this company or signed any agreements with them so they should not be reporting anything on my credit. This is a violation of my rights as a consumer according to the **** and FDCPA.

  Business Response

  Date: 07/02/2024

  This gentleman entered into a lease with ************** at *******************  His lease was terminated last August due to a drug bust at his apartment.  He had a known drug dealer living in the apartment.

  *********************, property manager, personally spoke with this resident.  He was fully aware of what happened and the consequences.

  We will not waive these charges.

  Thank you.  

• Initial Complaint

  Date:06/14/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a 2 bedroom in Abbington Landing in ************ VA and was approved. I paid the $50 application fee for my son and I as well as the $500 deposit. They said I had 3 days to pay my 1st months rent and I paid the $500 plus $1472.99 for the 1st months rent to secure my new home address on 4/19/24.. They then called me the following day stating they were gonna put me in a different unit because they had a customer that was wanted the apartment that I had already been approved for as well as paid money for to reserve my place. It was then stated to me that if the customers who wanted my unit didn't get approved then I would be able to get the unit I had already reserved. I began to complain for the wrong treatment when I had already went through the process of applying, I got approved and I paid the money I was told I had to pay to secure my unit. They then considered in making the new customers apply for a different unit beings that I had already applied for that particular address. The address was ******************************************. My move in date was supposed to be 6/1/24 according to my signed lease but the baked new on the 30th stating it won't be ready until the 4th. That was a major inconvenience because I moved out of my previous address the 31st in hopes to move in the new place on the 1st in which I moved my things out of the old address on the 30th and I had paid to keep the uhaul for 2 days to keep my things in the truck to move in on the 1st. Since they called 2 days before me moving meant I had to pay to keep the uhaul for 3 more days because of the inconvenience of the apartment not being ready. So on the 4th of June which was my day to move in they told me I had to pay another month's rent to move in, in which after I paid about $2100 I was under the impression that all I needed to pay had been paid already. They never said I had to pay another month's rent to move in. I've been inconvenienced and my son and I are staying with family.

  Business Response

  Date: 06/25/2024

  To Whom It May ********
  
  I am reaching out regarding complaint # #********.
  
  On 3/29/2024 we received Ms. ****** application, which was processed. However, due to the lack of response from ************** regarding her employment verification, we moved her application to the waitlist. Once her application was approved, it was canceled due not receiving all the necessary funds. She reapplied on 4/16/2024, however the original home was no longer available, and a new home was assigned. We did send her a welcome letter outlining the amounts due at move-in. Ultimately, she did not have all the funds needed to move-in and canceled.

  
  Please be informed that we have processed a full refund in the amount of $1,864 which was mailed to ************** on 6/12/2024, resolving her concern.  

  
  Sincerely,
  Owner Manager
  Abbington Landing
  Weinstein Properties