Business ProfileforMarkel Insurance Company

It's been almost 4 years since an income audit was performed on our General Liability policy for our small business. We, nor our agent, received any correspondence regarding a balance due until recently...via a collections attorney's call. We were told that admittedly they had had communication issues in regards to notifying us of the balance due. However, they were unwilling to discuss negotiating the amount due. Typically if there was a discrepancy on numbers we would be notified within 30 days of the audit. We were not, and therefore moved on thinking there were no discrepancies. We are not questioning their numbers. Our major concern is that had we been notified in a timely manner we would have been able to take advantage of subsidies such as PPP loans and ERC's (which are no longer available to us) to offset the debt. Being a small business this debt makes a huge impact on our bottom line. Not only that, we will have to pay our accountant to redo our taxes for the affected years. Additionally, they have side-stepped paying our broker their fee and they've delayed the recognition of this revenue on their books during the pandemic. It seems strategic. We are looking for a pennies on the dollar settlement here. In our 20 years of business we've never dealt with a vendor acting this irresponsibly. These are very unprofessional business practices on Markel's part to say the least. Being as this doesn't seem to be an isolated incident, it sure seems prime for a class action lawsuit.Additional information: after receiving the letter from the collections attorney I reached out to Markel directly and spoke to an ***** who told me if I wanted to dispute the invoice that I would need to show a discrepancy in the numbers we provided them back in 2020. However, it is not the numbers we are disputing so I felt our only course of action (after also trying to negotiate with the collections attorney) was to submit a review. The response we received from Markel was that we should have received a letter from them. We did not. Therefore, I reached out to their VA ****** and was told I would get a call back. No call back was received. Now I'm hearing from the collections attorney that there is "no open dispute." Thus the necessity to submit this complaint.