Business ProfileforPatient First

I visited the Patient First located at ************************************************************** on July 29, 2022. My claim was received by my insurance company ***************** on 8-1-22 and subsequently denied for no out of network benefits on 8-2-22. When I received the denial I called my insurance company in August of 2022 to ask why the clm was denied and was told that since I visited a Patient First in *********, ** that my visit was not covered as I have no out of state benefits. I explained to them that I did visit a Patient First in ********* and actually visited the one in **********, **. It turns out Patient First billed my claim using an incorrect facility id. The insurance agent called Patient First and explained the issue and was told that they would rebill my claim under the correct info. It could take up to 30 days. I checked after 30 days and my insurance company had no record of the claim being rebilled. I then called Patient First myself and was told that they would rebill again. This was in September or October of 2022. I then received a text message from Patient First in February stating that they were going to automatically take the money out of my bank account. I immediately called patient first again and explained the situation again and was told once again they would rebill. They placed a 60 day hold on my account so no money would be automatically taken. I then called my insurance company in March twice and they stated they still had no record of the rebilled claim. I spoke to Destiny at my insurance company and she also tried for an entire week to contact patient first. She called me back and said that she was never able to reach anyone at patient first. I called patient first and was told the claim was rebilled on March 26, 2023 and could take up to 30 days to show up. I then received a paper bill in the mail dated 4-1-23 I paid the $20 portion that was a copay from another dos that was paid by my insurance co. They now sent another bill with late fees.